This company's website is VERY misleading! Their site says "Instant" deposits when sending crypto currencies. I sent some Litecoin so that I could order a virtual debit card for an online purchase. Within minutes of sending the Litecoin, I received an email that said:
"You got a transaction email of deposit processing, until admin approve, it is pending transaction"
Followed by a receipt from Shapeshift showing that UQUID converted the Litecoin that I sent to bitcoin.
However, an hour later and my funds are still not available on their website. Deposit still says pending. Unbelievable! I hate bait and switch tactics by companies. If users have to wait for "Admin approval" then say so before having them send coins! Waiting for an "admin approval" is NOT instant and should not be on the deposit page. Had I would have known this in advance, I would have NEVER used your site.
I sent the exact amount requested by your website. The FAQ says deposits will be pending for manual review if you don't sent the exact amount. So you can't use that excuse. I just did a search on this board and found other users complaining about deposits "pending" after they've sent you funds.
I should have went with my first mind which was to use the wirex card. Deposits are instant and there is none of this waiting for admin approval foolishness.
Pissed!
Dear Sir
i can confirmed our system fully "automatic" that mean we do not manual processing any transaction
with litcoin instant deposit, your coin will send to Shapeshift and they processing your coin and it take only 1min only
the reason your deposit delay because you did not send within 10min as shapeshift requested. then the deposit will fail and shapeshift will refund your coin back to your address ( the most reason it delay because your exchanger wallet take longer time for withdraw your coin)
Wirex using shapeshift and it 100% same with us to processing your fund. you will have same problem if you pay longer than 10min
we have another option : real-time deposit : which your deposit always processed even you pay longer than 10mins
thank you for understand !