Yeah, they are. And you are right that their team is active and responsible.
And once if we have an issue or they have such issues with our account, they are very active on their support service by email. They are active on the worktime and will reply to our email soon. They are also responsible for what their user's problem and try to solve the problem soon. I can say so because I also ever had this kind of issue and the issue was clear and done less than 24 hours.
Yes I'm playing on their site but not very active and there are no complaints on how they run their gambling site, there's an existing complaint about Stake now, hopefully no Betfury players will experience the same thing, it's inconvenince for a player to have a huge amoun tto withdraw but he cannot I hoep they can keep their repuation clean, honestly they have a lot of better features than other gambling sites.