Bitcasino.io unfortunately cheated me not only of my winnings but also my deposit. I made 2 deposits, played, verified my account on demand and after a few days I receive the following mail:
"Hi .,
Thank you for sending in the documents that are required for KYC procedure.
Please be informed that this user account is hereby terminated and all funds remain frozen in accordance with our Terms and Conditions:
Under the rule 5.19:
If we determine, in our sole discretion, that you are using the “Double Spend“ methodology, Bitcasino.io shall void all bets and winnings. Specifically, if you win, then confirm your deposit on the Blockchain and attempt to withdraw, all winnings will be confiscated and your account will be closed permanently. We shall also exercise this right where similar activities are attempted from any connected accounts.
If you attempt to open any new accounts, please note that any deposits you send to Bitcasino in the future will not be returned.
Thank you for your time patience and understanding regarding this matter.
Kind Regards,"
Double spend is something that is not allowed and and they don't steal your deposit only your bets and wins are canceled while the deposit can be withdrawn
then confirm your deposit on the Blockchain and attempt to withdraw. This is an instruction you can ask for withdrawal it's just that your deposit must be confirmed in advance.