the most cynical and dishonest casino, they bet on games with a payout ratio that doesn't exist, I'll explain why, I made 38,000 bets on keno and never got x500, I wrote to the operator if there was such a multiplier, the operator replied x500 comes up once every 50,000 rolls, okay, I made 400,000 rolls, not a single x500, a scam, after 64 reds I put another 40 reds in the coefficient of 2, I stopped playing and realized what a faggot site, everywhere is a scam, what kind of Curacao license is this that is prohibited in the country that issues it, it would be as if Germany produced BMWs and forbade Germans to drive them, it generally smacks of idiocy, I do not recommend this casino, my referrals were deleted, etc.
These are serious allegations; you have to back it up with evidence. If you're that serious in getting answer to your allegations, then better create a thread in the scam section with all your evidence. If you cannot back it up, then you will be looked at as someone who is a bad loser.
There have been many cases where players can't sustain their allegations, and in the end they are found out to be players who cannot accept their huge losses.
You are absolutely right and I would say that you have given the dude the best response, it's hard to believe that after the customer care told him that a x500 comes up every 50,000 spins, he did 50k, 60k, 70k, 80k, 90k and eventually 100k, and no x500, yet he had the mind and patience to keep spinning to 200k, 300k and up to 400k spins before he decided to stop and think of complaining, that part of his comment or accusation gave him away to be honest, that is completely unbelievable to me.
Even told that a x500 comes up in every 50,000 spins, an average gambler will have that in mind and become expectant, and after reaching the 50k spins, he is already expecting a x500 win and if that doesn't happen in the next 1000 to 2000 spins, he or she is already complaining. How was this dude able to be patient enough to gather up to 400k spins before deciding to complain? Like I said before, I do not believe him and this part of his complaint gave him away, he possibly lost bad and can't come to terms with it, and now, he's looking for means to retaliate against the casino.
And sure, him posting some verifiable evidence will definitely change my mind and judgment.
Or those who have created numerous casino/social media/telegram accounts and only leacher points daily and BFG until they created obligatory to wager to continue gaining BFG. I believe there are many like that, who hasnt spent a cent on a platform, but grabbed thousands of points. It will be fair to separate those who have, for example 100k points from wagering, and those who got 100k points from connecting social media an collecting daily points from calendars. As they have made different contribution. And dont forget that clan feature. But, spending 30 days seems a lot, if not they do checking manually 
