BetcoinPoker.com Betcoin.ag-Big Tourneys-BONUS-Freerolls, Ring Games, Real Poker - page 174.

notserp

legendary

Activity: 2240

Merit: 1001

Quote from: nioc on August 22, 2014, 04:20:55 PM

The deposit bonus used to clear in 20 chip increments. Has this changed?

In "My Wallet" it indicates "Bonus money Freed" and "Bonus money Total" but doesn't indicate Bonus money paid.

it never did release by 20 chips, and they could never tell me how i got my bonus when i asked them so i had to watch and im pretty sure it release by 2 chips and sometimes it takes awhile to hit the cashier

nioc

legendary

Activity: 1624

Merit: 1008

The deposit bonus used to clear in 20 chip increments. Has this changed?

In "My Wallet" it indicates "Bonus money Freed" and "Bonus money Total" but doesn't indicate Bonus money paid.

micax1

hero member

Activity: 708

Merit: 502

Quote from: Betcoin.AG on August 22, 2014, 02:16:24 PM

Quote from: micax1 on August 22, 2014, 01:03:32 PM

Oftenly I don`t have even a second to press rebuy button - it just not appear, and kind of lags and then i`m removed from tournament.
Please advise.
Thank you.

nickname - mic

Are these WPN shared tourneys? Is anyone else experienced this? We will check this.

1mln super 3 seats GTD freeroll today at 1:30 PM EST

Betcoin.AG

legendary

Activity: 3738

Merit: 1108

Betcoin.ag Forum Rep - Sportsbook, Casino

Quote from: micax1 on August 22, 2014, 01:03:32 PM

Oftenly I don`t have even a second to press rebuy button - it just not appear, and kind of lags and then i`m removed from tournament.
Please advise.
Thank you.

nickname - mic

Are these WPN shared tourneys? Is anyone else experienced this? We will check this.

micax1

hero member

Activity: 708

Merit: 502

Oftenly I don`t have even a second to press rebuy button - it just not appear, and kind of lags and then i`m removed from tournament.
Please advise.
Thank you.

nickname - mic

Betcoin.AG

legendary

Activity: 3738

Merit: 1108

Betcoin.ag Forum Rep - Sportsbook, Casino

Quote from: grinandbearit on August 22, 2014, 08:14:30 AM

Quote from: Betcoin.AG on August 21, 2014, 07:14:12 PM

Thank you Nick. The WPN shared tournament integration has caused about 90% of the problems and takes up about 90% of our company wide customer support. We discussed the idea of disallowing shred tournaments with the WPN, however all parties including some customers we discussed the idea with were adamantly against it despite the issues. We will make sure your situation is taken care of via email and I am being informed that customer support has emailed you.

We are working very hard with the WPN to fix these issues and will certainly keep you posted. We have not ruled out disallowing shared access until these issues are solved because these problems cause us more issues and bad comments when the fix is out of our control and in the WPN hands. We really appreciate you playing with us.

hrhr nick(name) is SITOUT my name is not nick

today i got a kind reply from paul and a generous refound for the disconnects.

Name changed.

We really do thank you and appreciate you playing with us. We are sorting through some of these WPN issues but keep in mind these are a few trees that need care and there is a big forest that you all players will be able to enjoy and make exceptional btc from. We will not rest until everything is right. Thank you again.

grinandbearit

full member

Activity: 143

Merit: 100

Quote from: Betcoin.AG on August 21, 2014, 07:14:12 PM

Thank you Nick. The WPN shared tournament integration has caused about 90% of the problems and takes up about 90% of our company wide customer support. We discussed the idea of disallowing shred tournaments with the WPN, however all parties including some customers we discussed the idea with were adamantly against it despite the issues. We will make sure your situation is taken care of via email and I am being informed that customer support has emailed you.

We are working very hard with the WPN to fix these issues and will certainly keep you posted. We have not ruled out disallowing shared access until these issues are solved because these problems cause us more issues and bad comments when the fix is out of our control and in the WPN hands. We really appreciate you playing with us.

hrhr nick(name) is SITOUT my name is not nick

today i got a kind reply from paul and a generous refound for the disconnects.

Betcoin.AG

legendary

Activity: 3738

Merit: 1108

Betcoin.ag Forum Rep - Sportsbook, Casino

Quote from: nioc on August 21, 2014, 08:09:26 PM

I have been away for a few days. I just opened Betcoin and the client updated. After trying to signon my browser opened, https, and betcoin is asking me to change my password. Is this something new and why?

Yes, as an upgrade to security we performed a force password change similar to what you will find at many secure websites. We will be also integrating several other security features as we progress. Thank you and we also welcome any suggestions that you may have.

nioc

legendary

Activity: 1624

Merit: 1008

I have been away for a few days. I just opened Betcoin and the client updated. After trying to signon my browser opened, https, and betcoin is asking me to change my password. Is this something new and why?

Betcoin.AG

legendary

Activity: 3738

Merit: 1108

Betcoin.ag Forum Rep - Sportsbook, Casino

Thank you SITOUT. The WPN shared tournament integration has caused about 90% of the problems and takes up about 90% of our company wide customer support. We discussed the idea of disallowing shred tournaments with the WPN, however all parties including some customers we discussed the idea with were adamantly against it despite the issues. We will make sure your situation is taken care of via email and I am being informed that customer support has emailed you.

