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Topic: Betnomi closed my account and took my funds (3600$) after I completed KYC (Read 810 times)

legendary
Activity: 2730
Merit: 1560
Yes, I'm an asshole
I can confirm that they cashed out.

However, I want to clear some things out since they still painting me up to be this cheater/manipulator.

I have never in my life been called a cheater or a manipulator in sports betting and I feel disrespected and take offense in these allegations. Betnomi has Betconstruct as their odds provider and Betnomi isn’t the first place I have betted on that use this provider. I have never ran into any issues on other books thats getting their odds from Betconstruct. So if I am this supermanipulator I would have been banned/confiscated all across the board that use Betconstruct services. I gave an example on how odds-manipulators work in their ANN because some people doesn't seem to get it.

Betnomi knows that I haven't cheated or manipulated because if that was the case they would never cash out. Calling paying out my fair wins for ”good will” is not true. They know they fucked up and got nothing on me and just trying to do some damage control to save their face.

This W wasn’t for me though, it was for the space. Platforms doesn’t exist without the power of the people and you guys proved that yet again. I’m proud to be in this community and to see people come together and put in time to help solving cases. What you are doing is so important for the future of this platform.

An ADR couldn't solve this case, but you guys did.

Be warned, you can read here Betnomi does everything to avoid paying customers.

I understand from your posts on the other thread that you have an unresolved issue with betnomi and you don't trust them, but it is quite ironic if you choose this one to highlight your distrust and stating that betnomi does everything to avoid paying customer, because this one actually got paid and resolved.
jr. member
Activity: 157
Merit: 1
I can confirm that they cashed out.

However, I want to clear some things out since they still painting me up to be this cheater/manipulator.

I have never in my life been called a cheater or a manipulator in sports betting and I feel disrespected and take offense in these allegations. Betnomi has Betconstruct as their odds provider and Betnomi isn’t the first place I have betted on that use this provider. I have never ran into any issues on other books thats getting their odds from Betconstruct. So if I am this supermanipulator I would have been banned/confiscated all across the board that use Betconstruct services. I gave an example on how odds-manipulators work in their ANN because some people doesn't seem to get it.

Betnomi knows that I haven't cheated or manipulated because if that was the case they would never cash out. Calling paying out my fair wins for ”good will” is not true. They know they fucked up and got nothing on me and just trying to do some damage control to save their face.

This W wasn’t for me though, it was for the space. Platforms doesn’t exist without the power of the people and you guys proved that yet again. I’m proud to be in this community and to see people come together and put in time to help solving cases. What you are doing is so important for the future of this platform.

An ADR couldn't solve this case, but you guys did.

Be warned, you can read here Betnomi does everything to avoid paying customers.
jr. member
Activity: 157
Merit: 1
This case is crystal clear in my eyes and OP deserves to be paid every single penny.

Waiting for Betnomi's response.


You cannot exactly say the case is crystal clear. You have heard 1 side of the story here. Should I assume you are an alt account of the OP? That's basically what you are doing by siding with the bettor before hearing both sides. We don't know what evidence Betnomi might have or will share, so it's best not to form an opinion until we have both sides.


Oh please just stop it with the assumptions. I've seen you a lot in the Betnomi ANN-thread shilling like there's no tomorrow. You attack everyone who talks bad about Betnomi so don't come in here with that nonsense.



I haven't attacked anyone, I simply said that guy/girl couldn't assume anything with 1 side of the story. You sure seem ready to attack though. No need for you to get on my case. I'm not on your side or theirs. I want to hear both sides before coming to a conclusion. Looks like this is site #2 to halt your betting activity though.

You are a liar. You took money from Betnomi to defend them with your friend and alt accounts, and Betnomi paid you a lot of money to do so. To distract everybody, you even opened a poker topic with trashtalk about poker. You can deveive people, but not us. Betnomi is a scam site and when things were going the wrong way you contacted Betnomi to help to defend their reputation. Betnomi is not a serious bookmaker, the only reason they are not tagged is because many DT members have been bribed. There are many examples where Betnomi did not pay their customers and confiscated all the winnings.

