Looks like it was some kind of misunderstanding. Maybe next time don't consult the forum right away, now there has been a lot of unnecessary commotion at Betnomi, while they solved it within 24 hours. It was also maybe a bit confusing because it was about yellow and red cards but the important thing is now that it is solved.
I do not see anything wrong with this, it is true that it seemed to be some kind of confusion but it is better to alert the community as soon as possible about any issues that you may have, after all this problematic was resolved relatively quickly but we have seen a lot of other casinos taking way more time than this to resolve the situation and the players cannot do anything but to wait and see if their case is ever resolved, also it is nice to see the OP taking the time to post that everything was solved, as many people that come to complain to the forum about something that happened to them never update us about what ended up happening with their problem. 
Topic: BETNOMI SPORTSBOOK (EDITED - ISSUE RESOLVED WITHIN 24 H) (Read 312 times)
Betnomi has sent a refund of my wagers. Thanks to them for clearing this up, and thanks to the members here for helping me bring this to light.
Good to hear that, it is now the time for you to lock this thread to avoid unnecessary replies since your issue has been resolved. If you experience an issue in any gambling site that has ANN thread in this forum, it is better if you try to contact the representative first or replying in the ANN thread to post your complaints. You can create a new thread if the representative give you no answer.
I am glad that the case was solved so quickly and it seems that both parties are satisfied.
I must admit that at first I found this very strange counting of cards. After thinking about this situation, I can understand why it is resolved this way.
This is just another example that we should read the terms and conditions carefully.
Looks like it was some kind of misunderstanding. Maybe next time don't consult the forum right away, now there has been a lot of unnecessary commotion at Betnomi, while they solved it within 24 hours. It was also maybe a bit confusing because it was about yellow and red cards but the important thing is now that it is solved.
Betnomi has sent a refund of my wagers. Thanks to them for clearing this up, and thanks to the members here for helping me bring this to light.
@asilz21 We understand this is a tense and sensitive situation.
Would like to start by apologizing for the confusion and the transmission of wrong information by our support agent.
For that, we deeply apologize. Now let's get to the facts and clarify the situation.
The rules of sports betting are for the most part universal especially for a well know/ popular sports like soccer.
In betting on yellow cards, here are the rules, if the same player receives two yellow cards, only the first yellow card is counted and the second yellow card is considered as a red card.
The reasoning is simple and straightforward, there are markets available to bet on Red Cards as well.
We understand this rule is not intuitive but it is the rule, more importantly, this rule doesn't apply to only Betnomi.
This is a universal rule for all and any sportsbook at least as far as we understand.
Regarding the question of stating these terms/ rules on our website, we do have a dedicated page for sports betting rules.
" 1.4.38 Yellow cards to the given team: Over / Under
Here you predict whether the actual number of yellow cards shown to the specified team’s players is over or under the number of yellow cards shown in the given market line. A double yellow card leading to a player's removal from the game is considered a red card. Only yellow cards that have been shown directly to the players in the game are considered. Cards shown to the players on the bench, coaches, or other supporting staff are not considered in bet calculations. No cards shown after the final whistle of the referee are considered in bet calculations. All cards shown during the break between the 1st and 2nd halves, are counted in the overall result of the match but are not considered in calculations of bets on the 1st and 2nd halves. "
The rules are clear and unambiguous but in a show of good faith, your bet amount will be fully refunded to you.
Hope this experience doesn't ruin our relationship with you as we would love you to remain a part of the story.
On our side, clearly, there is still lots of work to be done and we will work hard to improve our customer support experience
and optimize the follow of information through our support channels.
Thank you for understanding.
Regards,
Betnomi.
Would like to start by apologizing for the confusion and the transmission of wrong information by our support agent.
For that, we deeply apologize. Now let's get to the facts and clarify the situation.
The rules of sports betting are for the most part universal especially for a well know/ popular sports like soccer.
In betting on yellow cards, here are the rules, if the same player receives two yellow cards, only the first yellow card is counted and the second yellow card is considered as a red card.
The reasoning is simple and straightforward, there are markets available to bet on Red Cards as well.
