Hi midasjohn! You should have received a response to your inquiry as there are no messages in our support inbox that old, but nevertheless I would be happy to clarify for you! Your beta card (the white card) still has its remaining balance. You can view this balance by logging into icwd.cardportal.com with your card credentials and can still use it at POS terminals or withdraw from local ATMs. The reason your BitGold account displays a $0 on your card is that the new card is now displayed on your dashboard rather than the old one, as was mentioned in the emails sent out to beta participants in mid-November and last week. All future redemptions will be made to the teal GoldMoney card. We recommend using your beta card to spend down the balance as the beta card will be inactive starting January 17th. If the amount is too high to do so reasonably, give us a shout at [email protected] and we will be happy to assist.
The invitation to give us a shout extends to anyone else who might have questions! Emailing us directly is the best way to get help regarding your specific inquiries, as we cannot look up your account based on your forum username