Here is their first letter:
We wanted to follow-up with you regarding our initial request on September 23, 2019, as we have not received a response from you, even though you have been logging in after such requests have been made.
Your immediate attention is appreciated, as restrictions have now been placed on your account.
Of course, I was very surprised! After all, I have not received any requests from them, their letters are on a white sheet, I have not found a single request from them. I was looking at spam and deleted, not a single letter! They just took and blocked my account, then a month I tried to verify the account. When I verified-nothing has changed, the limit on withdrawal remained. Only after verification there is no answer from them.