Hello, weg1660
Your deposit was below the accepted minimum deposit amount on our site. We offer users a one-time gesture when this happens the first time, but we inform them that in the future, they need to ensure that the amount deposits meet the minimum deposit amount requirement.
According to our T&C, the minimum deposit amounts are as follows:
0.25 mBTC (0.00025 BTC)
100 TRX
0.005 ETH
0.05 LTC
10 USDT
10 XRP
5 ADA
50 DOGE
All amounts specified here are per single transaction. Smaller deposits will not be summed. Any deposits below specified amounts will be void.
Regards,
Karl
Bitcasino.io
Straight from the horse's mouth - if you send this casino funds in error for example, they will not return your funds and instead keep them. Void? Vague way to say thanks for the change.
New players are intimidated enough by crypto casinos, this kind of thing doesn't help.
Hiding behind terms in order to keep funds and not provide a service sounds a like another word to me which I won't write here.
If the casino is willing to be so petty over such a thing imagine if truly large sums were involved. Dread to think. Great way to tell me to move on.
OP, I am sorry that you had to go through this, but you have to see this from both sides. Image if 1000's of gamblers are depositing below the deposit limit every day....
1. The Support Staff will be overwhelmed with refund requests and they will not have time to attend to other requests.
2. The refund "miners fees" for the casino will add up to millions that the casino has to write off as a loss.
3. This can also be exploited by their competition to sabotage them.
I like to analyze things from both perspectives, so I can understand that you are frustrated and angered by this.