We understand this rule is not intuitive but it is the rule, more importantly, this rule doesn't apply to only Betnomi.
This is a universal rule for all and any sportsbook at least as far as we understand.
Regarding the question of stating these terms/ rules on our website, we do have a dedicated page for sports betting rules.
" 1.4.38 Yellow cards to the given team: Over / Under
Here you predict whether the actual number of yellow cards shown to the specified team’s players is over or under the number of yellow cards shown in the given market line. A double yellow card leading to a player's removal from the game is considered a red card. Only yellow cards that have been shown directly to the players in the game are considered. Cards shown to the players on the bench, coaches, or other supporting staff are not considered in bet calculations. No cards shown after the final whistle of the referee are considered in bet calculations. All cards shown during the break between the 1st and 2nd halves, are counted in the overall result of the match but are not considered in calculations of bets on the 1st and 2nd halves. "
The rules are clear and unambiguous but in a show of good faith, your bet amount will be fully refunded to you.
Hope this experience doesn't ruin our relationship with you as we would love you to remain a part of the story.
On our side, clearly, there is still lots of work to be done and we will work hard to improve our customer support experience
and optimize the follow of information through our support channels.
Thank you for understanding.
Regards,
Betnomi.
I thank you for this response. I had asked support to please shut my account. If you could allow me either to a) log in or b) send the amount to the same address I had previous made my one withdrawal to, that would be appreciated. I will fix my complaints to solved after this is done on all forums/reviews.
I have reached out through PM to Betnomi here to provide my username on their platform, will update when this has reach its conclusion and fully update. Unfortunately I only have a newbie account so my PMs are limited. Thanks to them for coming here to clear it up and thanks to the community here for providing some exposure.
Very nice to hear that this case has been resolved now. And I must say that I am also impressed with how the management of Betnomi handled this, with the goal of preserving a good relationship with their player, through admitting their shortcomings in this matter and also compensating OP for what has happened. I hope that Betnomi will improve more when it comes to customer service and dispersing information. Nevertheless, if the management continue their practice on resolving conflicts then they would surely gain good reputation.
We understand this rule is not intuitive but it is the rule, more importantly, this rule doesn't apply to only Betnomi.
At first, I also couldn't understand why only one yellow card was counted. If we bet on the number of cards, regardless of color, then it is calculated differently. If someone bets only the number of yellow cards, it is understandable.
The rules are clear and unambiguous but in a show of good faith, your bet amount will be fully refunded to you.
Regards,
Betnomi.
Regards,
Betnomi.
A very nice approach to the user. I think I will play on your platform in weekend.
Well done Betnomi!
@asilz21 We understand this is a tense and sensitive situation.
Would like to start by apologizing for the confusion and the transmission of wrong information by our support agent.
For that, we deeply apologize. Now let's get to the facts and clarify the situation.
The rules of sports betting are for the most part universal especially for a well know/ popular sports like soccer.
In betting on yellow cards, here are the rules, if the same player receives two yellow cards, only the first yellow card is counted and the second yellow card is considered as a red card.
The reasoning is simple and straightforward, there are markets available to bet on Red Cards as well.
We understand this rule is not intuitive but it is the rule, more importantly, this rule doesn't apply to only Betnomi.
This is a universal rule for all and any sportsbook at least as far as we understand.
Regarding the question of stating these terms/ rules on our website, we do have a dedicated page for sports betting rules.
" 1.4.38 Yellow cards to the given team: Over / Under
Here you predict whether the actual number of yellow cards shown to the specified team’s players is over or under the number of yellow cards shown in the given market line. A double yellow card leading to a player's removal from the game is considered a red card. Only yellow cards that have been shown directly to the players in the game are considered. Cards shown to the players on the bench, coaches, or other supporting staff are not considered in bet calculations. No cards shown after the final whistle of the referee are considered in bet calculations. All cards shown during the break between the 1st and 2nd halves, are counted in the overall result of the match but are not considered in calculations of bets on the 1st and 2nd halves. "
The rules are clear and unambiguous but in a show of good faith, your bet amount will be fully refunded to you.
