Good site,I just would like to see quicker withdrawal speeds. Its one of the reasons I tend not to put funds here,rather not lock my funds in for 2-24 hours and not know what time frame it will be.
Also did not like how support responds to requests,Aiden was very dismissive and just ended conversation with me by telling me that he would do it one time. Then he just left chat.
Reminds me a little of how luckyflop.eu used to deal with customers and that made me a bit weary as well.
That issue aside I enjoy the vibe and think the chat mods are the best.
We certainly appreciate your valuable feedback and we are working on improving everything including the withdrawal speeds. We are in a unique position with poker because of the network tournaments and delays that come from that side, but things will get much quicker.
What was the particular issue with Aidan so that we address that directly and ensure that this does not happen again. Also, your login name for a 250 Thank You Ticket for spending the time to provide your feedback.
Thank you.
Honestly it felt more like a policy than a actual issue with Aiden,felt like he was being curt to stop players from asking repeatedly through support chat for speeding up withdrawals. He stated it would be a one time thing and then never said anything in response to my further questioning of policy because I was a little confused on the matter. Had attempted a speed up once before and was told 24 hours in support but ZZZZZ was able to get it fast tracked,so I was scratching my head on how chat can help but support can not.
You add players in chat that where seeming to be able to get it accomplished by asking in chat and I got the impression that the more you are on the site through rake or time and the more likely you would be to get faster help as a perk of some sort.
I rather not connect this account to the account I use for now and thank you for the offer of the 250 ticket but it is not necessary.