It's time about tagging Betnomi, but I am pretty sure that is not going to happen since some DT members do not want to lose their income, which I can understand of course. But Betnomi should have been tagged many times, their trust rating should be -10 at least. Nobody dares to tag since then they can Also receive a neg tag because of the corruption.

Betnomi does not pay out winners and they are finding all excused to confiscate all the funds.
legendary
Activity: 2800
Merit: 2736
Farewell LEO: o_e_l_e_o
An ADR couldn't solve this case, but you guys did.
Glad to hear it but you need to understand that people abuse us too. We can not verify data or such thing but only can speak from the evidences shown to us. When it is about screenshots, people can easily manipulate it. To pushing hard or believing something coming from people who do hot have a history on the forum is sometimes confusion.

In our life we have first time for everything. Betnomi exists for long time in the community and they build up a good reputation around it. It is believed the for few thousands dollar they will not want to ruin it. May be indeed there were something to alert from their side and whatever they did, they did to protect their business.

Since you at least got something, and confirmation it, let's consider it as a happy ending. To continue with them or not is your decision.
legendary
Activity: 3472
Merit: 3507
Crypto Swap Exchange
I can confirm that they cashed out.

However, I want to clear some things out since they still painting me up to be this cheater/manipulator.

Glad to hear that this case ended positively. it seems that both parties, Betnomi and you, want to part ways and that is probably the best epilogue in this case. as you say yourself, you are not a cheater, you will not have problems on any other platform and you can enjoy the art of sports betting.

It will be fine if you just add to the subject of this thread [SOLVED] or something like that so that this experience of yours would be completely transferred for any future cases. It would also be good if you lock the thread to avoid unnecessary spam here.
jr. member
Activity: 79
Merit: 2
I can confirm that they cashed out.

However, I want to clear some things out since they still painting me up to be this cheater/manipulator.

I have never in my life been called a cheater or a manipulator in sports betting and I feel disrespected and take offense in these allegations. Betnomi has Betconstruct as their odds provider and Betnomi isn’t the first place I have betted on that use this provider. I have never ran into any issues on other books thats getting their odds from Betconstruct. So if I am this supermanipulator I would have been banned/confiscated all across the board that use Betconstruct services. I gave an example on how odds-manipulators work in their ANN because some people doesn't seem to get it.

Betnomi knows that I haven't cheated or manipulated because if that was the case they would never cash out. Calling paying out my fair wins for ”good will” is not true. They know they fucked up and got nothing on me and just trying to do some damage control to save their face.

This W wasn’t for me though, it was for the space. Platforms doesn’t exist without the power of the people and you guys proved that yet again. I’m proud to be in this community and to see people come together and put in time to help solving cases. What you are doing is so important for the future of this platform.

An ADR couldn't solve this case, but you guys did.
legendary
Activity: 2800
Merit: 2736
Farewell LEO: o_e_l_e_o
I wondered if they thought we are referring to the aforementioned case, not realizing we are talking about a different one. Let me try to PM them again, this time with something clearer.

If they're online after I sent the PM and still not appearing here, I'll support the flag, but not because I believe one side is correct and sure which side cheated who, it's to persuade them to give a better explanation with concrete evidences against your case.


I also asked them in their ANN thread and we got an answer. They will unlock OP's account and allow them to withdraw funds from his casino, but his account will be banned after that.

So, lesliegray try to withdraw your funds from Betnomi and inform us did you manage to do that. if you succeeded in withdrawing that amount, then great, log out of that casino and forget about him forever.

is there any chance betnomi or someone who represents them will respond in this https://bitcointalksearch.org/topic/betnomi-closed-my-account-and-took-my-funds-3600-after-i-completed-kyc-5440776 thread and thus end the drama going on there?