Hope this experience doesn't ruin our relationship with you as we would love you to remain a part of the story.
On our side, clearly, there is still lots of work to be done and we will work hard to improve our customer support experience
and optimize the follow of information through our support channels.
Thank you for understanding.
Regards,
Betnomi.
Would like to start by apologizing for the confusion and the transmission of wrong information by our support agent.
For that, we deeply apologize. Now let's get to the facts and clarify the situation.
The rules of sports betting are for the most part universal especially for a well know/ popular sports like soccer.
In betting on yellow cards, here are the rules, if the same player receives two yellow cards, only the first yellow card is counted and the second yellow card is considered as a red card.
The reasoning is simple and straightforward, there are markets available to bet on Red Cards as well.
We understand this rule is not intuitive but it is the rule, more importantly, this rule doesn't apply to only Betnomi.
This is a universal rule for all and any sportsbook at least as far as we understand.
Regarding the question of stating these terms/ rules on our website, we do have a dedicated page for sports betting rules.
" 1.4.38 Yellow cards to the given team: Over / Under
Here you predict whether the actual number of yellow cards shown to the specified team’s players is over or under the number of yellow cards shown in the given market line. A double yellow card leading to a player's removal from the game is considered a red card. Only yellow cards that have been shown directly to the players in the game are considered. Cards shown to the players on the bench, coaches, or other supporting staff are not considered in bet calculations. No cards shown after the final whistle of the referee are considered in bet calculations. All cards shown during the break between the 1st and 2nd halves, are counted in the overall result of the match but are not considered in calculations of bets on the 1st and 2nd halves. "
The rules are clear and unambiguous but in a show of good faith, your bet amount will be fully refunded to you.
Hope this experience doesn't ruin our relationship with you as we would love you to remain a part of the story.
On our side, clearly, there is still lots of work to be done and we will work hard to improve our customer support experience
and optimize the follow of information through our support channels.
Thank you for understanding.
Regards,
Betnomi.
I thank you for this response. I had asked support to please shut my account. If you could allow me either to a) log in or b) send the amount to the same address I had previous made my one withdrawal to, that would be appreciated. I will fix my complaints to solved after this is done on all forums/reviews.
The rules are clear and unambiguous but in a show of good faith, your bet amount will be fully refunded to you.
Hope this experience doesn't ruin our relationship with you as we would love you to remain a part of the story.
Quote
On our side, clearly, there is still lots of work to be done and we will work hard to improve our customer support experience
and optimize the follow of information through our support channels.
Thank you for understanding.
Regards,
Betnomi.
Thanks for this clarification and this proves how Betnomi wanted make their reputation clean and back again. and optimize the follow of information through our support channels.
Thank you for understanding.
Regards,
Betnomi.
@asilz21 We understand this is a tense and sensitive situation.
Would like to start by apologizing for the confusion and the transmission of wrong information by our support agent.
For that, we deeply apologize. Now let's get to the facts and clarify the situation.
The rules of sports betting are for the most part universal especially for a well know/ popular sports like soccer.
In betting on yellow cards, here are the rules, if the same player receives two yellow cards, only the first yellow card is counted and the second yellow card is considered as a red card.
The reasoning is simple and straightforward, there are markets available to bet on Red Cards as well.
We understand this rule is not intuitive but it is the rule, more importantly, this rule doesn't apply to only Betnomi.
This is a universal rule for all and any sportsbook at least as far as we understand.
Regarding the question of stating these terms/ rules on our website, we do have a dedicated page for sports betting rules.
" 1.4.38 Yellow cards to the given team: Over / Under
Here you predict whether the actual number of yellow cards shown to the specified team’s players is over or under the number of yellow cards shown in the given market line. A double yellow card leading to a player's removal from the game is considered a red card. Only yellow cards that have been shown directly to the players in the game are considered. Cards shown to the players on the bench, coaches, or other supporting staff are not considered in bet calculations. No cards shown after the final whistle of the referee are considered in bet calculations. All cards shown during the break between the 1st and 2nd halves, are counted in the overall result of the match but are not considered in calculations of bets on the 1st and 2nd halves. "
The rules are clear and unambiguous but in a show of good faith, your bet amount will be fully refunded to you.
