Where do i email? the support button does not work on the website.
[email protected]
Topic: ✔ BitFactory.co - Faucet / Investors Game - page 20. (Read 37461 times)
The site is up but i find my investments less then this afternoon... from 0.55 to 0.52 but i did't make cashout! Some bug??
Wow you seriously have .55 BTC in there. You need to do a cashout, dont get me wrong I think the site will last a long time but anything can happen and thats a huge risk thats over $200 !
Where do i email? the support button does not work on the website.
Appears to be a few losses, maybe a reversion to earlier point due to database reset/backup ?
Exactly, unfortunately.
IMPORTANT COMMUNICATION
Database is back online, we had to use our last backup for it. (14-15 hours ago)
If anyone are missing deposits or your buildings are gone, send an email with:
- Username
- Issue description
- Deposits txs
- Every useful information
NB We have currently more than 100 email to reply right now.
Please be patient, your problem will be solved/fixed, we need just time. 24-36 hours.
Sorry again.
Email: support(a)bitfactory.co
COMMUNICATION
Database is back online. We're still checking for any possible issue due to db crash.
Thanks for your cooperation and sorry for that again.
Database is back online. We're still checking for any possible issue due to db crash.
Thanks for your cooperation and sorry for that again.
Appears to be a few losses, maybe a reversion to earlier point due to database reset/backup ?
All my investment of 0.06 is gone 
The site is up but i find my investments less then this afternoon... from 0.55 to 0.52 but i did't make cashout! Some bug??
COMMUNICATION
Database is back online. We're still checking for any possible issue due to db crash.
Thanks for your cooperation and sorry for that again.
Database is back online. We're still checking for any possible issue due to db crash.
Thanks for your cooperation and sorry for that again.
The site is up but all my investments and deposit is gone!!?? 
I believe the founder still works on it.
Everything appears to be back to normal
I just went on the site, it seems to be back up now
The site is up but all my investments and deposit is gone!!??
I believe the founder still works on it.
The site is up but all my investments and deposit is gone!!??
the site is now offline is there an issue?
user:dexxe15
user:dexxe15
Just to say it's 20:23 GMT LDN here and the website is still down, I guess some patience is required. However I'm sure we are all anxious to see this resolved.
*Crosses fingers*
*Crosses fingers*
Yes, please be patient, we are still working on it.
To be more clear, our website is not down (even if it seems down), it's "just" our database crashed.
Sorry again.
Ouch, well I hope you get things resolved soon
Just to say it's 20:23 GMT LDN here and the website is still down, I guess some patience is required. However I'm sure we are all anxious to see this resolved.
*Crosses fingers*
*Crosses fingers*
Yes, please be patient, we are still working on it.
To be more clear, our website is not down (even if it seems down), it's "just" our database crashed.
Sorry again.
This have been a nice investments so far but is the site still paying?
Just to say it's 20:23 GMT LDN here and the website is still down, I guess some patience is required. However I'm sure we are all anxious to see this resolved.
*Crosses fingers*
*Crosses fingers*
need to claim my faucet money! :/ hope it comes online soon
Just to say it's 20:23 GMT LDN here and the website is still down, I guess some patience is required. However I'm sure we are all anxious to see this resolved.
*Crosses fingers*
*Crosses fingers*
your confusion was when he said he was investing on it.
He meant to say Investigating the issue.
He meant to say Investigating the issue.
not sure what that means but anyway it is normal , right ?
It's not normal of course.
COMMUNICATION
Our server crashed, we are working to restore it. We will be back ASAP.
Thanks for your cooperation and sorry for this issue.
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