" Hello,I have 2,63 tourney money in my account I earned last few days thanks to your great promotions. I just tried to register to
"1 Chip Rebuy - 20GTD", starting 29/04/2014 16:00, using those tourney money but dialog windows tell me I do not have enough Tourney Money. But it is not true as I own 2.63 TM and registration only requires 1.05 TM.
May you please have a look into it and tell me which problem there is with my account?
I'm a bit disappointed I can't join that tournament, hope you will fix it as soon as possible.
thx in advance
(my username)
Support answered as follow:
"Please try logging out and logging back in. You should be able to login
to that tournament if the fee is 1 chip plus 0.05. Are you sure you are
not looking at the 5 chip 125 gtd rebuy?"
well
YES I AM SURE ABOUT THE TOURNAMENT: SEEMS TO ME IT WAS QUITE A DETAILED MESSAGE I WROTE YOU.
ARE U SURE THAT IS THE BEST ANSWER YOU MAY GIVE ME?
LOGGED IN AND OUT AND SAME MESSAGE APPEARED.
TODAY TRIED AGAIN THE SAME TOURNAMENT WITH THE SAME RESULT.
ALSO TRIED OTHER TOURNEYS WITH A BUYIN LOWER THAN THE TOURNEY MONEY AMOUNT PRESENT IN MY ACCOUNT BUT RESULT IS THE SAME.
SEEMS LIKE I CAN'T USE MY TOURNEY MONEY.
IS THERE SOMETHING THAT COULD BE DONE, OTHER THAN LOGGIN IN AND OUT TO SOLVE MY ISSUE?
PS: I am more than certain of what I just wrote so please don't ask me if I am sure. Thx for your cooperation.
Anyone had problems using tourney money or I am the only one?
Hello,
When we didn't hear from you we thought the problem was solved, however we are looking into this right now as this is the first time and now second time we are hearing about tournament money not working properly.
Be aware at the moment TOURNEY MONEY ARE STILL NOT WORKING FOR ME.
I also just wrote your support back answering to your message and attached a screenshot where you may see my tourney money balance and a failed registratin try to a tournament with a buy in lower than my TM balance.
Hope you will not need to ask me if I'm sure of the picture attached to my email.
If someone may explain how to insert a picture here i will do here as well
We are aware that the tourney money is not functioning properly and we are working hard to fix this bug. Thank you for the update, we have emailed you as well and will keep everybody posted. We want all of the features working perfectly but sometimes these things happen. We will get it fixed and keep you posted.
For those that have the tourney money working properly which is most of our players, please disregard. Thanks.