Hope this experience doesn't ruin our relationship with you as we would love you to remain a part of the story.
On our side, clearly, there is still lots of work to be done and we will work hard to improve our customer support experience
and optimize the follow of information through our support channels.
Thank you for understanding.
Regards,
Betnomi.
Would like to start by apologizing for the confusion and the transmission of wrong information by our support agent.
For that, we deeply apologize. Now let's get to the facts and clarify the situation.
The rules of sports betting are for the most part universal especially for a well know/ popular sports like soccer.
In betting on yellow cards, here are the rules, if the same player receives two yellow cards, only the first yellow card is counted and the second yellow card is considered as a red card.
The reasoning is simple and straightforward, there are markets available to bet on Red Cards as well.
We understand this rule is not intuitive but it is the rule, more importantly, this rule doesn't apply to only Betnomi.
This is a universal rule for all and any sportsbook at least as far as we understand.
Regarding the question of stating these terms/ rules on our website, we do have a dedicated page for sports betting rules.
" 1.4.38 Yellow cards to the given team: Over / Under
Here you predict whether the actual number of yellow cards shown to the specified team’s players is over or under the number of yellow cards shown in the given market line. A double yellow card leading to a player's removal from the game is considered a red card. Only yellow cards that have been shown directly to the players in the game are considered. Cards shown to the players on the bench, coaches, or other supporting staff are not considered in bet calculations. No cards shown after the final whistle of the referee are considered in bet calculations. All cards shown during the break between the 1st and 2nd halves, are counted in the overall result of the match but are not considered in calculations of bets on the 1st and 2nd halves. "
The rules are clear and unambiguous but in a show of good faith, your bet amount will be fully refunded to you.
Hope this experience doesn't ruin our relationship with you as we would love you to remain a part of the story.
On our side, clearly, there is still lots of work to be done and we will work hard to improve our customer support experience
and optimize the follow of information through our support channels.
Thank you for understanding.
Regards,
Betnomi.
I have contacted the owner of Betnomi and he is taking a look at the situation. There will be a response soon from him. From reading through the sites rules A double yellow card leading to a player's removal is considered a red card.
1.4.38 Yellow cards to the given team: Over / Under
Here you predict whether the actual number of yellow cards shown to the specified team’s players is over or under the number of yellow cards shown in the given market line. A double yellow card leading to a player's removal from the game is considered a red card.
This rule seems pretty clear and would make your bet a loss. It's not the casino trying to cheat you, it's the casino following the rules they have set in place. You should be aware of the rules for bets you are trying to make and shouldn't create a negative topic because the outcome is not what you wanted.
1.4.38 Yellow cards to the given team: Over / Under
Here you predict whether the actual number of yellow cards shown to the specified team’s players is over or under the number of yellow cards shown in the given market line. A double yellow card leading to a player's removal from the game is considered a red card.
This rule seems pretty clear and would make your bet a loss. It's not the casino trying to cheat you, it's the casino following the rules they have set in place. You should be aware of the rules for bets you are trying to make and shouldn't create a negative topic because the outcome is not what you wanted.
Just checked the Imgur conversation and I am surprised to see their support handle your case in such a ridiculous manner. They are clearly clueless about injury and extra time which itself says a lot.
I truly hate it when casinos and sportsbooks try to worm their way out of paying gambler winnings by twisting their rules.
However, this seems to be a support agent related issue which is why I wouldn't dismiss the site completely. Try chatting with other agents who could possibly resolve your issue in a better manner op.
I truly hate it when casinos and sportsbooks try to worm their way out of paying gambler winnings by twisting their rules.
However, this seems to be a support agent related issue which is why I wouldn't dismiss the site completely. Try chatting with other agents who could possibly resolve your issue in a better manner op.
It was a bizarre one for sure. Been playing on sportsbook for about 20 years now, most of the big boys and all the crypto books, never ever seen anything like this. Unfortunately they support seems very limited and this agent appeared to be one of the main people, as he was chatting in the chat with regulars and was the second agent I spoke to after the first one couldn’t seem to answer.
