Wow, just read the thread. I won't be using bitfinex anymore. Not because of the bug, but because of the sheer ignorance this Giovanni clown is treating you as a customer.
If the button states "close order", there is no way justifying the creation of a new order, and there is even less of a way claiming you, OP, being at fault in any way, because you don't know in what situations the developers failed in coding, creating buggy behavior of the system.
That's just ridiculous, and the only right decision would be a full reimbursement. Not some shitty 36% bullshit, I'm talking about 100%, including the profits of the first, intended close order.
In the world I live in, there is no way a customer could be treated like that. Big shame on you, bitfinex, big shame.
Topic: [bitfinex] 7h35c4mm3r'5rh370r1c [bitfinex] (Read 4005 times)
I know this is a venting thread as much as anything, but I don't see what harm it would do to make an official complaint about Bitfinex to their licencing authorities, about unfair trading practices.
As you probably know, Bitifinex is operated by a Hong Kong company, Renrenbee Limited, which is in turn owned by a company registered in that hotbed of probity, the British Virgin Islands, iFinex Ltd.
Hell would freeze over before you'd get anything out of the BVI system, but Renrenbee Limited is the holder of the licence for Money Services Operation in Hong Kong, number 13-09-01265.
The HK Customs and Excise Department have a process for complaints accessible here, why not give Giancarlo some heat?
http://www.customs.gov.hk/en/consumer_protection/trade_desc/contact_us/index.html
https://www.reddit.com/r/BitcoinMarkets/comments/2dqyng/who_is_bitfinexs_banking_partner/
https://bitcointalk.org/index.php?topic=558012.1305;wap2
As you probably know, Bitifinex is operated by a Hong Kong company, Renrenbee Limited, which is in turn owned by a company registered in that hotbed of probity, the British Virgin Islands, iFinex Ltd.
Hell would freeze over before you'd get anything out of the BVI system, but Renrenbee Limited is the holder of the licence for Money Services Operation in Hong Kong, number 13-09-01265.
The HK Customs and Excise Department have a process for complaints accessible here, why not give Giancarlo some heat?
http://www.customs.gov.hk/en/consumer_protection/trade_desc/contact_us/index.html
https://www.reddit.com/r/BitcoinMarkets/comments/2dqyng/who_is_bitfinexs_banking_partner/
https://bitcointalk.org/index.php?topic=558012.1305;wap2
thanks for that information; i'm a total noob when it relates to justice and laws; i'll give it a try.
I know this is a venting thread as much as anything, but I don't see what harm it would do to make an official complaint about Bitfinex to their licencing authorities, about unfair trading practices.
As you probably know, Bitifinex is operated by a Hong Kong company, Renrenbee Limited, which is in turn owned by a company registered in that hotbed of probity, the British Virgin Islands, iFinex Ltd.
Hell would freeze over before you'd get anything out of the BVI system, but Renrenbee Limited is the holder of the licence for Money Services Operation in Hong Kong, number 13-09-01265.
The HK Customs and Excise Department have a process for complaints accessible here, why not give Giancarlo some heat?
http://www.customs.gov.hk/en/consumer_protection/trade_desc/contact_us/index.html
https://www.reddit.com/r/BitcoinMarkets/comments/2dqyng/who_is_bitfinexs_banking_partner/
https://bitcointalk.org/index.php?topic=558012.1305;wap2
As you probably know, Bitifinex is operated by a Hong Kong company, Renrenbee Limited, which is in turn owned by a company registered in that hotbed of probity, the British Virgin Islands, iFinex Ltd.
Hell would freeze over before you'd get anything out of the BVI system, but Renrenbee Limited is the holder of the licence for Money Services Operation in Hong Kong, number 13-09-01265.
The HK Customs and Excise Department have a process for complaints accessible here, why not give Giancarlo some heat?
http://www.customs.gov.hk/en/consumer_protection/trade_desc/contact_us/index.html
https://www.reddit.com/r/BitcoinMarkets/comments/2dqyng/who_is_bitfinexs_banking_partner/
https://bitcointalk.org/index.php?topic=558012.1305;wap2
tmlpfs.
Thanks, that's a great idea.
I know this is a venting thread as much as anything, but I don't see what harm it would do to make an official complaint about Bitfinex to their licencing authorities, about unfair trading practices.
As you probably know, Bitifinex is operated by a Hong Kong company, Renrenbee Limited, which is in turn owned by a company registered in that hotbed of probity, the British Virgin Islands, iFinex Ltd.
Hell would freeze over before you'd get anything out of the BVI system, but Renrenbee Limited is the holder of the licence for Money Services Operation in Hong Kong, number 13-09-01265.
