Read here - https://zengo.com/security/ to know more about Zengo Keyless security. There is no point in discussing here about how Zengo works? Anyone can give any suggestions but before using any wallets, one should do a lot of research about that, check their reviews and then only they should use it.
But you didn't answer @keychainX question.
Their wallet is only partially open source (specifically only their threshold cryptography code) and backup file only can be read by ZenGo wallet.
The wallet don't have option to backup private key, seed or mnemonic phrase which encrypted with user chosen password or Face/Touch ID.