BFL returned money for preorder (ASIC minirig - 30.000$) [solved]

vandordeak

newbie

Activity: 58

Merit: 0

Quote from: testerx on July 17, 2012, 10:08:12 PM

Quote from: SkRRJyTC on July 17, 2012, 08:16:42 AM

Quote from: BFL on July 16, 2012, 04:37:10 PM

For what it's worth to the forum community, the refund had been processed prior to Barracuda's post today and he was notified.

If anyone is waiting for a customer service request to be processed, please have the confidence to know that you will be taken care of as we progress through the email requests. Sending an additional email every day makes it more difficult on the CS staff.

About how long is this email queue? I sent an email to [email protected] on 07/10/2012 and havent heard back. Was this the correct email to send CS requests?

It took them about 2-3 days at a time when I was corresponding with them, which can be kinda nerve wracking when you're talking about sending thousands and thousands of dollars but they have eventually replied to all my e-mails to date. And my friend (who's mines) received his single as promised last time so it's not like they're some fly by night. Of course it could all be one very long and complex con but that's extremely unlikely, if you lose your money it's more likely that something technical gets screwed up.

I contacted BFL on 24th of June by email, over 3 weeks ago and no reply yet whatsoever. I also put a post up here to get their atention but nothing. https://bitcointalksearch.org/topic/bfl-asic-upgrade-of-non-delivered-fgpa-singles-90337 Very frustrating even if I know some peolpe got responded fairly. Definintely not me......

testerx

hero member

Activity: 608

Merit: 500

Quote from: SkRRJyTC on July 17, 2012, 08:16:42 AM

Quote from: BFL on July 16, 2012, 04:37:10 PM

For what it's worth to the forum community, the refund had been processed prior to Barracuda's post today and he was notified.

If anyone is waiting for a customer service request to be processed, please have the confidence to know that you will be taken care of as we progress through the email requests. Sending an additional email every day makes it more difficult on the CS staff.

About how long is this email queue? I sent an email to [email protected] on 07/10/2012 and havent heard back. Was this the correct email to send CS requests?

It took them about 2-3 days at a time when I was corresponding with them, which can be kinda nerve wracking when you're talking about sending thousands and thousands of dollars but they have eventually replied to all my e-mails to date. And my friend (who's mines) received his single as promised last time so it's not like they're some fly by night. Of course it could all be one very long and complex con but that's extremely unlikely, if you lose your money it's more likely that something technical gets screwed up.

SkRRJyTC

legendary

Activity: 1008

Merit: 1000

Quote from: BFL on July 16, 2012, 04:37:10 PM

For what it's worth to the forum community, the refund had been processed prior to Barracuda's post today and he was notified.

If anyone is waiting for a customer service request to be processed, please have the confidence to know that you will be taken care of as we progress through the email requests. Sending an additional email every day makes it more difficult on the CS staff.

About how long is this email queue? I sent an email to [email protected] on 07/10/2012 and havent heard back. Was this the correct email to send CS requests?

Barracuda

full member

Activity: 514

Merit: 100

Quote from: BFL on July 16, 2012, 04:37:10 PM

For what it's worth to the forum community, the refund had been processed prior to Barracuda's post today and he was notified.

If anyone is waiting for a customer service request to be processed, please have the confidence to know that you will be taken care of as we progress through the email requests. Sending an additional email every day makes it more difficult on the CS staff.

Refung received.

psilan

sr. member

Activity: 364

Merit: 250

You should set up an auto-reply. This will cut down on quite a few emails coming in.

BFL

full member

Activity: 217

Merit: 100

For what it's worth to the forum community, the refund had been processed prior to Barracuda's post today and he was notified.

If anyone is waiting for a customer service request to be processed, please have the confidence to know that you will be taken care of as we progress through the email requests. Sending an additional email every day makes it more difficult on the CS staff.

ice_chill

sr. member

Activity: 336

Merit: 250

Quote from: Barracuda on July 16, 2012, 11:48:39 AM

And what to do now? BFL doesn't return money already 10 days (from my enquiry) ... Smells like a fraud...

The company can usually take up to 14 days to return the money in Europe, especially when such large sums are involved, don't know what time frame they have in America.

