What is the need for so many documents? Despite having crypto payment options, so many documents are definitely not a good option for a crypto gambler. On the other hand, you have to wonder why they find you suspicious, they claim to have approved the withdrawal of huge winnings without any KYC.
@betnomi Can't you be more flexible on KYC? And if this user has done something suspicious, then you can also publish them so that we can understand what is really going on.
I've been watching this thread for days and to be honest was actually quite reluctant to dive into this hole as OP's case was from the 31st of October, cluttered between 20 pages of betnomi's ANN thread --before OP decided to publish an scam accusation-- which make it quite challenging to get familiarized with the case and crosscheck all the statements made by both parties.
But I wanted to comment on your post
here about how --IMO-- betnomi has tried their best to attend the cases you mentioned as well as your question here I quoted above and thought it'll be better to reply here altogether as I'll be able to give explanation related to the case the way I perceived it --of course, stretched that long across that many pages, I might missed one or two key points.
And, there goes two hours of trying to understand the curious case of this... cicada. I want to make it a very academic-looking post with links referencing to statements wherever possible, but for that I'll have to re-dig the 20 pages again, and I'm not that... fond of a mini brain stroke, so here it goes:
Simplified, OP made bets, rejected by the betting provider, complained to betnomi, betnomi tried to persuade the bookie to give an exception and make it a winning bet instead of voided the bet. Meanwhile, their security team found suspicious behavior on OP's account which prompt them to ask for the basic KYC --or maybe intermediate, not sure which-- that OP also failed, which according to OP's defense is due to a typo, which escalate betnomi to ask for advance level of KYC, that, according to their explanation, is not the usual thing they do
[...]
The KYC process at Betnomi is in three stages.
- Basic - Basic information
- Intermediate - Proof of identity and address
- Advance - Source of funds
The reason for these separate steps is to preserve users' privacy and not be unnecessarily invasive and intrusive into our user's privacy.
In most cases, users are required to complete just basic KYC. For intermediate and advanced - this is subjective and a judgment call that our team rarely makes on an individual basis. If we detect suspicious or fraudulent activity based on its nature and extent, we request the appropriate level of KYC.
[...]
Meanwhile, OP also made the case even more interesting by simultaneously reaching to several gambling authorities that kinda made betnomi had to answer to those several different platforms as well.
So, in layman's term, the required documents and "inflexibility" from betnomi was because OP got flagged and failed to perform the easier level of KYC.
Edit: and then I think, "ahh hell, why not spare two more minutes to dig one post that's became the basis of my post, so here it is,
CicadasTR, On 22-09-30 you placed some bets related to the event (Asley Gonzalez Macias - Lourdes Juarez). The bet was settled as returned (voided) on 22-11-01. Betnomi uses data and odds feed from company X (company X handles all bet settlements and calculations). On day z, you contacted our support team to complain about this bet.Our team explained to you that the bet was correctly settled as a returned bet across the entire company X partner network (It is standard practice to return such bets or abandoned matches).
As a show of good faith, we reached out to company X to reverse their decision and resettle the bet as a win and bring the case to an end. However, shortly after this was done, our risk team identified dacat0r0r (your account) as a fraudulent user based on Betting pattern and upon checking activity, it became obvious this is something you has done across multiple sportsbooks. To remedy the situation, we requested dacat0r0r (your account) complete identity verification.
You provided us with "Bob" as his first name and had "Bobster" on his ID card also, provided "Feb 20, 1234" while the date of birth on your ID card was "Feb 13 1234" (information changed). Due to a mismatch between the information you provided and the information on your ID, our automated identity verification service provider (veriff.com) declined verification. We had to manually correct this information for the verification to be successful, this process took about 2 days which is usually relative to our workload. As for the document confirming the address, we have approved the utility bill you provided, but unfortunately we cannot approve the screenshot of the betting history from some other bookmaker in the form of source of funds.
Clearly, screenshots of winnings are not an acceptable form of source of funds.
- Ownership of a business
- Employment
- Inheritance
- Investment
- Family wealth
Acceptable forms of source of funds include (as stated in our KYC/AML policy which can be found here; betnomi.com/aml under the "Source of wealth" tab). Once you provide a valid source of funds, we will approve it and remove the restriction on your account but until that requirement is met, we intend to keep account suspended. In any case, we are here and we will continue to remain transparent.
Also note the WITHIN THREE MONTHS. If I could log in, let's see, bets in September and we're now in February. I think that's without three months? Maybe I'm manipulating space and time also.