Most sportsbook when they are wrong or there is some confusion will grade it or offer the bet winnings in goodwill, but this was just a confusion, and complete shut down. Spent a couple hours on chat and I gave up reasoning. That is why I am here to warn people. I’d be happy for them to show up and rectify this, their rule simply makes no sense to the football bettor.
Just checked the Imgur conversation and I am surprised to see their support handle your case in such a ridiculous manner. They are clearly clueless about injury and extra time which itself says a lot.
I truly hate it when casinos and sportsbooks try to worm their way out of paying gambler winnings by twisting their rules.
However, this seems to be a support agent related issue which is why I wouldn't dismiss the site completely. Try chatting with other agents who could possibly resolve your issue in a better manner op.
I truly hate it when casinos and sportsbooks try to worm their way out of paying gambler winnings by twisting their rules.
However, this seems to be a support agent related issue which is why I wouldn't dismiss the site completely. Try chatting with other agents who could possibly resolve your issue in a better manner op.
Can somebody help post the content of the imgur link? It says "temporarily over capacity" when I opened it.
This link is working for me without problem:
https://imgur.com/a/XWd0AKC
I read a lot of complaints about Betnomi a long time ago. After that, these complaints seemed to have resolved or disappeared. Haven't seen or heard anything negative since. Hopefully this will be resolved by Betnomi soon. It's a pity that Betnomi's Op isn't really active on the forum anymore. They were very active a while ago and also had a signature campaign.
Either that complaints are already solve or being ignored by the site, we don’t know not unless the user update the thread. This is a new complaint though and looks more suspicious, I just don’t know why a weird things like this happen especially if its not on the ToS in the first place. Better to keep contacting them OP and share your conversation here for us to confirm as well, they are still here in the forum though they are not just active.This discussion should be in the gambling discussion board. But anyway, we want to hear from betnomi what they will say on this case. Because as far as I know, they are trying to resolve things with their players. As they introduce their casino again, I don't think it is in their best interest that a situation like this is not fully resolved, at least for the OP's satisfaction, and fairness of treating this case.
It looks like the Betnomi statement has all been cleared up. The point is, the explanation is quite strange. At least I have never experienced such a interpretation of yellow and red cards during futball match at any bookmaker.
I read a lot of complaints about Betnomi a long time ago. After that, these complaints seemed to have resolved or disappeared. Haven't seen or heard anything negative since. Hopefully this will be resolved by Betnomi soon. It's a pity that Betnomi's Op isn't really active on the forum anymore. They were very active a while ago and also had a signature campaign.
Either that complaints are already solve or being ignored by the site, we don’t know not unless the user update the thread. This is a new complaint though and looks more suspicious, I just don’t know why a weird things like this happen especially if its not on the ToS in the first place. Better to keep contacting them OP and share your conversation here for us to confirm as well, they are still here in the forum though they are not just active.This discussion should be in the gambling discussion board. But anyway, we want to hear from betnomi what they will say on this case. Because as far as I know, they are trying to resolve things with their players. As they introduce their casino again, I don't think it is in their best interest that a situation like this is not fully resolved, at least for the OP's satisfaction, and fairness of treating this case.
Appreciate it, but I dont expect anything from them. Was a headbutting time talking to support on such a seemingly easy grading, and if they have this weird way, it should be defined "TOTAL YELLOW CARDS CUMULATIVE IN MATCH DOES NOT COUNT THE SECOND YELLOW CARD".... Still, makes little sense when reading it even lol Referee clearly puts up a yellow, which results in expulsion and a red... it is not just a straight red card, but it can give you a headache thinking about this, and then, they tried to play off a yellow in stoppage time was "extra time" and shouldn't count... very bizarre
I read a lot of complaints about Betnomi a long time ago. After that, these complaints seemed to have resolved or disappeared. Haven't seen or heard anything negative since. Hopefully this will be resolved by Betnomi soon. It's a pity that Betnomi's Op isn't really active on the forum anymore. They were very active a while ago and also had a signature campaign.