We are working very hard with the WPN to fix these issues and will certainly keep you posted. We have not ruled out disallowing shared access until these issues are solved because these problems cause us more issues and bad comments when the fix is out of our control and in the WPN hands. We really appreciate you playing with us.

grinandbearit

full member

Activity: 143

Merit: 100

Quote from: Betcoin.AG on August 21, 2014, 12:48:45 PM

Quote from: grinandbearit on August 21, 2014, 12:05:53 PM

current issues:

- no refounds for canceled tournaments
- stucked tournaments
- disconnects/updates while tournaments are running
- no support since days

1. The new WTN partners all are not refunding the shared tournaments. BetcoinPoker.com only tournaments work well. This is a WPN / WTN issue that is being worked on very hard by the WPN and will be fixed soon. As pioneers in this new venture, this is an issue that has caused our players some problems and us of course as well, but we will get it fixed working with the WPN.

2. Stucked tournaments? What does this mean?

3. There was a data center issue at the WPN which caused disconnects for 40% of the people on the network the other day including all WTN partners.

4. No support since days? What is your username? We answer about 100 emails each day and nearly 100 live chats. We will get you taken care of as we do all of our players.

Thank you for your support as we work very hard to deliver a great gaming destination.

nick SITOUT

maybe you should just read my mails and posts on your own forum https://www.betcoin.ag/betcoin-offline

hopenotlate

legendary

Activity: 3402

Merit: 1227

Top Crypto Casino

Quote from: Betcoin.AG on August 21, 2014, 03:50:42 PM

Quote from: SylTi on August 21, 2014, 01:29:07 PM

Yes, but we would like it more on the sunday because we also like to go out on saturday night

Agreed. We will arrange this. Thank you for your feedback.

Totally agree on SylTi statement

Betcoin.AG

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Activity: 3738

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Betcoin.ag Forum Rep - Sportsbook, Casino

Quote from: SylTi on August 21, 2014, 01:29:07 PM

Yes, but we would like it more on the sunday because we also like to go out on saturday night

Agreed. We will arrange this. Thank you for your feedback.

SylTi

member

Activity: 108

Merit: 10

Yes, but we would like it more on the sunday because we also like to go out on saturday night

Betcoin.AG

legendary

Activity: 3738

Merit: 1108

Betcoin.ag Forum Rep - Sportsbook, Casino

Quote from: hopenotlate on August 21, 2014, 09:32:33 AM

Quote from: grinandbearit on August 06, 2014, 10:57:03 AM

Quote from: hopenotlate on August 06, 2014, 10:33:07 AM

Quote from: SylTi on August 05, 2014, 04:02:56 PM

Quote from: Betcoin.AG on August 05, 2014, 09:54:42 AM

Quote from: grinandbearit on August 05, 2014, 05:58:26 AM

Quote from: hopenotlate on August 05, 2014, 01:51:13 AM

I would really like 250 GTD weekly thank you freeroll may be held on Sundays instead of Saturdays. Is there any chance you are going to evaluate this change?

i whould also prefer sunday because most big tourneys are sundays.

We can certainly do this. Anybody else like to weigh in on the date of this? The same time?

Yeah Daily Thank you Freeroll are running a 5am for european that's a big pain.
Sunday is better but can you run it a time where everyone can play ?

Being European myself I completely aagree with SylTi on this.

I understand most of players are from US but if something may be done in schedule for european timezone it would be very appreciated.

also european and 5:00 is impossible even on weekend.

any news about this? Are you planning to make us happy? Grin

We are working on a schedule that will be conducive to players worldwide. Does the 250 thank you time zone work for you all?

Betcoin.AG

legendary

Activity: 3738

Merit: 1108

Betcoin.ag Forum Rep - Sportsbook, Casino

Quote from: micax1 on August 21, 2014, 10:17:40 AM

Quote from: Betcoin.AG on August 20, 2014, 05:44:38 PM

We are working towards that everyone and we appreciate all of your feedback. Thank you.

Let us know if you are planning to add android application?
Thank you!

Android application in the works. We recently updated on our web version which can be found here: http://secure.betcoinpoker.com/flash

Betcoin.AG

legendary

Activity: 3738

Merit: 1108

Betcoin.ag Forum Rep - Sportsbook, Casino

Quote from: grinandbearit on August 21, 2014, 12:05:53 PM

current issues:

- no refounds for canceled tournaments
- stucked tournaments
- disconnects/updates while tournaments are running
- no support since days

1. The new WTN partners all are not refunding the shared tournaments. BetcoinPoker.com only tournaments work well. This is a WPN / WTN issue that is being worked on very hard by the WPN and will be fixed soon. As pioneers in this new venture, this is an issue that has caused our players some problems and us of course as well, but we will get it fixed working with the WPN.

2. Stucked tournaments? What does this mean?

3. There was a data center issue at the WPN which caused disconnects for 40% of the people on the network the other day including all WTN partners.

4. No support since days? What is your username? We answer about 100 emails each day and nearly 100 live chats. We will get you taken care of as we do all of our players.

Thank you for your support as we work very hard to deliver a great gaming destination.

micax1

hero member

Activity: 708

Merit: 502

Quote from: grinandbearit on August 21, 2014, 12:05:53 PM

current issues:

- no refounds for canceled tournaments
- stucked tournaments
- disconnects/updates while tournaments are running
- no support since days

- stucked tournaments
- disconnects/updates while tournaments are running

I got these too.

grinandbearit

full member

Activity: 143

Merit: 100

current issues:

- no refounds for canceled tournaments
- stucked tournaments
- disconnects/updates while tournaments are running
- no support since days

micax1

hero member

Activity: 708

Merit: 502

Quote from: Betcoin.AG on August 20, 2014, 05:44:38 PM

We are working towards that everyone and we appreciate all of your feedback. Thank you.

Let us know if you are planning to add android application?
Thank you!

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