Systems and teams are being implemented all over the place. Its not easy growing from 0 to $XXM in a year.
Specifically, how do you know this? (reference please).
Topic: Bitmain tech support and warranty - page 3. (Read 8096 times)
Specifically, how do you know this? (reference please).
I have never personally had a problem with their support. Although everything can always be improved 
I have had 7 S1, 5 s2, 7 s3 and now 14 S5 there support has always been excellent, any rma need has been met immediately and with needed replacement parts. They have even cross shipped parts as needed.
I am extremely happy with what I have.
I am extremely happy with what I have.
Should be a moderated thread and DOGIE free.
I've been eyeing an S5 and it's nice to know the company is trying to improve its service and not just its product.
Systems and teams are being implemented all over the place. Its not easy growing from 0 to $XXM in a year.
But they run out of hardware too quickly. If they want to stay a certain size and not grow with the industry, then they will always have those fire sales and the users that get to buy the hardware were just lucky to be logged in at the time. If they are making an S6 or even another model, would be nice for at least an update or blog post.
From the horse's mouth, not from you Dogie.
I've been eyeing an S5 and it's nice to know the company is trying to improve its service and not just its product.
Systems and teams are being implemented all over the place. Its not easy growing from 0 to $XXM in a year.
I've been eyeing an S5 and it's nice to know the company is trying to improve its service and not just its product.
I've been waiting on service for 3 months now. Haven't received any replacement parts for any of my S4s yet.
I've also been waiting to get my promised compensation for a Batch 1 S4 PSU failure. Don't remember when they promised it exactly, but I'd say I've been waiting for close to 5 months now.
I've also been waiting to get my promised compensation for a Batch 1 S4 PSU failure. Don't remember when they promised it exactly, but I'd say I've been waiting for close to 5 months now.
Good things come to those who wait.
Things may come to those who wait, but only the things left by those who hustle
I've been waiting on service for 3 months now. Haven't received any replacement parts for any of my S4s yet.
I've also been waiting to get my promised compensation for a Batch 1 S4 PSU failure. Don't remember when they promised it exactly, but I'd say I've been waiting for close to 5 months now.
I've also been waiting to get my promised compensation for a Batch 1 S4 PSU failure. Don't remember when they promised it exactly, but I'd say I've been waiting for close to 5 months now.
You can always open a ticket and write all necessary data and they will check out your situation. It is very unfortunate that you are waiting that much...
I've been waiting on service for 3 months now. Haven't received any replacement parts for any of my S4s yet.
I've also been waiting to get my promised compensation for a Batch 1 S4 PSU failure. Don't remember when they promised it exactly, but I'd say I've been waiting for close to 5 months now.
I've also been waiting to get my promised compensation for a Batch 1 S4 PSU failure. Don't remember when they promised it exactly, but I'd say I've been waiting for close to 5 months now.
It would be great if mod can put sticky on this topic for people to see when they need support from official Bitmain employees.
I've always had helpful & friendly communications with Bitmain staff apart from the obvious one. It's good to see that they have acknowledged their customers concerns & are finally addressing their service issues. Lets hope they can keep their problem(s) "on a tight leash" so to speak 
I have had two pump failures and they have responded quickly and a shipment from within the US was sent out on each one. I shipped out my defects today. Forgot yesterday.
I like the move twords a ticket system. Hope it all goes well.
Dear Bitmain customers, we are improving our services at the same time as we are improving our devices. If you have any trouble with your new or old Bitmain device you can reach us here:
Bitmain International Support: https://bitmain.zendesk.com/
Bitmain tech support & warranty phone: +1-844-BIT-MAIN
Bitmain tech support & warranty email: [email protected]
Теперь сервисное обслуживание доступно на Русском и Украинском языках!
Please be patient when you submit your ticket we will respond as soon as we can.
Bitmain_Z
Bitmain International Support: https://bitmain.zendesk.com/
Bitmain tech support & warranty phone: +1-844-BIT-MAIN
Bitmain tech support & warranty email: [email protected]
Теперь сервисное обслуживание доступно на Русском и Украинском языках!
Please be patient when you submit your ticket we will respond as soon as we can.
Bitmain_Z
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