Topic: Beware, MtGox arbitrarily freezing verified accounts (Read 40393 times)

Getting GOXXXED 101.

Step 1.  Start by using MTGOX

Step 2.  Wait...

Congrats!  The predictable has come true!  You've been GOXXXED!

There is a wealth of negative stories about Gox.  Meanwhile there are plenty of other services without problems.  Soooooo...

Hmmmm...kind of confusing that people STILL use Gox and STILL complain about it.

How could anyone think it is possible to "steal" a domain name by registering a trade mark ?
This is both defamatory and insulting.
By the way, mt gox registered the trademark first. Our registration in some classes is to prevent troll registration and trolls in general to use the bitcoin name. It's also to go against the stronghold that mt gox is building on bitcoin.

Yes the bitcoin.fr is wasted by the current owner who is describing bitcoin on the home page as follows:

"On reproche à juste raison à cette monnaie d'être une aubaine pour les mafias : pas de trace, pas de contrôle. "

Translation:
"This currency has been criticized rightly to be a boon for the mafia : no trace, no control."
I am not talking about the wbesite design that would make any mt gox website design look good.

Yes this is problematic for the adoption of bitcoin in France because anyone googling bitcoin in France will get this page FIRST.

So I confirm: we (Paymium) would like to convince the current owner to sell it or otherwise hand over the control to the Foundation.


Mr Karpeles, your unjustified, reiterated accusation does not bode well for your tenure of the board seat you purchased at the bitcoinfoundation.
In my view you do not belong in the Bitcoin Foundation because your dominant market share among exchanges is a threat to the decentralization of bitcoin.
You intend to take over the bitcoin.fr domain like a white knight to further your own interests: that's why you do not hesitate to denigrate your competitors with false accusations.

Let's simply say that they do not have my goods.

I've taken the liberty of boldfacing and underlining the part where your problem is.  By complying with these intrusive instruments of state coercion you feed the beast, and thus lose any sympathy I otherwise naturally would have had for a fellow bitcoin user.

Boycott these jackboot licking business, or you deserve all the negative consequences resulting from your embrace of the Money Nazi regime!

Sounds like you 'accepted' and 'put up with' what Mt. Gox coerced you into and it doesn't matter what you do now; they got your goods.  Unless you managed to pass them fake info I guess.

The interesting thing is that Mt. Gox has shown no interest in defending or explaining their practice especially in contrast with PayPal who seem to not need to hold funds hostage.  I guess it makes some sense in that they tower over all other exchanges and are likely to indefinitely. If Mt. Gox is generous with the info they gather, the whole Bitcoin system is potentially perhaps the biggest honey-pot on the net for marking up people with 'interesting' things going on.  Actually, it may be second to tor...but that's just a suspicion of mine...time will tell.

To all the people who have been burnt in this manner, thanks for the heads up.  Really!  Not sure if I would have found the fine print on Mt. Gox's site before attempting to get some fiat out of my BTC speculation through them or not since I have not dug around to date.  Doubt it.

Goxxxed.

Again and again and again.

Yet they yearn for more goxxxing.

GOXXX on GOXXX on GOXXX.   

For what it's worth... MtGox froze my funds a while back and demanded scanned ID and utility bill. I obtained a scanned ID and utility bill, uploaded them, got my funds out and have never logged in there again.

On another topic, not entirely unrelated: If you want to use Gox etc. and want a hard to trace IP address, a cheapo prepay mobile phone jacked into a laptop would seem to be the way to go. No need to mess with proxies, just throw the sim chip away and buy a fresh one every time the credit expires. Pay cash at a market stall rather than buying in a supermarket full of CCTV...

Back to Gox: I don't mind if someone, individual or company, decides not to do business with me. That choice is theirs to make, but I'll be damned if I will put up with anyone taking my cash (whether USD BTC GBP EUR or any other) then refusing to return it until I jump through hoops. I would accept them closing my account and returning funds. I will not accept them holding funds to ransom.

When I want to trade BTC to/from fiat these days I use localbitcoins.com. Maybe I don't get quite the same rate, but I'm willing to cope with that in return for the simplicity of a cash transaction, and have as a bonus some occasional fun moments (like when the other party chose to wear a mask while meeting to trade - awesome! I bought Bitcoins from a guy wearing a Guy Fawkes mask)

You mean the information MtGox *claims* is AML/KYC information. I've asked MtGox a few times to provide any evidence that they actually require this information for AML/KYC purposes and have never gotten a reply. Bluntly, I don't believe it. I think it's much more likely that they want this information for anti-fraud purposes.

