I'm still waiting on an official announcement from Bitmain for non-Chinese buyers, but it'd be pretty shitty of Bitmain to refund non-Chinese buyers with coupons instead of a bank account refund or coin refund. I'm sure they'll get back to us in a day or two.
I'm also wondering how many miners are going to be in the second batch of B3, I assume it'll be more than the 2500 for the first as that number was most likely made to reel in buyers, and that first batch advantage is going to disappear real quick for initial buyers as these second batch units are supposed to ship starting in just over a week from now.
Topic: Bitmain issuing 4000RMB (628USD) refund to first batch B3 buyers in China. - page 2. (Read 839 times)
May 02, 2018, 07:00:19 PM
May 02, 2018, 06:50:49 PM
Bitmain is officially issuing 4000RMB (628USD) to first batch B3 buyers in China. This is apparently due to many angry customers complaining with the second batch of B3 releasing 1 day after the first batch and at a much lower price.
I have attached a screen shot of their official reply in Chinese for China customer as well as the Google translate version.
So how about all the International buyer? We should be entitled to the refund also. Guy's let's get our money back!
Original Chinese email
尊敬的客户：
您好！
感谢您对蚂蚁矿机B3（以下简称“B3”）的支持和厚爱，为了回馈老客户，我司对符合以下条件的客户提供退款。
退款对象：
截止本公告发布时，已通过蚂蚁矿机官网（https://shop.bitmain.com.cn以下简称“官网”）购买单价为人民币17000元的B3且已经全额支付价款的客户。
退款方案：
对于退补对象，每购买一台单价为人民币17000元的B3且全额支付价款的，退还购机款人民币4000元。
退款申请流程：
请使用您官网注册的邮箱，发送以下信息到邮箱[email protected]：
1、B3订单号；
2、付款人姓名或名称、联系方式；
3、原付款银行卡账户信息，包括账号名称、账号、开户行信息；
4、申请退款的金额。
我司会在收到您的申请信息后尽快核对，如核对无误，预计会在30个工作日内将退款退还至您的原付款银行账户，具体到账时间以银行到账时间为准。
如有任何问题欢迎致电或联系微信公众号：蚂蚁矿机销售。我们将竭诚为您服务，感谢您的支持！
福建湛华智能科技有限公司
2018年5月2日
-----------------------------
Google Translate
Dear Customer:
Hello!
Thank you for your support and love for ant mining machine B3 (hereinafter referred to as "B3"). In order to give back to our old customers, we provide refunds to customers who meet the following conditions.
Refund object:
As of the date of this announcement, customers of the ant mining machine official website (https://shop.bitmain.com.cn hereinafter referred to as “official website”) have purchased B3 with a unit price of RMB 17,000 and have paid the price in full.
Refund program:
For the target of the subsidy, for each purchase of a unit price of RMB 17,000 for B3 and full payment of the price, the purchase amount of RMB 4000 shall be refunded.
Refund application process:
Please use the email address registered on your website to send the following information to [email protected]:
1, B3 order number;
2, the payer's name or name, contact information;
3, the original payment bank card account information, including the account name, account number, bank information;
4, the amount of application for refund.
Our company will check your application information as soon as possible. If it is correct, we will refund the refund to your original bank account within 30 working days. The specific arrival time is based on the bank arrival time.
If you have any questions, please call or contact WeChat public number: Ant Mine Machinery Sales. We will serve you wholeheartedly and thank you for your support!
Fujian Zhanhua Intelligent Technology Co., Ltd.
May 2, 2018
Warning ,
I hope you're right but this isn't a screenshot, it might be a true copy and paste, but hard to validate. And to my knowledge Bitmain hasn't issued refunds before , only coupons ... and I wouldn't trust this email address/WeChat with this info...
My course of action will be logging into my Bitmain account and submitting a ticket ... I hope it's true, but people need to exercise caution with the info they are asking for above...
Bitmain has offered refunds before, on the x3 when they changed it from 12k to 3k.
May 02, 2018, 04:39:26 PM
This was my first antminer/ASIC order, holy shit is this a slap in the face. I opened a complaint.
May 02, 2018, 02:38:28 PM
I submit a complain ticket and I said I am not happy about the second batch shipping and the price drop. Then I said it is only fair if international buyer can also get a refund and reference this article.
Well let's see how they response.
Based on unconfirmed information from my friends in China on Wechat, they said a lot of people in China were very angry with Bitmain about the second batch of B3. They demand some kind of refund and not coupon otherwise further action / visits will be taken.
How true this is I really don't know but the least I can do is write a complain ticket and hope for the best.
They might ignore 100 complains but might act different if there are 500+.
Well let's see how they response.
Based on unconfirmed information from my friends in China on Wechat, they said a lot of people in China were very angry with Bitmain about the second batch of B3. They demand some kind of refund and not coupon otherwise further action / visits will be taken.
How true this is I really don't know but the least I can do is write a complain ticket and hope for the best.
They might ignore 100 complains but might act different if there are 500+.
May 02, 2018, 12:49:44 PM
They said they will issue coupon but if they can refund like in China in cash or coin is better.
