I found a bug in the game Greedy Goblins. I got the bookbonus(book on reel 2 and 4), but the bonus did not activate.
This is kind of i big deal. When someone finally hits a bonus, and doesn`t actually get it, the point of gambling at this casino is gone.
Good luck getting any resolution. I also advised them that there was something wrong with this game as well and of course was told that nothing was wrong with their games. I literally spun this game a couple of hundred times without a win; this one and several others. I requested they pull my transaction log to review; was told they'd do so and get back with me in a week - it's been almost a month now and nothing. No surprise. So unfortunate that when it comes to slots, there's not one casino we can trust.
We actually did resolve the issue and hundreds of players continue to play with us everyday Lucky Cris. It's disappointing considering you deposited twice yesterday and frequently play with us that you feel this way. Our software is utilized by some of the top casinos in the online gaming industry and has been proven to be very trustworthy. It's unfortunate that you feel the way you do, but we take our customer service, quality of games, and thousands of players very seriously and will continue to provide the best casino experience possible.
You actually qualified for a deposit bonus which has been added to your account. Good luck.
Well thanks for letting me know you resolved the issue - originally I was told there wasn't an issue.
Yes, I did make a deposit with you guys; the first since I notified you of the issue and never heard anything back. I was sure I was blown off; it's been quite a while after all. Had I not decided to log on and read skleven's post, I wouldn't have made a deposit and I'd still have those little bit of coins. But what can I say... I like to spend my bitchange on slots and it was just too tempting.
Also, I don't have anything ugly to say about your casino; you're one of the better ones out there, games and overall experience... It was just that issue I had with the difficulty level of those games is all. But I'll give you this - Out of all the joints I've tried (almost all), your games are the most entertaining. It's not always about winning, but we gamblers like to think we at least have a shot at it.
Thanks for the bonus BTW. I'm logging in right now to spin that away!