Topic: BETNOMI SPORTSBOOK (EDITED - ISSUE RESOLVED WITHIN 24 H) - page 2. (Read 322 times)

Just uploaded some screenshots with the conversation in question in an imgur link... honestly, I don't even want the $140 or whatever it was, I contacted them on their support email to close my account, absolutely a joke how that sportsbook handled this, which should be a very, very easy grading and I wouldn't even have confidence to play there even if they did the right thing and sorted this out.

Here you go mate:

https://imgur.com/a/XWd0AKC

Either that complaints are already solve or being ignored by the site, we don’t know not unless the user update the thread. This is a new complaint though and looks more suspicious, I just don’t know why a weird things like this happen especially if its not on the ToS in the first place. Better to keep contacting them OP and share your conversation here for us to confirm as well, they are still here in the forum though they are not just active.

Do you have the option to make a screenshot of the conversation with the support (I don't know if it was live chat or email) where they say that second yellow card is not yellow card?
Or maybe they gave you a link to a place in the ToS where this weird rule is described?

I spent hours on Support mate... absolutely brutal, never had I been explained that "a second yellow, is just a red card"... I dont expect anything to come of this, and frankly, I am shutting my account down with them. If I can't trust such a basic bet will be grading fairly, and honestly, without these weird excuses (Stoppage time is extra time?) and explanations, I am just glad I only deposited minimally on the website... Anyone who finds this review should beware from all their gradings and vague rule explanations

Quite a weird explanation from the casino employee, but it could just be human mistake. I don't think anyone wanted to cheat you here, but the rules are quite controversial. Even in the match statistics it is shown that it is a yellow/red card, not just a red one.

The worst part, is I watched this entire match like a knob. I watched the ref put up 5 yellow cards, two of them were the players second yellow, which resulted in a red being shown, one aside, for both teams. The fact that a player's second yellow card, is just omitted in the counting of cumulative yellow cards in match, is beyond ridiculous, considering right there in stats 2 yellow cards to 3 yellow cards. These were not straight reds. Very frustrating, especially considering support at first tried to play off that 90+3 yellow card as being in "extra time" and not counting, then switching to the second yellow card doesnt count.... Horrible

https://www.flashscore.ca/game/tK1taGdg/#game-summary/game-summary

Although even if it can be explained theoretically and logically, it's a bit of a strange look at how the yellow and red cards are understood.

Could you please give us the names of the teams that played? I wonder what the statistics of the whole match are.

Absolutely brutal considering right there in the box score of the match, it says Yellow cards 2 to 3, clearly resulting in 5 total and they just quote this bizarre rule they have to grade it a loss. Just want others to be aware of this horrible rule, and just glad I did not deposit any more than a very small amount.

I must admit that not clearly describing how the second yellow card is counted by the bookmaker is like a first-grade mistake. It's hard to say if this is intentional, but it's also hard to believe that a bookmaker might have missed something like that. 

Exactly! They do not have a clearly defined rule for yellow cards shown cumulative of both teams together in a match. They have rules for which team will get a yellow card first, which team will be shown the most yellows and specific one team betting yellow card rules (not both teams added up), but no rules concerning the total yellow cards total by both teams in the match. They would be better off defining this, rather than explaining it in the poor way they did. But honestly, I blame myself for choosing such a poorly defined sportsbook.

Ah now I guess I understand. So according to Betnomi, you only bet yellow cards and the second yellow card, it is not a yellow card. Red cards are counted separately for this.
Well, I have to admit that it's quite a twisted situation. However, if there is a separation between the number of yellow and red cards, this should be clearly explained in the rules.

This is my first experience with them, but obviously my last. They write their rules very vague, and they have the bet on "yellow cards" and not "cards" or "bookings". In the match I am referring to, there were 5 yellows shown, two of those yellows, were a players second yellow, resulting in a red for each. The final boxscore of the match reads: Red Cards, 1 for Team A, and 1 for Team B, while Yellow Cards reads, 2 for Team A and 3 for Team B. I had bet on Over 4.5 Yellow cards, and had assumed I won. After support tried to play off how one of the cards was shown in the 90+4 minute, it was "extra time" and didn't count, which is why I lost. After explaining that this match finished in regular time, and that card was shown in stoppage time, they switched up the narrative to say, that the second yellow card shown to a player, won't count as a yellow.

Their sports rules are incredibly vague and I have never heard of these weird, bizarre rules that I haven't seen on any of the major sportsbooks. Seems like it is left vague to interpret how they want. Even worse was them playing off Stoppage Time as Extra Time and then switching to this final excuse. They can keep the $100 winnings, because I would have for sure lost more betting on this awful awful rule/sportsbook

can you post proof of everything you wrote? you have to post your conversation with support, and how many times have they put you through this and how long have they put you through it?


if it only happened once then you can't judge them to be unreliable, did you get paid or not? because maybe the support may have got confused

I read a lot of complaints about Betnomi a long time ago. After that, these complaints seemed to have resolved or disappeared. Haven't seen or heard anything negative since. Hopefully this will be resolved by Betnomi soon. It's a pity that Betnomi's Op isn't really active on the forum anymore. They were very active a while ago and also had a signature campaign.

I have come across two ways for bookmakers to calculate yellow cards:
- 3 cards - 1 for the first yellow card and 2 for the red card (the second yellow card is omitted)
- 2 cards - 1 for the first yellow and 1 for the second yellow (red card is omitted)
Anyway, if a player gets a second yellow card, it should be counted as a minimum of two cards.

Are you saying that in this case only 1 red card was counted, or it was 2 yellow cards?

Here is a new one guys.... What an ordeal I just went through support. They will tell you that a second yellow card shown to the same player resulting in a red, won't count towards the "yellow card" total. What a weirdly worded rule and way to absolute screw bettors left and right. I was originally told that this yellow card shown in injury time to push me to a win "didn't count" and that it appeared in "extra time". After explaining the nuances of stoppage time to the support member, they were still telling me that no, it happened in "extra time" and did not count. After relenting, they told me to hang on, and then came up with this BS rule that the second yellow card shown, not a straight red, but the second yellow shown to a player, doesn't count as a yellow card. The final stats in the given match read Team A Yellow Cards 2 - Team B Yellow Card 3. And my bet of over 4.5 yellow cards was graded a loss.

All this to see, stay very very far away. Who knows what other horrible rules lurk and what kind of discussion youll need to go through in the support chat. To be told one thing, it was horribly wrong, and then they re-correct to this bizarre yellow card non-sense.... ridiculous. Thankfully it was only a small win, but this book is not to be trusted.