Bitmain tech support and warranty | Bitcointalksearch.org

philipma1957

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'The right to privacy matters'

Quote from: ?? on ??

Bitmain's support SUCKS big time !!!

I received the S5+ (7.7T SUPPOSEDLY) at the beginning of September and I immediately opened a support ticket (5th of Sep.) because the results I got with the miner were AWFUL !
I was waiting for 10+ days for a single reply, and each time their reply was asking me "did you do this, did you do that" although I explained in details what I've done, so they were obviously just stalling.
This took like 3 months of Q & A , going into circle with the same questions over and over , to finally notice that beginning December they CLOSED the ticket like it's been solved!!! I re-opened the ticket 10 days ago - and guess what - NO reply yet !!!

They didn't offer ANY solution for the whole time !!!
They tried to put the blame on the PSU's, so I bought 3 new 1600w PSU's !!! For nothing !!!
I'm still getting like more than 70.000 HW errors per day showing 6.5T at the max Angry

THE WORST COMPANY WITH THE WORST SUPPORT !!! *E*V*E*R* ! ! !

one simple question what is your freq setting?

notlist3d

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Quote from: sorry2xs on October 17, 2015, 09:07:55 PM

any known issues with bitmain site

It is currently down. Reason and how long are not currently known.

I'm guessing updating batches. Possible price increase with the BTC jump. We will see.

sorry2xs

legendary

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Dark Passenger Bitcoin miner 2013,Bitcoin node

any known issues with bitmain site

philipma1957

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'The right to privacy matters'

here is a single cable head if this is how your cables are and you have 9 plugged into the 3 boards how can you or how did you measure your voltage?

this is a two head pcie cable one is loose one is plugged into the board if you measure the empty end you get a true full load measurement which is 11.96 in my case

philipma1957

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'The right to privacy matters'

Quote from: bradli on October 11, 2015, 05:10:46 AM

Quote from: sloopy on October 10, 2015, 12:59:13 PM

Quote from: bradli on October 10, 2015, 11:48:38 AM

I ve s7 but not work well. Instead of 4.86 , work at 4.45
http://prntscr.com/8pu4r8

Did you try soft reboot?
Can you measure voltage at input to miner?

Yes i did. 12 v. Psu is ok.
The bwst hash is 4450 with .04-.08 errors

how did you do your power measurements?

was the cable you measured under full load?

this is really important to do.

I have a photo of what I mean

each cable is 2 headed so one is plugged into the s-7 the other is not used but allows be to measure the cable under full load all my cables show 11.94 to 11.96 what does your under load cable show?

bradli

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Quote from: sloopy on October 10, 2015, 12:59:13 PM

Quote from: bradli on October 10, 2015, 11:48:38 AM

I ve s7 but not work well. Instead of 4.86 , work at 4.45
http://prntscr.com/8pu4r8

Did you try soft reboot?
Can you measure voltage at input to miner?

Yes i did. 12 v. Psu is ok.
The bwst hash is 4450 with .04-.08 errors

sloopy

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Activity: 700

Merit: 501

https://bitcointalk.org/index.php?topic=905210.msg

Quote from: bradli on October 10, 2015, 11:48:38 AM

I ve s7 but not work well. Instead of 4.86 , work at 4.45
http://prntscr.com/8pu4r8

Did you try soft reboot?
Can you measure voltage at input to miner?

bradli

member

Activity: 82

Merit: 10

I ve s7 but not work well. Instead of 4.86 , work at 4.45
http://prntscr.com/8pu4r8

notlist3d

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Activity: 1456

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Quote from: sorry2xs on October 08, 2015, 04:40:29 PM

my warranty parts are and have been limbo from the 23 of last month i would purchased the 2 defective hashing boards for my s 5+ than to go thru this waiting, this is not the bitmain of S1 days Grin

They were on holiday for a while. So make sure to include that in your timeline in your mind.

Also they likely are backed up after holiday. I imagine they have a ton to do in a short time.

sorry2xs

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Dark Passenger Bitcoin miner 2013,Bitcoin node

my warranty parts are and have been limbo from the 23 of last month i would purchased the 2 defective hashing boards for my s 5+ than to go thru this waiting, this is not the bitmain of S1 days Grin

webprods

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Quote from: notlist3d on April 25, 2015, 10:44:08 AM

Quote from: webprods on April 25, 2015, 10:07:03 AM

Quote from: Prelude on February 17, 2015, 12:19:51 AM

I've been waiting on service for 3 months now. Haven't received any replacement parts for any of my S4s yet.

I've also been waiting to get my promised compensation for a Batch 1 S4 PSU failure. Don't remember when they promised it exactly, but I'd say I've been waiting for close to 5 months now.

IF ANYBODY EVER WILL HAVE PROBLEM WITH DEVICE CONTACT.... MR.YOSHI IS THE BEST MAN AND SUPPORT TECHNICIAN I'VE EVER KNOW IN MY ALL LIFE.
VERY NICE ,PATIENCE. QUICK ,FRIENDLY .WHEN I'VE TALK WITH HIM I WAS THINK THAT I"M TALKING WITH MEMBER OF MY FAMILY .YES WE ARE ALL ONE BIG MINERS FAMILY
THANK YOU MR.YOSHI IF THE WORLD CAN HAVE MORE PEOPLE LIKE YOU ARE WORLD CAN BE LIKE PEACEFUL MUSIC

He also has a good team. You might want to take his email down. I would imagine he would want you to go through the support system.

But yes Yoshi is a great guy, he's always treated me good.