I understand that anyone who loses money in a casino believes that they have the right to complain, and it is difficult to answer everyone. But otherwise, it would be desirable if Betnomi representatives participate more often in that section with relevant answers. even if they were baseless accusations they should not be ignored.
Just my 2 sat's.
Examplens, Thank you for notifying us. This user is really manipulating pricing which is against the rules of sports betting and we are confident that our risk management tools gave this case the right assessment. Thus, there is no question that he abused our trust.

Our rules (T&C) are straightforward and simple, we will actively enforce them. However, we are unable to share the details of this case, other than those previously disclosed, as in the long term, it could jeopardize our risk management practices and other internal mechanisms and processes. For this reason, as a gesture of goodwill, the user can withdraw his funds, after which his account will be blocked.
Good to see some progress, it does not matter they reply me or other member but what matter is the accusations are looked at and responded in a way that accusers are happy. I still have few questions that I left for them but I will reserve it for later, don't want to be an asshole right now. Hopefully betnomi will find some time someday and satisfy my curiosity.

Can't login. "The user doesn't exist".


Edit: Made a withdrawal request. I will give further updates when everything is done.
Since you came to this far, I believe it's already resolved. Good work betnomi and congratulations to you too.
hero member
Activity: 1876
Merit: 721
Top Crypto Casino
Recently there are several same allegations against @Betnomi. They may be able to tell why Betnomi is taking their reputation down, because these allegations will affect their reputation.

Both allegations show that they are forcing users to do KYC which is the most disliked thing for crypto users. So here I am waiting to see what kind of response the betnomi team gives, after listening to the statements of both sides, only to understand what their intentions are.
jr. member
Activity: 79
Merit: 2
@lesliegray try to log in and withdraw your money.



Can't login. "The user doesn't exist".


Edit: Made a withdrawal request. I will give further updates when everything is done.
legendary
Activity: 3472
Merit: 3507
Crypto Swap Exchange
I wondered if they thought we are referring to the aforementioned case, not realizing we are talking about a different one. Let me try to PM them again, this time with something clearer.

If they're online after I sent the PM and still not appearing here, I'll support the flag, but not because I believe one side is correct and sure which side cheated who, it's to persuade them to give a better explanation with concrete evidences against your case.


I also asked them in their ANN thread and we got an answer. They will unlock OP's account and allow them to withdraw funds from his casino, but his account will be banned after that.

So, lesliegray try to withdraw your funds from Betnomi and inform us did you manage to do that. if you succeeded in withdrawing that amount, then great, log out of that casino and forget about him forever.

is there any chance betnomi or someone who represents them will respond in this https://bitcointalksearch.org/topic/betnomi-closed-my-account-and-took-my-funds-3600-after-i-completed-kyc-5440776 thread and thus end the drama going on there?

I understand that anyone who loses money in a casino believes that they have the right to complain, and it is difficult to answer everyone. But otherwise, it would be desirable if Betnomi representatives participate more often in that section with relevant answers. even if they were baseless accusations they should not be ignored.
Just my 2 sat's.
Examplens, Thank you for notifying us. This user is really manipulating pricing which is against the rules of sports betting and we are confident that our risk management tools gave this case the right assessment. Thus, there is no question that he abused our trust.

Our rules (T&C) are straightforward and simple, we will actively enforce them. However, we are unable to share the details of this case, other than those previously disclosed, as in the long term, it could jeopardize our risk management practices and other internal mechanisms and processes. For this reason, as a gesture of goodwill, the user can withdraw his funds, after which his account will be blocked.
copper member
Activity: 119
Merit: 17
@lesliegray try to log in and withdraw your money.
legendary
Activity: 2730
Merit: 1560
Yes, I'm an asshole
Thank you for informing.

I have created a flag against Betnomi: https://bitcointalk.org/index.php?action=trust;flag=3120

I also made a post in the request-support thread: https://bitcointalk.org/index.php?topic=5153445.440

This is quite a curious thing, they're quite attentive on the other scam accusation thread raised against them, and they've been informed about this thread twice; by me and by by BitcoinGirl.Club.

