So I had a pretty strange situation while playing Keno... I played with the bonus (some slot spins), but decided to move to Keno:
The thing is that I didn't get my last win, I got just $5 and the reason is:
Dear user!
We have checked on your bet. Everything was calculated correctly 🙏
The case is you were wagering your bonus, and last bet was made with your bonus and deposited funds, so after this bet you were able to claim your bonus winnings, and the bet was counted as wager for the bonus 😊
....
It was counted in your bonus wagering, and you were able to complete the bonus dear user.
The maximum amount of bonus payout to the main balance is x1.5 from the initially accrued bonus.
In case the bonus balance is more than x1.5 from the initially accrued bonus, the rest of the bonus balance will be deducted in an attempt to claim the bonus to the main balance
I completed the wagering requirements and claimed an additional $5, but where is my win from my last bet? Somehow I can't see the logic here. Support was pretty fast, but she just repeated the same things (as always), and I simply couldn't understand why the winning from my last bet wasn't credited. Why would they deduct that win and give me just $5, and the other $5 for finishing the bonus?
It has never been like that, every time the bonus money is played to the end and every bet counts, there are no balance reductions. I could have gotten a bigger multiplier, and what would happen? They would just take it all because "last bet was made with my bonus & deposited funds"?
I simply can't get it... so I would like some help about this one, what am I missing here?