The HK Customs and Excise Department have a process for complaints accessible here, why not give Giancarlo some heat?
http://www.customs.gov.hk/en/consumer_protection/trade_desc/contact_us/index.html
https://www.reddit.com/r/BitcoinMarkets/comments/2dqyng/who_is_bitfinexs_banking_partner/
https://bitcointalk.org/index.php?topic=558012.1305;wap2
As you probably know, Bitifinex is operated by a Hong Kong company, Renrenbee Limited, which is in turn owned by a company registered in that hotbed of probity, the British Virgin Islands, iFinex Ltd.
Hell would freeze over before you'd get anything out of the BVI system, but Renrenbee Limited is the holder of the licence for Money Services Operation in Hong Kong, number 13-09-01265.
The HK Customs and Excise Department have a process for complaints accessible here, why not give Giancarlo some heat?
http://www.customs.gov.hk/en/consumer_protection/trade_desc/contact_us/index.html
https://www.reddit.com/r/BitcoinMarkets/comments/2dqyng/who_is_bitfinexs_banking_partner/
https://bitcointalk.org/index.php?topic=558012.1305;wap2
Who is this man child Giancarlo? CFO? And owner?
Quote
"I carefully checked your position and I believe your loss was due to you clicking multiple times on the "close button" position when our trading engine experienced a lag.
As you were aware that the system was lagging you should not have done this and the fact that you blame your misbehavior on us can't be accepted as a valid cause for a reimbursement."
As you were aware that the system was lagging you should not have done this and the fact that you blame your misbehavior on us can't be accepted as a valid cause for a reimbursement."
This is abominable. Fucked up beyond words and reason.
This mind boggling incompetence must be criminal for a large financial services exchange. Even in HK.
"You clicked this button which did something else than than it said on the label. Too bad. Fuck you."
Who do you sue when Bitfinex loses your money? Do you even know? No!
Which makes this particular brand of shit sandwich look (and smell) as bad (or worse) than anything served by Mt.Gox.
Up to the point where they Mt.Gox went out of business.
Bitfinex is run by incompetent clowns who don't understand their own malfunctioning code, because... they stole it.
Shitfinex is a clusterfuck.
Get out. Get out.
Get out.
yet another bug from another source:
https://ton.twitter.com/1.1/ton/data/dm/639502900209827845/639502900260151296/RIQZU8DV.jpg
https://ton.twitter.com/i/ton/data/dm/639503536926142467/639503536976457728/kyZp1CBY.jpg
https://ton.twitter.com/1.1/ton/data/dm/639502900209827845/639502900260151296/RIQZU8DV.jpg
https://ton.twitter.com/i/ton/data/dm/639503536926142467/639503536976457728/kyZp1CBY.jpg
You missed the most damming part:
No one should ever do business with them again (and those of us who unfairly lost money should be made whole). This is a shout out to others. They gave me back approx 36% of what was unfairly taken, and frankly I have no idea how they made that determination other than using some random number generator. So far they haven't given me anything else back because I committed the mortal sin of hitting the close button more than once (when it appeared to have no effect).
In the support thread, Giancarlo of Bitfinex actually asked me to thank him
This was in the context of not wanting anything I was saying to be construed as acceptance of an offer (for reasons that should be obvious to most of us). The way forward isn't clear but one thing is for sure no matter what other actions are taken: I'm going to hound them as long as I draw breath.
I'm sort of looking forward to doing business with stamp again except they don't do the margin thing (and they won't say anything about any future plans to implement) which is essential if you're into trading, so I'll have to look at other options besides stamp too.
In the support thread, Giancarlo of Bitfinex actually asked me to thank him
Quote
Seriously, I have no problem in crediting your account right away, I just would like to get some sort of appreciation/acknowledgement about our decision.
I understand something like " thanks a lot for your help guys" would probably be too much in this world, but a simple "ok, then please go ahead" would also be ok.
I understand something like " thanks a lot for your help guys" would probably be too much in this world, but a simple "ok, then please go ahead" would also be ok.
This was in the context of not wanting anything I was saying to be construed as acceptance of an offer (for reasons that should be obvious to most of us). The way forward isn't clear but one thing is for sure no matter what other actions are taken: I'm going to hound them as long as I draw breath.
I'm sort of looking forward to doing business with stamp again except they don't do the margin thing (and they won't say anything about any future plans to implement) which is essential if you're into trading, so I'll have to look at other options besides stamp too.
Looks like volume is moving away from Bitfinex
From bitcoinaverage.com
From bitcoinaverage.com
it's seems that i'm not alone.
more to come...
more to come...
You are definitely not alone. I have heard many users complaining that the system did the same thing to them, opened long after clicking few times since the button hasn't reacted after first click. Twitter was read hot about this issue and apparently this bug has dropped us to the $162 low last week.