[...]
Edit: I've PMed betnomi informing them about this thread.

[...]
I will also PM them to check on the thread.

I wondered if they thought we are referring to the aforementioned case, not realizing we are talking about a different one. Let me try to PM them again, this time with something clearer.

If they're online after I sent the PM and still not appearing here, I'll support the flag, but not because I believe one side is correct and sure which side cheated who, it's to persuade them to give a better explanation with concrete evidences against your case.



Edit: 2nd PM sent,





Edit 2: I've got a reply, as mentioned below by Poika5, Betnomi had given their answer for this issue in reply to examplens on their ANN, stating as screenshoted.



Edit 3: as well as mentioned by examplens right below Poika5's. LOL, suddenly we move at a very quick pace.

If I may add what examplens said, OP, once successful, please provide the proof that you've successfully withdrawn your fund so this case can be marked as solved.
legendary
Activity: 3010
Merit: 8114
I know you have good intentions but I just want to say that this isn't about me. This is important for the space as a whole and if we want a bright future in the crypto betting community we can't tolerate having books confiscate money from people just because they are winning.

I'm a big believer in the future of crypto betting but If we can’t trust operators to treat everyone fair, then what are we really doing here?

I've been following your case for a while now and have decided to support your flag until they return your winnings. It will require at least two other DTs to support it before it becomes active, but seeing as how they have a mounting number of similar complaints against them, I think its a worthwhile cause.
legendary
Activity: 3290
Merit: 16489
Thick-Skinned Gang Leader and Golden Feather 2021
Since you posted in my Request Support (or Opposition) for Flags here! thread, I'll respond here.

”The user is manipulating the pricing, all odds dropped before the kick off, the user has a strong mathematical and analytical pattern of betting in the exact position, as the pattern was repeated again and again, the user is a strong opinion user and is using strategy to gain leverage in the long term, which is against our T&C. If a user feels that we have done something unfair, please tell them not to hesitate to file a complaint with the Curacao gambling authorities and we will be happy to work with them to resolve the issue. Also, if he needs help getting in touch with them, please let us know and we will provide him with their contact information. We will continue to enforce our fraud prevention policies and take appropriate actions when we detect fraud or abuse.”
Are you going to file a complaint with the the authorities? Somehow I don't have high expectations of them, there's a reason many casinos hide in Curacao.

Quote
This is an insane reasoning for banning my account. They are basically saying that it is forbidden to win at sports betting and that I'm a fraud because I'm winning. I haven’t manipulated the pricing at all and as far as I remember the odds of my bets didn’t drop as they claim. Maybe on some occasions but that isn’t something unusual in sports betting. It happens, price moves all the time in all markets, not just odds.
I've seen similar claims against sports betting providers before. It's always an accusation that we can't verify, so I can't really vote for the Flag.



For what it's worth: This is one of the reasons I don't do sports betting: casinos (just like insurance companies) don't like paying, and if they can find a reason not to pay, they'll do it. That's much harder with for instance dice betting.
jr. member
Activity: 79
Merit: 2
This case is crystal clear in my eyes and OP deserves to be paid every single penny.

Waiting for Betnomi's response.


You cannot exactly say the case is crystal clear. You have heard 1 side of the story here. Should I assume you are an alt account of the OP? That's basically what you are doing by siding with the bettor before hearing both sides. We don't know what evidence Betnomi might have or will share, so it's best not to form an opinion until we have both sides.


Oh please just stop it with the assumptions. I've seen you a lot in the Betnomi ANN-thread shilling like there's no tomorrow. You attack everyone who talks bad about Betnomi so don't come in here with that nonsense.



I haven't attacked anyone, I simply said that guy/girl couldn't assume anything with 1 side of the story. You sure seem ready to attack though. No need for you to get on my case. I'm not on your side or theirs. I want to hear both sides before coming to a conclusion. Looks like this is site #2 to halt your betting activity though.