Sorry .You're right I will take down his e-mail .Yes they are a great team

notlist3d

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Quote from: webprods on April 25, 2015, 10:07:03 AM

Quote from: Prelude on February 17, 2015, 12:19:51 AM

I've been waiting on service for 3 months now. Haven't received any replacement parts for any of my S4s yet.

I've also been waiting to get my promised compensation for a Batch 1 S4 PSU failure. Don't remember when they promised it exactly, but I'd say I've been waiting for close to 5 months now.

IF ANYBODY EVER WILL HAVE PROBLEM WITH DEVICE CONTACT.... MR.YOSHI IS THE BEST MAN AND SUPPORT TECHNICIAN I'VE EVER KNOW IN MY ALL LIFE.
VERY NICE ,PATIENCE. QUICK ,FRIENDLY .WHEN I'VE TALK WITH HIM I WAS THINK THAT I"M TALKING WITH MEMBER OF MY FAMILY .YES WE ARE ALL ONE BIG MINERS FAMILY
THANK YOU MR.YOSHI IF THE WORLD CAN HAVE MORE PEOPLE LIKE YOU ARE WORLD CAN BE LIKE PEACEFUL MUSIC

He also has a good team. You might want to take his email down. I would imagine he would want you to go through the support system.

But yes Yoshi is a great guy, he's always treated me good.

webprods

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Activity: 308

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Quote from: Prelude on February 17, 2015, 12:19:51 AM

I've been waiting on service for 3 months now. Haven't received any replacement parts for any of my S4s yet.

I've also been waiting to get my promised compensation for a Batch 1 S4 PSU failure. Don't remember when they promised it exactly, but I'd say I've been waiting for close to 5 months now.

IF ANYBODY EVER WILL HAVE PROBLEM WITH DEVICE CONTACT. MR.YOSHI IS THE BEST MAN AND SUPPORT TECHNICIAN I'VE EVER KNOW IN MY ALL LIFE.
VERY NICE ,PATIENCE. QUICK ,FRIENDLY .WHEN I'VE TALK WITH HIM I WAS THINK THAT I"M TALKING WITH MEMBER OF MY FAMILY .YES WE ARE ALL ONE BIG MINERS FAMILY
THANK YOU MR.YOSHI IF THE WORLD CAN HAVE MORE PEOPLE LIKE YOU ARE WORLD CAN BE LIKE PEACEFUL MUSIC

Tupsu

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Activity: 1218

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Quote from: Rabinovitch on April 13, 2015, 05:41:27 AM

Quote from: Tupsu on April 10, 2015, 07:10:21 PM

You can use new S5 Hash PCB ( 18 pin connector) with S5 Control PCB (16 pin connectors) Need only a 16 pin cable.

But what if I have S5 control PCB (18 pin connectors) and S5 hashing blades (16 pin connectors and 16 pin cables)? Can I use them together and if yes - than how?.. Bitmain was not able to give me an answer...

You Need S5 Control PCB with 16 pin connectors.
I have some spare ...

Rabinovitch

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Quote from: Tupsu on April 10, 2015, 07:10:21 PM

You can use new S5 Hash PCB ( 18 pin connector) with S5 Control PCB (16 pin connectors) Need only a 16 pin cable.

But what if I have S5 control PCB (18 pin connectors) and S5 hashing blades (16 pin connectors and 16 pin cables)? Can I use them together and if yes - than how?.. Bitmain was not able to give me an answer...

Tupsu

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Quote from: notlist3d on April 10, 2015, 05:09:43 PM

I'm sure it depends on which board. You should contact them to see if they have the model in stock. They were very helpful when I needed one. I cant remember how much but it was a fair price and plus shipping I believe.

They were very nice and very quick. I was surprised how quick I do remember that

.

You can use new S5 Hash PCB ( 18 pin connector) with S5 Control PCB (16 pin connectors) Need only a 16 pin cable.
Picture of my water cooling S5 project

notlist3d

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Quote from: HolgerDansk on April 10, 2015, 02:22:52 PM

Quote from: opentoe on April 09, 2015, 07:44:37 PM

Will Bitmain sell extra control boards or hashing board for backup purpose? Always good to have spare part around. Especially hashing board and controller.

That's a great idea. Would you reply here, after you've checked. I'd like to know if they'll do that, and how much.

I'm sure it depends on which board. You should contact them to see if they have the model in stock. They were very helpful when I needed one. I cant remember how much but it was a fair price and plus shipping I believe.

They were very nice and very quick. I was surprised how quick I do remember that

.

HolgerDansk

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Quote from: opentoe on April 09, 2015, 07:44:37 PM

Will Bitmain sell extra control boards or hashing board for backup purpose? Always good to have spare part around. Especially hashing board and controller.

That's a great idea. Would you reply here, after you've checked. I'd like to know if they'll do that, and how much.

dimke_yu

sr. member

Activity: 461

Merit: 250

Like opentoe said just ask for any replacement part that you need and they will respond accordingly. I think there are parts for S3/S3+, S4 and S5 and you can always ask for other device parts (S1 and S2). As far as I know they do not have S4 power supplies at the moment but that will change too. It is nice to see that this thread moved forward from flaming and trolling to concrete questions and solutions. Happy mining all.

notlist3d

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Quote from: opentoe on April 09, 2015, 07:44:37 PM

Will Bitmain sell extra control boards or hashing board for backup purpose? Always good to have spare part around. Especially hashing board and controller.

Email them or call and ask. It's been my experience they will sell them for support reasons when they have the parts. For example getting a S3 one at this point is slim. But one they still make such as a S5 much better chance they will have the part to sell.

I once bought a S3 board when they were still new. I lost power and it ofcourse bricked it, and I did not have parts to flash it.

Topic: Bitmain tech support and warranty (Read 8038 times)