Topic: Beware from Xapo !!! - page 2. (Read 720 times)
I stopped using them because if all these reasons. They really have a nice site and nice sheek look to them with that black they use, very executive looking but like a book looks can be deceiving. I won't use anything where people have control over or a trade currency on any place where you can't even contact someone and noone is held responsible for anything. I want to be rest assured that my currency is safe. Not having these details doesn't help and reminds me of how fake those HYIP details are where they just give any address in the country they choose to claim they from. Gosh it's so bad this sort of thing goes on.
weird. i had an enquiry the other day and got an email back within ten hours answering my question.
op, are you fully verified there? if you're not then that's gonna be the cause of most problems.
and they're not in argentina, they're incorporated in hong kong, have an office in california and i think their super cold stored coins are located in switzerland.
you could try twitter.
Well, either you got lucky or they have improved their customer services op, are you fully verified there? if you're not then that's gonna be the cause of most problems.
and they're not in argentina, they're incorporated in hong kong, have an office in california and i think their super cold stored coins are located in switzerland.
you could try twitter.
@OP
If contacting them via email does not work, try to contact their Bitcointalk account and official topic here:
https://bitcointalksearch.org/topic/to-contact-xapo-support-please-use-our-faqs-httpssupportxapocom-902526
Even though they claimed that they do not monitor the topic anymore, their account is still active.
Xapo as far as I now are legit, but their customer service is pile of garbage.
It's normal for your email to not receive any response for weeks, mine were responded within a month, that was the last time I used their service.
There must be a reason for them to block your accounts, try to send their agents an email everyday, if you're lucky they will saw it and respond to your ticket.
It's normal for your email to not receive any response for weeks, mine were responded within a month, that was the last time I used their service.
There must be a reason for them to block your accounts, try to send their agents an email everyday, if you're lucky they will saw it and respond to your ticket.
weird. i had an enquiry the other day and got an email back within ten hours answering my question.
op, are you fully verified there? if you're not then that's gonna be the cause of most problems.
and they're not in argentina, they're incorporated in hong kong, have an office in california and i think their super cold stored coins are located in switzerland.
you could try twitter.
I too using this wallet for years already and my account is fully verified because was using their debit card to withdraw cash. Long back I purchased some telephone credit but I didn't get that credit and my amount was deducted from my account. I raised a ticket and they replied me within a day and I get back my amount.
Currently, I see only one issue is they usually have a high withdrawal fee compared to other wallets I use apart from that it looks ok to me.
Xapo as far as I now are legit, but their customer service is pile of garbage.
It's normal for your email to not receive any response for weeks, mine were responded within a month, that was the last time I used their service.
There must be a reason for them to block your accounts, try to send their agents an email everyday, if you're lucky they will saw it and respond to your ticket.
It's normal for your email to not receive any response for weeks, mine were responded within a month, that was the last time I used their service.
There must be a reason for them to block your accounts, try to send their agents an email everyday, if you're lucky they will saw it and respond to your ticket.
weird. i had an enquiry the other day and got an email back within ten hours answering my question.
op, are you fully verified there? if you're not then that's gonna be the cause of most problems.
and they're not in argentina, they're incorporated in hong kong, have an office in california and i think their super cold stored coins are located in switzerland.
you could try twitter.
Maybe that's the reason why...
Try contact their support not just in email, find their other social account and send them your concerns.
Xapo as far as I now are legit, but their customer service is pile of garbage.
It's normal for your email to not receive any response for weeks, mine were responded within a month, that was the last time I used their service.
There must be a reason for them to block your accounts, try to send their agents an email everyday, if you're lucky they will saw it and respond to your ticket.
It's normal for your email to not receive any response for weeks, mine were responded within a month, that was the last time I used their service.
There must be a reason for them to block your accounts, try to send their agents an email everyday, if you're lucky they will saw it and respond to your ticket.
weird. i had an enquiry the other day and got an email back within ten hours answering my question.
op, are you fully verified there? if you're not then that's gonna be the cause of most problems.
and they're not in argentina, they're incorporated in hong kong, have an office in california and i think their super cold stored coins are located in switzerland.
you could try twitter.
Do you had verified personal adress? If no then they would block you for unlogical reasons but if you are verified and still blocked, don't have any idea. I know people who are using xapo wallet for storing even 10btc and they never had any problem. I am their user too.
I have no idea if anyone bitcoin service provider is as good as xapo, they have low fees. If you know legit ones, some suggest would be appreciated.
I have no idea if anyone bitcoin service provider is as good as xapo, they have low fees. If you know legit ones, some suggest would be appreciated.
They are legit and that's another thing why I left them, not only with the high fees but also with poor support. Before they are fine but I don't know why there's a sudden change of customer service. Blocking without any explanation? That is something unethical coming from a well known web wallet.
Xapo as far as I now are legit, but their customer service is pile of garbage.
It's normal for your email to not receive any response for weeks, mine were responded within a month, that was the last time I used their service.
There must be a reason for them to block your accounts, try to send their agents an email everyday, if you're lucky they will saw it and respond to your ticket.
Also, I'd be nice if you can post your proof here
It's normal for your email to not receive any response for weeks, mine were responded within a month, that was the last time I used their service.
There must be a reason for them to block your accounts, try to send their agents an email everyday, if you're lucky they will saw it and respond to your ticket.
Also, I'd be nice if you can post your proof here
Open a support ticket for whatever reason. After an agent contacts you, you can start an email conversation from there, regardless of your ticket's supposed purpose.
I know this is a bad system for support, I've fallen victim to it but now all my money is away from Xapo. Also, don't use their old support email address because it's no longer answered.
I know this is a bad system for support, I've fallen victim to it but now all my money is away from Xapo. Also, don't use their old support email address because it's no longer answered.
Do not trust Xapo!
They haven't answered my emails for weeks. I have a wallet with bitcoins, they blocked my account with no explanation and I'm really worried they won't give them back. I have recommended this company to other people and I really regret because of the very poor service.
I'm alerting all my friends and I seriously recommend you check thoroughly before opening an account here.
They don't have a contact number, no address and if you have a problem, don't count on them to respond.
I found out through friends that they are in Argentina, but no address.
Does anybody know how to contact someone who can address my concerns and return my bitcoins?
If you want a copy of my correspondence with them, send PM and I'll gladly fwd the thread to you.
Matias K
They haven't answered my emails for weeks. I have a wallet with bitcoins, they blocked my account with no explanation and I'm really worried they won't give them back. I have recommended this company to other people and I really regret because of the very poor service.
I'm alerting all my friends and I seriously recommend you check thoroughly before opening an account here.
They don't have a contact number, no address and if you have a problem, don't count on them to respond.
I found out through friends that they are in Argentina, but no address.
Does anybody know how to contact someone who can address my concerns and return my bitcoins?
If you want a copy of my correspondence with them, send PM and I'll gladly fwd the thread to you.
Matias K
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