Hello,
I deposited 68 usd ~ of bitcoin on bitcasino.io . I bet by mistake on max bet and I won 948.99 mbtc.
I tried to withdraw on 29 of april. They said I can't withdraw due security reasons. On 30 they asked for my id and a bill. I send boths. On 1 of may they asked if I have any other acc or if I use VPN. I told them that due my job I can't use my job laptop and I connected from VM.
On 2 of may they closed my account and I still don't know the reason.
I hope someone will see this topic and maybe some one will help me.
Good thing that you opened a scam accusation against them the first instance possible.
IT's probably because you are suspected to have multiple accounts on their site, and that is something that is so often used as an excuse to not pay out casino's customers especially with bitcoin, as it is irreversible. But I can see what they're coming from, you using VM and claiming to "accidentally bet", it's pretty sketchy even for me.
hopefully they can respond to you with this, casinos usually make a statement in public only when they are required to do so and there is a threat on their reputation on the forum(scam accusation in your case.)
Will be following.