Barracuda

full member

Activity: 514

Merit: 100

And what to do now? BFL doesn't return money already 10 days (from my enquiry) ... Smells like a fraud...

ice_chill

sr. member

Activity: 336

Merit: 250

Quote from: opentoe on July 13, 2012, 09:59:14 PM

Quote from: ice_chill on July 13, 2012, 06:18:48 PM

$30k is also quite big, not the same as refunding $1k

Why not?

It's to do with TAX, moving around large sums like that might look suspicious to the tax inspector. They need to figure out the right way to do it.

Barracuda

full member

Activity: 514

Merit: 100

Quote from: Ente on July 13, 2012, 04:55:19 PM

Well, the problem is not if BFL should refund BTC or USD.
They don't refund anything, although they already promised. Barracuda wants his money back, that simple. It is not about profit or risen exchange rates, he simply wants his money back.

Ente

Exactly! Thanks for this brilliant post!

opentoe

legendary

Activity: 1274

Merit: 1000

Personal text my ass....

Quote from: ice_chill on July 13, 2012, 06:18:48 PM

$30k is also quite big, not the same as refunding $1k

Why not?

ice_chill

sr. member

Activity: 336

Merit: 250

$30k is also quite big, not the same as refunding $1k

sadpandatech

hero member

Activity: 504

Merit: 500

Quote from: Ente on July 13, 2012, 04:55:19 PM

Well, the problem is not if BFL should refund BTC or USD.
They don't refund anything, although they already promised. Barracuda wants his money back, that simple. It is not about profit or risen exchange rates, he simply wants his money back.

Ente

*noggles* That is the issue at hand. Being that BFL publicy stated here they would refund him it will likely happen. How long it will take them is anyones guess though.

Ente

legendary

Activity: 2126

Merit: 1001

Well, the problem is not if BFL should refund BTC or USD.
They don't refund anything, although they already promised. Barracuda wants his money back, that simple. It is not about profit or risen exchange rates, he simply wants his money back.

Ente

||bit

hero member

Activity: 924

Merit: 506

Quote from: crazyates on July 13, 2012, 12:38:25 PM

Quote from: ||bit on July 13, 2012, 12:25:44 PM

Yeah, I kinda thought something like that already and amended my comment. However, we are not talking PayPal (yet). BFL is taking wired funds and BTC. And I doubt they already exchanged all the preorder BTC for local currency...or whatever currency they are going to need to buy materials (or tickets to the Cayman Islands?).

Actually they do. When you buy thru Bitpay, Bitpay takes the BTC and gives BFL USD. BFL never actually touches the BTC.

Then that settles any questions about it with me. Bit-pay owes him 5000BTC! just kidding Tongue

Makes sense then to convert it to a more current rate.

||bit

crazyates

legendary

Activity: 952

Merit: 1000

Quote from: ||bit on July 13, 2012, 12:25:44 PM

Yeah, I kinda thought something like that already and amended my comment. However, we are not talking PayPal (yet). BFL is taking wired funds and BTC. And I doubt they already exchanged all the preorder BTC for local currency...or whatever currency they are going to need to buy materials (or tickets to the Cayman Islands?).

Actually they do. When you buy thru Bitpay, Bitpay takes the BTC and gives BFL USD. BFL never actually touches the BTC.

||bit

hero member

Activity: 924

Merit: 506

Quote from: rjk on July 13, 2012, 12:14:43 PM

Quote from: ||bit on July 13, 2012, 12:02:57 PM

Quote from: rjk on July 13, 2012, 11:53:23 AM

Quote from: ||bit on July 13, 2012, 11:49:33 AM

Quote from: Barracuda on July 13, 2012, 07:11:19 AM

I just want to receive 30.000$ + shipping cost i paid in BTC. Conversion $ -> BTC will be calculated by BFL. Will it be the rate on the date of refund confirmation or not it's up to them.

The rate at the date of purchase is not relevant. It's not an expense report... it's a full refund:

If you paid them $30,000...then you should get $30,000 refunded.
If you paid them 5,000 BTC...then you should get 5,000 BTC refunded.
If you paid them 10,000 clam shells... then you should get 10,000 clam shells refunded.
....etc....

||bit

Sorry dude, that's not how it works in the real world.

