Hello everyone,
I would like to share my frustrating experience with Betpanda Casino, hoping to get some clarity and advice from the community.
Context:
I registered on Betpanda.io at the end of November 2024 and made an initial deposit of 1000 USDT via cryptocurrency (Polygon network). After placing around 4-5 bets on well-known football leagues (Serie A, Premier League, La Liga), I accumulated winnings totaling approximately 3,671.83 USD. However, when I requested a withdrawal of part of my winnings (500-800 USDT), my account was suspended without any clear reason or explanation.
Communication Issues:
After the suspension, I immediately responded to their email and sent the requested documents for verification, but I received no response for several weeks.
I contacted their support team multiple times, receiving vague replies such as “we are working on this” and “we have escalated the request to the team.”
On January 9, 2025, I finally received an email from Betpanda, informing me that my betting behavior had been flagged as suspicious by their Sportsbook provider, and that my account had been permanently closed for violating their Terms and Conditions. I was told that both my winnings and deposit had been confiscated, but no specific details were provided about which Terms and Conditions I had violated.
My Concerns:
I am confused and frustrated, as I placed bets on popular leagues with real money, without using any bonuses. I have never violated any terms in my previous experiences with online betting sites, and I find it unfair that my account was closed without a clear explanation.
The most concerning part is that both my 1000 USDT deposit and my winnings have been confiscated. While I understand that winnings might be withheld in case of suspected violations, my initial deposit, which belongs to me, should be refunded.
What I am Asking for:
I want a full refund of everything, both my deposit and winnings. The deposit is crucial, and it should be returned without question.
Additional Information:
I am more than happy to provide any additional details or documentation required to help clarify the situation. Please feel free to contact me directly if more information is needed.
I am deeply disappointed by the lack of transparency and the way Betpanda has handled this situation. I hope that by sharing my experience here, I can get some advice or support from the community.
Thank you for your time and any help or feedback you can offer.
- bettingfede1998