Yeah and why do you think they halt me? Some books are just bad losers. Getting limited is a part of the game though, getting confiscated isn't.

I won that case btw.


Arguing with other forum members is not going to help your case. As long as you will present your evidences and can convince others then they will support you. You and betnomi, none are special to anyone except may be to few who are benefiting from it. But even receiving benefit does not mean one will accept a wrong if it looks an obvious wrong.

So Betnomi doesn’t even care to respond to them even though The Pogg tried to reach out on numerous occasions. If Betnomi have nothing to hide, they can stand up for the action they have taking against me and would have been open to solve it but apparently they're not.
I will also PM them to check on the thread.


I know you have good intentions but I just want to say that this isn't about me. This is important for the space as a whole and if we want a bright future in the crypto betting community we can't tolerate having books confiscate money from people just because they are winning.

I'm a big believer in the future of crypto betting but If we can’t trust operators to treat everyone fair, then what are we really doing here?
jr. member
Activity: 79
Merit: 2
1. Risk management team confessed that they banned OP because he was a winner:
Quote
”The user is manipulating the pricing, all odds dropped before the kick off, the user has a strong mathematical and analytical pattern of betting in the exact position, as the pattern was repeated again and again, the user is a strong opinion user and is using strategy to gain leverage in the long term, which is against our T&C. If a user feels that we have done something unfair, please tell them not to hesitate to file a complaint with the Curacao gambling authorities and we will be happy to work with them to resolve the issue. Also, if he needs help getting in touch with them, please let us know and we will provide him with their contact information. We will continue to enforce our fraud prevention policies and take appropriate actions when we detect fraud or abuse.”
2. Betnomi Rep has ignored OP for over a month
3. Betnomi won't even answer to ADR provider.
Quote
Unfortunately after repeated efforts to contact the operator to discuss this issue we have received no response what-so-ever. At this juncture we have no reasonable expectation of this changing.
Sorry we could not be of further help.
ThePOGG


You should consider creating a flag against Betnomi(Type 2 or 3)
https://bitcointalksearch.org/topic/step-to-flag-a-user-trust-flag-5160255

And then ask for support
Request Support for Flags


Thank you for informing.

I have created a flag against Betnomi: https://bitcointalk.org/index.php?action=trust;flag=3120

I also made a post in the request-support thread: https://bitcointalk.org/index.php?topic=5153445.440


copper member
Activity: 119
Merit: 17
1. Risk management team confessed that they banned OP because he was a winner:
Quote
”The user is manipulating the pricing, all odds dropped before the kick off, the user has a strong mathematical and analytical pattern of betting in the exact position, as the pattern was repeated again and again, the user is a strong opinion user and is using strategy to gain leverage in the long term, which is against our T&C. If a user feels that we have done something unfair, please tell them not to hesitate to file a complaint with the Curacao gambling authorities and we will be happy to work with them to resolve the issue. Also, if he needs help getting in touch with them, please let us know and we will provide him with their contact information. We will continue to enforce our fraud prevention policies and take appropriate actions when we detect fraud or abuse.”
2. Betnomi Rep has ignored OP for over a month
3. Betnomi won't even answer to ADR provider.
Quote
Unfortunately after repeated efforts to contact the operator to discuss this issue we have received no response what-so-ever. At this juncture we have no reasonable expectation of this changing.
Sorry we could not be of further help.
ThePOGG


You should consider creating a flag against Betnomi(Type 2 or 3)
https://bitcointalksearch.org/topic/step-to-flag-a-user-trust-flag-5160255

And then ask for support
Request Support for Flags
legendary
Activity: 2800
Merit: 2736
Farewell LEO: o_e_l_e_o
This case is crystal clear in my eyes and OP deserves to be paid every single penny.

Waiting for Betnomi's response.