Either that complaints are already solve or being ignored by the site, we don’t know not unless the user update the thread. This is a new complaint though and looks more suspicious, I just don’t know why a weird things like this happen especially if its not on the ToS in the first place. Better to keep contacting them OP and share your conversation here for us to confirm as well, they are still here in the forum though they are not just active.This discussion should be in the gambling discussion board. But anyway, we want to hear from betnomi what they will say on this case. Because as far as I know, they are trying to resolve things with their players. As they introduce their casino again, I don't think it is in their best interest that a situation like this is not fully resolved, at least for the OP's satisfaction, and fairness of treating this case.
Can somebody help post the content of the imgur link? It says "temporarily over capacity" when I opened it.
I don't think they were trying to scam you or anything but that exchange with their customer support was really weird hehe. I'm only going with your post here. Switching from one reason to another just to prove their decision of cancelling your supposed winnings doesn't sound right at all.
I don't think they were trying to scam you or anything but that exchange with their customer support was really weird hehe. I'm only going with your post here. Switching from one reason to another just to prove their decision of cancelling your supposed winnings doesn't sound right at all.
I read a lot of complaints about Betnomi a long time ago. After that, these complaints seemed to have resolved or disappeared. Haven't seen or heard anything negative since. Hopefully this will be resolved by Betnomi soon. It's a pity that Betnomi's Op isn't really active on the forum anymore. They were very active a while ago and also had a signature campaign.
Either that complaints are already solve or being ignored by the site, we don’t know not unless the user update the thread. This is a new complaint though and looks more suspicious, I just don’t know why a weird things like this happen especially if its not on the ToS in the first place. Better to keep contacting them OP and share your conversation here for us to confirm as well, they are still here in the forum though they are not just active.Just uploaded some screenshots with the conversation in question in an imgur link... honestly, I don't even want the $140 or whatever it was, I contacted them on their support email to close my account, absolutely a joke how that sportsbook handled this, which should be a very, very easy grading and I wouldn't even have confidence to play there even if they did the right thing and sorted this out.
I will paste here your screenshot to make it more visible:
https://imgur.com/a/XWd0AKC
Indeed, at the end of the conversation, support wrote that second yellow card is counted as red card.
This is the first time I see such an interpretation. I think the first answer (that the card was in added time) was wrong, because even the casino employee did not know that a yellow card could be counted as red.
That's why this whole situation just stinks. The initial support chat focused on the card being in "extra time" when clearly it was given in regulation because the game did not need extra time as there was a result. I was then told they'd get back to me, and waited. I then received an answer in support and in the general chat that the second yellow doesnt count as a yellow and is a red. What an absolute dreadful experience for a match I watched the ref put up 5 yellow cards, and obviously thought over 4.5 yellow was a winner, as did the Boxscore of the match. This is an awful rule I have never heard on any other book, and it is not clearly explained anywhere. Oh well..just want others to be aware.
I read a lot of complaints about Betnomi a long time ago. After that, these complaints seemed to have resolved or disappeared. Haven't seen or heard anything negative since. Hopefully this will be resolved by Betnomi soon. It's a pity that Betnomi's Op isn't really active on the forum anymore. They were very active a while ago and also had a signature campaign.
Either that complaints are already solve or being ignored by the site, we don’t know not unless the user update the thread. This is a new complaint though and looks more suspicious, I just don’t know why a weird things like this happen especially if its not on the ToS in the first place. Better to keep contacting them OP and share your conversation here for us to confirm as well, they are still here in the forum though they are not just active.Just uploaded some screenshots with the conversation in question in an imgur link... honestly, I don't even want the $140 or whatever it was, I contacted them on their support email to close my account, absolutely a joke how that sportsbook handled this, which should be a very, very easy grading and I wouldn't even have confidence to play there even if they did the right thing and sorted this out.
I will paste here your screenshot to make it more visible:
Indeed, at the end of the conversation, support wrote that second yellow card is counted as red card.
This is the first time I see such an interpretation. I think the first answer (that the card was in added time) was wrong, because even the casino employee did not know that a yellow card could be counted as red.
Jump to: