Topic: BetterBets.io |V2 NXT betting + Shapeshift.io|🎲 DICE★PLINKO★PVP Game CORE - page 172. (Read 315843 times)

Just glad your site is back up it is my new favorite and your team has been great to me.

Thank you for your kind words and understanding.

sorry to hear about daughter fever we know that family and kids are most important in our life so we can understand the current situation about the maintenance and downtime, no need to be worry about this we know you are best devoted team behind this nice site, my best wishes for your daughter and work all will be in good

Edit : now betterbets is back and working for me on nice roll dice speed.

Good suggestion about the bigger font and red letters for such announcements. Will definitely do this next time so people don't miss it.

Hello Everybody,

first of all, allow me to apologize for the extended downtime; we were hit by what I can only describe as a perfect storm of circumstances, of both technical and personal nature. I believe that we have fixed the issues we faced, and in the process discovered 2 nasty bugs which were hiding in our codebase but which were only triggered by a specific set of circumstances.

Since I believe that we owe our users an explanation, rather than just tell you that things are fixed, allow me to explain what happened and why things took so long:

1) Yesterday we experienced some temporary cloudflare issues which caused service interruption for some people
2) Once these were supposedly resolved, the system continued to degrade periodically; the reason for this was not clear at the time it happened.
3) We started digging around and due to the earlier cloudflare issue, departed down 2 false/wrong trails of investigation
4) #3 caused us to waste a lot of time digging around various system components which in the end had nothing to do with the issue
5) Around 6AM, after being awake for like 24 hours, I was starting to fall asleep in my chair and decided that I had to get a few hours of sleep (all-nighters are definitely easier when you're college-aged)
6) At 8AM my wife woke me up with the news that our daughter, who the evening before was only 50% sick, now had developed a fever of 39.5 degrees (103 degrees Fahrenheit for you non-metric folks). So off we were to the doctor.
8 ) I returned back home around 11AM, I looked at the code and within 1/2 hour found the culprit.
9) Did some testing and decided that things now worked OK.

So, it was cloudflare, lack of sleep, my daughter's illness and a stupid coding error I had made, all of which combined to prevent a speedy resolution of the issues we faced. The coding error in question was triggered by the initial cloudflare outage and caused bad hashes to propagate throughout the system; my code attempting to fix this caused an infinite loop which explains the 'death' of the web server once this occurred.

So, I apologize and accept the bulk of the blame for the extended outage. The good news is (as stated above) that this caused us to spot 2 nasty errors in our codebase which are now also fixed.

Anyhow, thank you for being patient during this difficult and messy time. I promise to try to get some more regular sleep in the future which should help with avoiding stupid coding errors.

PS: We still have an open ticket with cloudflare about 1 specific issue which they will hopefully address soon. This addresses a minor issue which should not have a site-wide impact on service.
PS2: I still have to restart some services later today but this should only be an outage of a few seconds.
PS3: If you access our system and you're automatically logged in (using the credentials from your last visit), please log out and then log back in. This should force restoration of your server hash and some other parameters to a sane/valid value.

There is a post about about they are on maintenance mode , if you read it is just above your post, you must have missed it. I think the admin can make a post with bigger size and red letter to show that the site is in maintenance next time so that people will not miss it again

Sorry, we're down for maintenance! Please try again in a little while.
i did not see any announcement about this downtime, is that cause of this cloudflare configuration to the server?
or you are installing some features to the website? 

We believe that we have pinpointed the problem and that it also involves our server configuration. As such, we have put out server into maintenance mode while we try to fix the problem.

Let me make this perfectly clear: We are NOT going anywhere, this is an unexpected problem and we're dealing with it. We'll be back soon and hopefully in better health than ever.

After another short outage, it seems that things now are finally back in working order. If this keeps up we will ditch cloudflare and look for a different solution. We are in communication with them to get to the bottom of this.

We just got a status update from Cloudflare, things should be back in solid working order now. Once again, thank you for your understanding.

It is working as well in my end, and only two players are playing atm (me and agustina2)
Its good time for me to collect as many as raffle tickets while other players unable to play because of cloudfare issues.
But hope this issue will be resolved asap. And its good news that the happy hours extended to 4hours

@gordonhill : I'm waiting for you... 

Yes. Im online too. But neither the automated betting, and normal game dice works.

Also, the chat.

Oh well, lets wait. Good work staff

Yeah, cloudflare gave us one hell of day today. We're (again) in contact with them and hope for a speedy resolution.

Their outages seem to be highly localized, most people (myself and Bjorn included) can access the site just fine right now. Please try again in like 10 min and let us know how it goes.

Thank you for your understanding.

This seems to be very sporadic Amiry we have opened multiple tickets with cloudflare in an attempt to solve this issue in totality, I have asked our devs to extend Happy hour to compensate and hope you are able to catch more time with it. My sincere apologies, this is the first delayed issue we have had using them and hopefully last (fingers crossed).

-Bjorn


Glad to see you here Boopy, we hope you enjoy it!

i am having the issue to access the website it shows offline of the server or maybe this the issue occur only with me, is there anybody else facing the same problem to load the website i tried in both browser in Firefox and Chrome that error still exist there.

Great site just playing right now by using automated betting feature and soon I am going to have my first ever ticket.I would prefer to receive prize if I win in Btc instead of amazon card.This is nice amount what will be distributed through lottery.Keep up great work with quality services.

I'm not sure what to tell you. All I can say is that my network access, which was semi-broken all day, has returned to normal and that our server is functioning correctly.

If you have trouble accessing the site, it must be a network issue somewhere between your access point and the server. I'd say wait 10 min and try again. If it persists, please let us know and we'll investigate.

on my side everything fine without any issue and i have no such issue like delay roll dice and i saw so many players active there during the happy hour on better that is still running and admin is also active in chat there so try to clear your browser cookies and cache hope this will be fine on your side too.

There is still a cloudflare issue I think because I cant open the site and it take such a long time just to load it and even it I manage to get in, I cant roll anything. Im wondering why it seems like the other website is not affected by this and it seems only betterbets has this issue 

if you live on west coast usa cloudflare has been having outages.