anyone notice the title of the thread? I don't see many responses to the plea for help...That said, just because we want Bitcoin to be decentralized and all that jazz, it doesn't mean we shouldn't get law enforcement involved when thefts occur. It's computer hacking or fraud at the very least.
Excellent point. Bitfloor has been very good to it's customers. Lowest fees, very easy to use, excellent (and personalized) customer service. No shady "account locking." No information extortion.
How can we help?
1) If you have funds there, be patient. We gave gox forever and a day, and they were making WAY more than Bitfloor. (quadruple the fees on a 10x-100x the volume)
2) Offer to invest in Bitfloor.
Roman, if you're reading this: This thread is clearly not the place to discuss it, but if you're willing to accept investment, that seems like the best way your user base can help you recover ASAP.
I'm not a big enough player to make much of a dent, but I would be willing to invest. It seems like you should start some kind of discussion on going forward with this, if you're considering it.
I also think you should let your accountholders with USD withdraw immediately before any other steps are taken.
Best wishes.