How does it work? Every time I've ever returned a product, I get back (to the penny) what I paid. Unless there are shipping costs or bank fee's.

||bit

Yes, but how often have you been dealing with multiple currencies in the same way? If I used my USD PayPal to pay someone in GBP for something, and then got it refunded, PayPal isn't going to refund the exact USD amount, especially if the exchange rate has changed between the purchase date and the refund date. Ignoring fees of course.

Yeah, I kinda thought something like that already and amended my comment. However, we are not talking PayPal (yet). BFL is taking wired funds and BTC. And I doubt they already exchanged all the preorder BTC for local currency...or whatever currency they are going to need to buy materials (or tickets to the Cayman Islands?).

pieppiep

hero member

Activity: 1596

Merit: 502

If I buy something with paypal for $20, I pay paypal with 16 euro.
If I cancel it, the company will pay me $20 on my paypal.
If the value of the euro dropped a little, I get 15 euro on my paypal account.
That's how it works.

If you pay via bitpay with BTC, the company doesn't see BTC just like it doesn't see my euro.
If bitpay keeps 10% (probably less, I don't know their terms) of the transaction value and you pay and get a refund via bitpay, you only have 81% of your initial payment.
If the value of a currency rises or lowers it can be different.

I don't see why BFL should compensate for that.

ice_chill

sr. member

Activity: 336

Merit: 250

Quote from: rjk on July 13, 2012, 12:14:43 PM

Quote from: ||bit on July 13, 2012, 12:02:57 PM

Quote from: rjk on July 13, 2012, 11:53:23 AM

Quote from: ||bit on July 13, 2012, 11:49:33 AM

Quote from: Barracuda on July 13, 2012, 07:11:19 AM

I just want to receive 30.000$ + shipping cost i paid in BTC. Conversion $ -> BTC will be calculated by BFL. Will it be the rate on the date of refund confirmation or not it's up to them.

The rate at the date of purchase is not relevant. It's not an expense report... it's a full refund:

If you paid them $30,000...then you should get $30,000 refunded.
If you paid them 5,000 BTC...then you should get 5,000 BTC refunded.
If you paid them 10,000 clam shells... then you should get 10,000 clam shells refunded.
....etc....

||bit

Sorry dude, that's not how it works in the real world.

How does it work? Every time I've ever returned a product, I get back (to the penny) what I paid. Unless there are shipping costs or bank fee's.

||bit

Yes, but how often have you been dealing with multiple currencies in the same way? If I used my USD PayPal to pay someone in GBP for something, and then got it refunded, PayPal isn't going to refund the exact USD amount, especially if the exchange rate has changed between the purchase date and the refund date. Ignoring fees of course.

I agree, BFL should not stand to lose on the BTC rise.

rjk

sr. member

Activity: 448

Merit: 250

1ngldh

Quote from: ||bit on July 13, 2012, 12:02:57 PM

Quote from: rjk on July 13, 2012, 11:53:23 AM

Quote from: ||bit on July 13, 2012, 11:49:33 AM

Quote from: Barracuda on July 13, 2012, 07:11:19 AM

I just want to receive 30.000$ + shipping cost i paid in BTC. Conversion $ -> BTC will be calculated by BFL. Will it be the rate on the date of refund confirmation or not it's up to them.

The rate at the date of purchase is not relevant. It's not an expense report... it's a full refund:

If you paid them $30,000...then you should get $30,000 refunded.
If you paid them 5,000 BTC...then you should get 5,000 BTC refunded.
If you paid them 10,000 clam shells... then you should get 10,000 clam shells refunded.
....etc....

||bit

Sorry dude, that's not how it works in the real world.

How does it work? Every time I've ever returned a product, I get back (to the penny) what I paid. Unless there are shipping costs or bank fee's.

||bit

Yes, but how often have you been dealing with multiple currencies in the same way? If I used my USD PayPal to pay someone in GBP for something, and then got it refunded, PayPal isn't going to refund the exact USD amount, especially if the exchange rate has changed between the purchase date and the refund date. Ignoring fees of course.

Topic: BFL returned money for preorder (ASIC minirig - 30.000$) [solved] (Read 9978 times)