Well, in the grand scheme of things, yeah their customer service is quite basic; the next step down is not having any.
As an importer, once the item leaves their yard, it's no longer their responsibility.
Where do you live? Poland? Netherlands? Can't think of a country with such a high import tax rate.
It's also always a good idea to set up a business importer account with UPS or DHL, you'd save a lot on time, brokerage and save on import taxes.
Most countries have an import tax, you pay sales tax as you would be buying the same item within the country.
There is also a significant price difference between importing as an individual and importing as a company.
For Bitmain to be able to export they are bound to working by the importer's country's rules and for a broker to clear a shipment, they need to have a clear idea of the product.
You can import an RV to live in but you still need to get insurance to put it on the road and then home-owners insurance.
Also, companies who deal in Bitcoin, report their Bitcoin earnings to their dollar equivalent.
You're complaining about stuff you should be doing in the beginning, none of that is Bitmain's fault.
Commercial Importing 101
You'll be much happier with Bitmain if you just buy the product and never deal with them unless you need a fix.
They're not bad but CS could be a lot better and be more transparent on their website because most new miners don't understand importing at all.
I live in Canada, import under my corporate name AND have a UPS importer account. All three are really nice savings
Last order of 5 cost me less than $100 which is really nice compared to what I used to pay ($200+).
This means I pay no brokerage fee and pay the federal corporate tax rate instead of the full sales tax.
Importing paperwork and reporting is your duty, regardless the country you import from.
Like, seriously, I agree Bitmain should be more transparent on their website on the importing process, definitely.
Especially when they cater to home miners who doesn't usually import from that far away.
Importers should do their homework before importing anything, don't blame Bitmain CS.
Yeah they suck but it's not their problem if you don't know what you're doing.
If you don't study, never did homework and failed the exam, who's fault is it? Teachers?
Yeah they suck too but no reason to make either look suckier than they already are.
I'm not a fan of Bitmain CS although I buy a lot from them but seriously, all you accomplished in this thread is say:
-I am ok with buying bitcoin miners
-I don't want to pay import fees my country imposes
-I don't want Bitcoin Miner shown on the box despite all clarifications made
-I don't want to pay 33% import tax but didn't check to see how much it would be
-I never attempted to view the experiences of previous buyers despite them posted all over this forum
-I likely never bought any other mining machines and never tried any other manufacturers
-I want to get everything but do no work whatsoever
That last statement seem to be "new miner" mantra which is why my position in mining is secure, I'll be mining full capacity profitably even if the price drops to $20 a piece. It's the same in Gold mining, always those bozos who come in acting like big shots, wanting everyone else to do the work, collect a fat check but for some reason end up leaving broke as a joke. They laugh at my small operation but I keep going to my claim taking gold out of the ground and putting it in my gold jar. They failed to properly test, bring in the wrong machinery type or cheap out and to only see them at the welfare office the year after. See where I am going?
Mining is no longer a hobby, either you get serious about it and do your damn homework or fail like the rest who are shutting down their machines and complaining about everything else other than themselves right now.
. I also see those that are complaining as either had it to good to long or used what they made the wrong way but I will let that go .. 