That's for sure. Did you reference this article in your ticket or did you just independently complain that Batch 2 is being released right after?
May 02, 2018, 12:23:10 PM
They said they will issue coupon but if they can refund like in China in cash or coin is better.
May 02, 2018, 12:17:33 PM
I have also submit a ticket to Bitmain myself. I had a live chat with them earlier today and they only said coupon will be issued
Even I found it unusual for Bitmain to refund. If the second batch is a month later then fair enough.
Even I found it unusual for Bitmain to refund. If the second batch is a month later then fair enough.
Fuck their coupon. Bitmain's coupon doesn't equal real money.
May 02, 2018, 12:08:19 PM
I have also submit a ticket to Bitmain myself. I had a live chat with them earlier today and they only said coupon will be issued
Even I found it unusual for Bitmain to refund. If the second batch is a month later then fair enough.
Even I found it unusual for Bitmain to refund. If the second batch is a month later then fair enough.
So they told you they'd issue a $628 coupon ?
May 02, 2018, 12:06:00 PM
I have also submit a ticket to Bitmain myself. I had a live chat with them earlier today and they only said coupon will be issued
Even I found it unusual for Bitmain to refund. If the second batch is a month later then fair enough.
Even I found it unusual for Bitmain to refund. If the second batch is a month later then fair enough.
May 02, 2018, 11:50:52 AM
Bitmain is officially issuing 4000RMB (628USD) to first batch B3 buyers in China. This is apparently due to many angry customers complaining with the second batch of B3 releasing 1 day after the first batch and at a much lower price.
I have attached a screen shot of their official reply in Chinese for China customer as well as the Google translate version.
So how about all the International buyer? We should be entitled to the refund also. Guy's let's get our money back!
Original Chinese email
尊敬的客户：
您好！
感谢您对蚂蚁矿机B3（以下简称“B3”）的支持和厚爱，为了回馈老客户，我司对符合以下条件的客户提供退款。
退款对象：
截止本公告发布时，已通过蚂蚁矿机官网（https://shop.bitmain.com.cn以下简称“官网”）购买单价为人民币17000元的B3且已经全额支付价款的客户。
退款方案：
对于退补对象，每购买一台单价为人民币17000元的B3且全额支付价款的，退还购机款人民币4000元。
退款申请流程：
请使用您官网注册的邮箱，发送以下信息到邮箱[email protected]：
1、B3订单号；
2、付款人姓名或名称、联系方式；
3、原付款银行卡账户信息，包括账号名称、账号、开户行信息；
4、申请退款的金额。
我司会在收到您的申请信息后尽快核对，如核对无误，预计会在30个工作日内将退款退还至您的原付款银行账户，具体到账时间以银行到账时间为准。
如有任何问题欢迎致电或联系微信公众号：蚂蚁矿机销售。我们将竭诚为您服务，感谢您的支持！
福建湛华智能科技有限公司
2018年5月2日
-----------------------------
Google Translate
Dear Customer:
Hello!
Thank you for your support and love for ant mining machine B3 (hereinafter referred to as "B3"). In order to give back to our old customers, we provide refunds to customers who meet the following conditions.
Refund object:
As of the date of this announcement, customers of the ant mining machine official website (https://shop.bitmain.com.cn hereinafter referred to as “official website”) have purchased B3 with a unit price of RMB 17,000 and have paid the price in full.
Refund program:
For the target of the subsidy, for each purchase of a unit price of RMB 17,000 for B3 and full payment of the price, the purchase amount of RMB 4000 shall be refunded.
Refund application process:
Please use the email address registered on your website to send the following information to [email protected]:
1, B3 order number;
2, the payer's name or name, contact information;
3, the original payment bank card account information, including the account name, account number, bank information;
4, the amount of application for refund.
Our company will check your application information as soon as possible. If it is correct, we will refund the refund to your original bank account within 30 working days. The specific arrival time is based on the bank arrival time.
If you have any questions, please call or contact WeChat public number: Ant Mine Machinery Sales. We will serve you wholeheartedly and thank you for your support!
Fujian Zhanhua Intelligent Technology Co., Ltd.
May 2, 2018
Warning ,
I hope you're right but this isn't a screenshot, it might be a true copy and paste, but hard to validate. And to my knowledge Bitmain hasn't issued refunds before , only coupons ... and I wouldn't trust this email address/WeChat with this info...
My course of action will be logging into my Bitmain account and submitting a ticket ... I hope it's true, but people need to exercise caution with the info they are asking for above...
May 02, 2018, 11:13:41 AM
Bitmain is officially issuing 4000RMB (628USD) to first batch B3 buyers in China. This is apparently due to many angry customers complaining with the second batch of B3 releasing 1 day after the first batch and at a much lower price.
I have attached a screen shot of their official reply in Chinese for China customer as well as the Google translate version.
Link to this announcement from their official wechat: https://mp.weixin.qq.com/s/8zAaQz-C-jTxrWRgec7O6w
So how about all the International buyer? We should be entitled to the refund also. Guy's let's get our money back!