I cannot believe that the leading Bitcoin exchange can operate in this state. Everybody should just stop using them, but I guess this won't happen since they have the best leverage trading out there and people are profit hungry.
I withdrew all my funds from there this afternoon.
This is complete bullshit.
There is no onus on the user to know anything about how the system may or may not process any action they perform.
A "close" button, is a "close" button.
If you click it, it closes the open position. If you have no position to close, clicking it should do nothing.
They are grasping at straws, because they have a shit system with a crap UI that's got "Go crazy and lose money" designed into it in these circumstances.
And they're expecting their clients to pay for it.
Unfuckingbelievable.
it's seems that i'm not alone.
more to come...
more to come...
thanks for your support guys i didn't thought it'd be shared that much that fast.
There were a lot of reports of trading delays on bitfinex during the flash crash because of the sheer volume of people creating and canceling trades, plus the large volume of trades that were the result of margin calls.
If you have a set price that you know for sure you want to exit your position at, then it would probably be a good idea to have a standing order at that rate (although that order will not be canceled if you get a margin call)
the popup is saying "Are you sure you want to close this position with a MARKET order?"
I understand how bitfinex works; I listened to btcdrak and bitfinex as i'm not a techie myself; but all I see is still the bold part; and after all that time I'm still sure I wanted to close this position at market / still sure i didn't wanted to go full degen like https://twitter.com/TheRektoning/status/637655370937143296
"i should have had targets"
well... maybe!
I wouldn't have bitched if price had rocketed to 350 instead and lost me the same amount of money. I wouldn't have bitched if I had tried to profit during the lag going full retard; but there it's like going to the car-wash and have your car destroyed and the guys saying sorry but you shouldn't have selected "don't destroy my car" twice so we broke it
have a nice sunday; standard hangover here so ttyl
cheers
I'd love to know how you can close a position multiple times, seems a grammatical impossibility. Not in Bitfinex world. Can you close a door twice without opening it in between?
When I click on "close position", IIRC, I will get a popup asking me to confirm that I want to execute a market order for the size of my outstanding position. So if I were to open two of these kinds of orders, then I would essentially be opening the opposite position that I was in previously. There were a lot of reports of trading delays on bitfinex during the flash crash because of the sheer volume of people creating and canceling trades, plus the large volume of trades that were the result of margin calls.
If you have a set price that you know for sure you want to exit your position at, then it would probably be a good idea to have a standing order at that rate (although that order will not be canceled if you get a margin call)
the popup is saying "Are you sure you want to close this position with a MARKET order?"
I understand how bitfinex works; I listened to btcdrak and bitfinex as i'm not a techie myself; but all I see is still the bold part; and after all that time I'm still sure I wanted to close this position at market / still sure i didn't wanted to go full degen like https://twitter.com/TheRektoning/status/637655370937143296
"i should have had targets"
well... maybe!
I wouldn't have bitched if price had rocketed to 350 instead and lost me the same amount of money. I wouldn't have bitched if I had tried to profit during the lag going full retard; but there it's like going to the car-wash and have your car destroyed and the guys saying sorry but you shouldn't have selected "don't destroy my car" twice so we broke it
have a nice sunday; standard hangover here so ttyl
cheers
I'd love to know how you can close a position multiple times, seems a grammatical impossibility. Not in Bitfinex world. Can you close a door twice without opening it in between?
When I click on "close position", IIRC, I will get a popup asking me to confirm that I want to execute a market order for the size of my outstanding position. So if I were to open two of these kinds of orders, then I would essentially be opening the opposite position that I was in previously. There were a lot of reports of trading delays on bitfinex during the flash crash because of the sheer volume of people creating and canceling trades, plus the large volume of trades that were the result of margin calls.
If you have a set price that you know for sure you want to exit your position at, then it would probably be a good idea to have a standing order at that rate (although that order will not be canceled if you get a margin call)
How can clicking close multiple times be viewed as bad "behavior"? Finex should correct this if they don't want to be viewed as a scam site. If he is closing his position and some bug in their system turned it into a long and started making random orders on his behalf it's obvious that finex is at fault not the user clicking the button more than once. Insane!
After reading what happened to you, it is very clear to me that bitfinex sux. They not care about users, they only care about profit. Greed is strong. I hope you get your money back.
In a nutshell: fuck you bitfinex. You son of a bitch.
In a nutshell: fuck you bitfinex. You son of a bitch.
That's fucking ridiculous. Market long too I bet. Glad I use okcoin.
"The fact that you blame your misbehavior on us can't be accepted as a valid cause for a reimbursement"
Lol!
What a proper cunt.
Lol!
What a proper cunt.
"Close" should be close and you should only be able to do it one time per position.
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