offtopic: Bitpay are not deserving of any pedestal [yet, anyhow]...
They held on to ~USD$5000 of mine, refusing to send it either back to me, or on to the merchant. The situation was resolved, with fulsome apologies, after I made it clear I was going to tell everyone at the London BitCoin Meetup about my experience. Bitpay were sticking to "we don't need to talk to payers" attitude, the merchant was helpful, but reasonably said it wasn't really their problem and there wasn't anything they could do.
I need to emphasize that I did get multiple apologies in the end, and I think Bitpay eventually got to the point where they realised it might be worth looking at their policies that said it was okay to sit on other peoples money for days and days, and be dismissive and untruthful with the person who's money it is. I will use Bitpay again, but I will be damn sure that the transaction is 100% 'ordinary' first.
Topic: BF Labs Inc. officially reinstated their once ended refund policy via Bitcoin. - page 2. (Read 5129 times)
August 21, 2013, 07:04:58 PM
August 21, 2013, 06:53:37 PM
Speechless...
I just hope Bitpay won't die from that, as they are about the most useful service around, in my opinion (and I sent a message to kongregate.com to check into them for allowing btc payments 2 days ago
)
I just hope Bitpay won't die from that, as they are about the most useful service around, in my opinion (and I sent a message to kongregate.com to check into them for allowing btc payments 2 days ago
)BitPay will be fine, and I'm sure that they're just happy to be able to provide the service to fellow bitcoiners and BFL, thus allowing all of us to once again play nice with each other.
August 21, 2013, 06:30:41 PM
Speechless...
I just hope Bitpay won't die from that, as they are about the most useful service around, in my opinion (and I sent a message to kongregate.com to check into them for allowing btc payments 2 days ago )
I just hope Bitpay won't die from that, as they are about the most useful service around, in my opinion (and I sent a message to kongregate.com to check into them for allowing btc payments 2 days ago
)BitPay will be fine, and I'm sure that they're just happy to be able to provide the service to fellow bitcoiners and BFL, thus allowing all of us to once again play nice with each other.
August 21, 2013, 06:23:03 PM
Speechless...
I just hope Bitpay won't die from that, as they are about the most useful service around, in my opinion (and I sent a message to kongregate.com to check into them for allowing btc payments 2 days ago )
I just hope Bitpay won't die from that, as they are about the most useful service around, in my opinion (and I sent a message to kongregate.com to check into them for allowing btc payments 2 days ago
) August 21, 2013, 06:11:16 PM
I have nothing to add, just read my posts in this thread. I'll describe the whole process in one post as soon as I reach my PC.
UPD. So the whole process with timeline.
Monday. Requested the refund by email. Told them I was aware of their "sales final" policy and still insisted the refund. Told them I would file complaints to BBB and AG. Asked for refund via the same method the order was paid, i.e. bitcoins.
Wednesday. Sent a copy through BFL online contact form.
Sunday. Filed online complaints to BBB and AG Kansas. Enclosed my invoice from BFL.
Tuesday. Received a reply asking for my BTC address. Gave one. Received email stating they had asked BitPay to refund. Received BTC.
Once again, both payment and refund are payed at fixed USD price. Invoice is in USD. Amount of BTC in both cases is determined by BitPay's instant rate.
UPD. So the whole process with timeline.
Monday. Requested the refund by email. Told them I was aware of their "sales final" policy and still insisted the refund. Told them I would file complaints to BBB and AG. Asked for refund via the same method the order was paid, i.e. bitcoins.
Wednesday. Sent a copy through BFL online contact form.
Sunday. Filed online complaints to BBB and AG Kansas. Enclosed my invoice from BFL.
Tuesday. Received a reply asking for my BTC address. Gave one. Received email stating they had asked BitPay to refund. Received BTC.
Once again, both payment and refund are payed at fixed USD price. Invoice is in USD. Amount of BTC in both cases is determined by BitPay's instant rate.
Since BFL isn't too concerned about the BBB since they are already rated an F, and the AG of Kansas is a mute issue since Josh is on record in stating that BFL has yet to be contacted by ANY government official, applying the same maths that Butterfly Labs uses in their correspondence, i.e. 2 + 2 = [ ], it's now a foregone conclusion that BF Labs Inc. is most definitely honoring ALL refund requests, payable via bitcoins simply by asking for it.
If this is not the case, though I have reason to believe that BFL will now honor ALL refund requests, they then should be considered scammers because they should not be allowed to choose between whom and whom not they should be giving refunds to, for it would set
Excellent job, Team BFL! I apologize for all I've stated about your slimy ass in the pass, unless...
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