http://www.butterflylabs.com/products/
It's been a very busy day of fielding calls & emails from customers concerned about first unit distribution. I'm sorry to have kept everyone waiting for the order form but this has really taken up an incredible amount of time to deal with. The bottom line is there's no way to give everyone the first unit off the line. Our final policy is one that we feel is as close to fair & balanced as we can reasonably get.
Firstly, the initial orders will be grouped into a batch prior to shipment. This will ensure no one is an unfair beneficiary of disproportionate hashing power. Having said this, we only have so much production capacity and the initial order group will still do very very well. That being the case, here are the rules we will stick to in releasing these units.
1/3rd of the units will go in order priority of purchase date.
1/3rd of the units will go to trade in customers.
1/3rd of the units will go to random orders placed in the first month (6/23 - 7/23).
Both priority customers and trade in customers may benefit from random selection prior to their natural shipping order.
Edit: Regarding refunds and charge back policy: All sales are final unless we fail to perform. That includes both performance and shipping targets. 60 days past target and we'll happily refund your purchase. If you would really like a refund anyway, just ask and we'll probably be able to take care of you. Nonetheless, we reserve the right to handle it on a case by case basis.
Note: Since I've posted this clarification after several pre-orders have already been placed, anyone who would like to unwind their order prior to this update (7:34pm 06/23/12) may do so.
