Perhaps you did not read my chat few hours ago regarding to the spamming and begging in your chatbox.
So, I hope you hire a chat moderator as soon as possible to avoid those kind of annoying things. At least to warn players who always spamming and begging.
One more thing, I think you need to set the minimum tips and disable a fake tips. At least players need to have enough balance to make a tip, so there is no spamming tips.
Just my opinion
I'm not sure they handle chat features like muting or banning on betterbets.io end I asked Bjorn the same question 2 days after launch you should ask RHavar on the MoneyPot thread Cause I think dis chat is API connected.