Original Chinese email
尊敬的客户：
您好！
感谢您对蚂蚁矿机B3（以下简称“B3”）的支持和厚爱，为了回馈老客户，我司对符合以下条件的客户提供退款。
退款对象：
截止本公告发布时，已通过蚂蚁矿机官网（https://shop.bitmain.com.cn以下简称“官网”）购买单价为人民币17000元的B3且已经全额支付价款的客户。
退款方案：
对于退补对象，每购买一台单价为人民币17000元的B3且全额支付价款的，退还购机款人民币4000元。
退款申请流程：
请使用您官网注册的邮箱，发送以下信息到邮箱[email protected]：
1、B3订单号；
2、付款人姓名或名称、联系方式；
3、原付款银行卡账户信息，包括账号名称、账号、开户行信息；
4、申请退款的金额。
我司会在收到您的申请信息后尽快核对，如核对无误，预计会在30个工作日内将退款退还至您的原付款银行账户，具体到账时间以银行到账时间为准。
如有任何问题欢迎致电或联系微信公众号：蚂蚁矿机销售。我们将竭诚为您服务，感谢您的支持！
福建湛华智能科技有限公司
2018年5月2日
-----------------------------
Google Translate
Dear Customer:
Hello!
Thank you for your support and love for ant mining machine B3 (hereinafter referred to as "B3"). In order to give back to our old customers, we provide refunds to customers who meet the following conditions.
Refund object:
As of the date of this announcement, customers of the ant mining machine official website (https://shop.bitmain.com.cn hereinafter referred to as “official website”) have purchased B3 with a unit price of RMB 17,000 and have paid the price in full.
Refund program:
For the target of the subsidy, for each purchase of a unit price of RMB 17,000 for B3 and full payment of the price, the purchase amount of RMB 4000 shall be refunded.
Refund application process:
Please use the email address registered on your website to send the following information to [email protected]:
1, B3 order number;
2, the payer's name or name, contact information;
3, the original payment bank card account information, including the account name, account number, bank information;
4, the amount of application for refund.
Our company will check your application information as soon as possible. If it is correct, we will refund the refund to your original bank account within 30 working days. The specific arrival time is based on the bank arrival time.
If you have any questions, please call or contact WeChat public number: Ant Mine Machinery Sales. We will serve you wholeheartedly and thank you for your support!
Fujian Zhanhua Intelligent Technology Co., Ltd.
May 2, 2018
I have attached a screen shot of their official reply in Chinese for China customer as well as the Google translate version.
Link to this announcement from their official wechat: https://mp.weixin.qq.com/s/8zAaQz-C-jTxrWRgec7O6w
So how about all the International buyer? We should be entitled to the refund also. Guy's let's get our money back!
Original Chinese email
尊敬的客户：
您好！
感谢您对蚂蚁矿机B3（以下简称“B3”）的支持和厚爱，为了回馈老客户，我司对符合以下条件的客户提供退款。
退款对象：
截止本公告发布时，已通过蚂蚁矿机官网（https://shop.bitmain.com.cn以下简称“官网”）购买单价为人民币17000元的B3且已经全额支付价款的客户。
退款方案：
对于退补对象，每购买一台单价为人民币17000元的B3且全额支付价款的，退还购机款人民币4000元。
退款申请流程：
请使用您官网注册的邮箱，发送以下信息到邮箱[email protected]：
1、B3订单号；
2、付款人姓名或名称、联系方式；
3、原付款银行卡账户信息，包括账号名称、账号、开户行信息；
4、申请退款的金额。
我司会在收到您的申请信息后尽快核对，如核对无误，预计会在30个工作日内将退款退还至您的原付款银行账户，具体到账时间以银行到账时间为准。
如有任何问题欢迎致电或联系微信公众号：蚂蚁矿机销售。我们将竭诚为您服务，感谢您的支持！
福建湛华智能科技有限公司
2018年5月2日
-----------------------------
Google Translate
Dear Customer:
Hello!
Thank you for your support and love for ant mining machine B3 (hereinafter referred to as "B3"). In order to give back to our old customers, we provide refunds to customers who meet the following conditions.
Refund object:
As of the date of this announcement, customers of the ant mining machine official website (https://shop.bitmain.com.cn hereinafter referred to as “official website”) have purchased B3 with a unit price of RMB 17,000 and have paid the price in full.
Refund program:
For the target of the subsidy, for each purchase of a unit price of RMB 17,000 for B3 and full payment of the price, the purchase amount of RMB 4000 shall be refunded.
Refund application process:
Please use the email address registered on your website to send the following information to [email protected]:
1, B3 order number;
2, the payer's name or name, contact information;
3, the original payment bank card account information, including the account name, account number, bank information;
4, the amount of application for refund.
Our company will check your application information as soon as possible. If it is correct, we will refund the refund to your original bank account within 30 working days. The specific arrival time is based on the bank arrival time.
If you have any questions, please call or contact WeChat public number: Ant Mine Machinery Sales. We will serve you wholeheartedly and thank you for your support!
Fujian Zhanhua Intelligent Technology Co., Ltd.
May 2, 2018
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