There was a reason I left Mt. Gox soon after I joined. Now I keep my funds in my own wallet. I have no wants to cash out right now, so it works for me.

This says it best. If you wish to use MtGox get verified and provide the AML/KYC information. Otherwise there may be problems. Personally I went through the verification process first before depositing any funds there, and have had no problems.

My discussion with mtGoxx support is approximately the same.

When i saw that the account was empty i checked the withdraws and noted the time of the withdrawal.

Asked mtGoxx for information about logins (because i knew i didnt log in at the time of the withdraw).

Got a list with login's (no IP's) and the list showed that no user was logged on at the time of the withdrawal.

Asked mtGoxx how this could happen and for IP's of the logins.

And all of a sudden i start to get the same answer on every question.
- We only talk to the police.
- Upload your scanned ID and the police report.

If someone "lost" 380 of my bitcoins and refuse to tell me how it happened i sure as hell wont give them my ID.

They claim they cant reimburse me coz i it might attract scammers, and they cant be sure i didnt transfer them out.

LOOK AT YOUR OWN LOGS YOU SENT ME.

I WAS NOT LOGGED ON. and noone else was logged on either....

Sorry for the caps, still get irritated about this.
I think i will scan the police report on monday when i get back to work.

see here for another example of the same shit :


[Mtgox sux - chat logs pasted] - https://bitcointalksearch.org/topic/mtgox-sux-chat-logs-pasted-109391

tux,

just out of curiosity, do you have any actual, legal responsibility to tax authorities outside of japan?

Mtgox, is not to be trusted, my account got emptied by "someone".

MtGox logs says that noone was logged in at the time of the Withdrawal (their logs).


https://bitcointalksearch.org/topic/mtgox-account-hacked-lost-2k-usd-mtgox-will-not-explain-how-89142

The only answer i get is "we only talk to the police".


If noone logged on, they got hacked or stole my cash.

I shouldnt be blamed if my usename/pass wasnt used.

For all the carrying on about how convenient Bitcoin is and how illiquid gold is, I was able to use Krugerrands to solve a cash flow issue with a little planning and part of a day of visiting a couple of institutions.  I also did not need to provide someone who individually and as a group has a severely hampered record of data security with all of the info a hacker could dream of wanting in order to steal my identity.  I think I let my coin dealer transcribe some info from my DL was all it took.

I'm hanging onto my BTC until such a day as it is commonplace to do Bitcoin transactions face to face, though they are useful today for charitable giving and for purchasing certain services.  The exchanges are for buying BTC...until such time as they require more info than I want to entrust with them for doing so.

In order for me to get verified, I had to send in my photo id and a utility bill. This was after I already had the yubikey...

Sounds like all you have to do is send in the dox that they want and everything will be fine. Just sucks that this happened right at the time you needed to cash money out.. That happened to me when I had to get authenticated, I was mad too..

Certain of us are looking forward to an official description of the rules so as to lend strength to various interpretations, and understand more precisely which requirements are likely mandatory to solve what problems, and which seem to be more along the lines of general information harvesting from a user-base who's balls are in an opportune orientation for squeezing.

Of course Mt. Gox (or any other service provider) does not have any requirement to be open with this information and/or their interpretation of it.  But, OTOH, customers are under no obligation to be customers...or customers fitting into a particular service category...either.  As I mentioned earlier, simply attempting to stop being a customer of Paypal brought the requirements down from 'onerous and extensive' to 'trivial'.

EDIT: addition:  I might add that Paypal allowed me to withdraw all of my funds to my linked bank account.  I simply could not add money until our issues were worked out.  I thought this fair as it allowed me to remain whole financially without divulging information which I preferred reamin secure (to my standards.)  Whether I would have had to provide the scanned photo-ID before terminating my zero-balance account I don't know since we didn't get that far.  Locking all of the funds would have been an entirely different matter.  I would consider it theft and would have taken whatever action I thought appropriate.  I don't know what pressures Tradehill was experiencing near the end, but I do know that they mailed me a check for the balance in my account (around $1500 iirc) without any requirement on my part to provide additional information over and above what I had needed when I built the balance in the first place (which I did exclusively through wire transfers.)

Having something sent mailed to an address is not = 'proof of residence'. That requires a bill or other such 'official' material mailed to that address with your name on it.

I know the whole thing sucks, but it is what it is. Your interpretation of the rules does not change them unfortunately.

Ok, got it

I don't think they tell you this, but you have to e-mail them for a limit increase - specifying what you want your limits to be.