You cannot exactly say the case is crystal clear. You have heard 1 side of the story here. Should I assume you are an alt account of the OP? That's basically what you are doing by siding with the bettor before hearing both sides. We don't know what evidence Betnomi might have or will share, so it's best not to form an opinion until we have both sides.


Oh please just stop it with the assumptions. I've seen you a lot in the Betnomi ANN-thread shilling like there's no tomorrow. You attack everyone who talks bad about Betnomi so don't come in here with that nonsense.



I haven't attacked anyone, I simply said that guy/girl couldn't assume anything with 1 side of the story. You sure seem ready to attack though. No need for you to get on my case. I'm not on your side or theirs. I want to hear both sides before coming to a conclusion. Looks like this is site #2 to halt your betting activity though.


Yeah and why do you think they halt me? Some books are just bad losers. Getting limited is a part of the game though, getting confiscated isn't.

I won that case btw.


Arguing with other forum members is not going to help your case. As long as you will present your evidences and can convince others then they will support you. You and betnomi, none are special to anyone except may be to few who are benefiting from it. But even receiving benefit does not mean one will accept a wrong if it looks an obvious wrong.

So Betnomi doesn’t even care to respond to them even though The Pogg tried to reach out on numerous occasions. If Betnomi have nothing to hide, they can stand up for the action they have taking against me and would have been open to solve it but apparently they're not.
I will also PM them to check on the thread.
legendary
Activity: 1358
Merit: 1565
The first decentralized crypto betting platform
”The user is manipulating the pricing, all odds dropped before the kick off, the user has a strong mathematical and analytical pattern of betting in the exact position, as the pattern was repeated again and again, the user is a strong opinion user and is using strategy to gain leverage in the long term, which is against our T&C. If a user feels that we have done something unfair, please tell them not to hesitate to file a complaint with the Curacao gambling authorities and we will be happy to work with them to resolve the issue. Also, if he needs help getting in touch with them, please let us know and we will provide him with their contact information. We will continue to enforce our fraud prevention policies and take appropriate actions when we detect fraud or abuse.”

https://i.imgur.com/2w3n4UE.png

This is an insane reasoning for banning my account. They are basically saying that it is forbidden to win at sports betting and that I'm a fraud because I'm winning. I haven’t manipulated the pricing at all and as far as I remember the odds of my bets didn’t drop as they claim. Maybe on some occasions but that isn’t something unusual in sports betting. It happens, price moves all the time in all markets, not just odds.

I don't know how it works in Curaçao, but I can tell you that I have read a lot of similar stories in Spain where basically the bookmakers ban the winners. Although they pay them what they have won, yes, but they don't let them play any more.

Do they have no representative on the forum who can respond to this? I know they advertise on the forum, and three days with no response in this thread doesn't look good, being an old, well-known casino with a good reputation in principle.
jr. member
Activity: 79
Merit: 2
This case is crystal clear in my eyes and OP deserves to be paid every single penny.

Waiting for Betnomi's response.


You cannot exactly say the case is crystal clear. You have heard 1 side of the story here. Should I assume you are an alt account of the OP? That's basically what you are doing by siding with the bettor before hearing both sides. We don't know what evidence Betnomi might have or will share, so it's best not to form an opinion until we have both sides.


Quote
I'm not on your side or theirs.
Everyone has biases.



IM COMPLETELY 100% UNBIASED, BUT...
Quote
Should I assume you are an alt account of the OP?
Quote
Looks like this is site #2 to halt your betting activity though.
Please stop embarrassing yourself.

I have not worked with Betnomi for months now. If anything I dislike their owner, but that doesn't mean i'm automatically gonna say they're scammers because of an accusation popping up.

Is this how you guys handle accusations? Instantly attack people who aren't saying everything you want to hear? Why are you even concerned about this case?

Dude, do you think I enjoy making accusations? This is a complete headache and something I want to avoid at all costs because it's time-consuming and I want to spend this time on other things.

I feel obligated to stand up for myself, the community and for the betting-cryptospace as a whole.
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