Hey guys ... hopefully this will ease some tensions that are out there.
I submitted my payment 15 minutes after the D3 went on sale, and then the order went expired. I submitted a ticket to let them know I had made payment and that it had 6 confirmations on my end. they replied to wait until tomorrow, that it still needed time to confirm. That was about 3-4 hours after payment was made. After that email my order was marked valid again, but then an hour later it was expired for the second time. I decided to let it ride.
After a quick 5 hour power nap
, I woke up to an email saying my order was confirmed, now it is marked valid and paid.
I think the problem is that they're moving every transaction they receive from the payment address to their main bitcoin wallet, and because of so many transactions going to one wallet, it's taking forever. After 4-5 hours the movement of my payment to their wallet still had 0/6 confirmations, so this is what is causing the delays I believe. I'm sure they do this in order to protect the funds (overkill precaution in my opinion), which I suppose makes sense when dealing with this many transactions at once.
If you made payment within the allotted time, and your order is expired. They WILL verify you, it just takes time. It's hard as hell, I know first hand, but be patient with them. They're honestly doing their best I believe, even though I'm sure we all feel like that could be much better (and it could).