Yooo you know what to do, I've had a few issues similar to you, but if your a long standing consistent player, dont worry, I don't know if you spoke with James, (I'm pretty sure he's the site owner) but if you'd, PM me ill give you his email, he is the one to contact.
Yes it can be annoying as shit! what your going through, but I've actually wagered like hundreds and hundreds of BTC's on that site over the course of 2 years, so im pretty sure you'll be straight.
Like i said, send me a message if you don't have James's email address, I'll give it to you, and he'll take care of it. (i think)
Thanks for your support - glad to have you as our player.
I do what is fair. In this case the user clearly violated our terms of service, but he is a good customer so I did not confiscate the funds as is clearly stated in our terms of service.
This issue is resolved. We determined without question on more than one fronts that this user has multiple accounts. We refunded his deposit and therefore did not 'scam' any money out of him. His funds are fully returned to him.
We have been in business for three years, catering mostly to clients such as jpoker who play amounts just like he mentioned, and continue to expand on all fronts, adding new features monthly with no signs of stopping.
Just to go over everything:
1.
Debuni/Maruni has *all* of his original deposit back. Nothing was stolen or 'scammed' from him.2. We admitted to taking a long time resolving the issue. We did not 'magically resolve' it when the thread was created, as someone mentioned.
3. The amount of this cashout is by no means small, but neither is it in the upper end of what we process. Size has nothing to do with this conversation. Debuni/Maruni violated the terms of service and appropriate action was taken.
Thanks for understanding.
