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Topic: Bitpay Card ATM Withdrawals Suspended - Possibly Permanently (Read 429 times)

legendary
Activity: 3500
Merit: 6320
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I can now verify that it works.
I added some coin, and went to my local ATM that does not charge a fee and took out $20.

So, at least for the US people it's good. If you want me to check other countries send me enough BTC for a flight and I'll check it for you  Grin Grin Grin

-Dave
legendary
Activity: 3500
Merit: 6320
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So, this came in my email about 20 minutes ago.

Quote
Hi BitPay Card users,

Every now and then we'll reach out to you to let you know about big things happening with your BitPay Prepaid Visa® account.

We are excited to announce that starting September 5th, ATM withdrawals will be re-enabled for your account. You can learn more about the fees and limits for the BitPay Card [here](https://bitpay.com/card/resources/Fees.pdf).

We value and appreciate your continued use of the Card. If you have any questions about this notification, please contact us at https://bitpay.com/request-help or call the cardholder services team at (855) 884-7568.

Guess they worked out whatever had to be worked out.
I don't have a lot of cash on the card at the moment, so I'm not going to waste it checking to see if it works, but if someone else out there wants to, please report if it works or not.


Thanks,
Dave
legendary
Activity: 3122
Merit: 1032
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Big news for BitPay + BLOCKCHAIN

Blockchain Wallet Adds Support for Crypto Payments Processor BitPay

Payments conducted through Blockchain Wallet
Blockchain announced the news on Aug. 23, stating that it now allows its users to copy or scan invoices, allowing them to make a Bitcoin (BTC) payment entirely through its wallet app.
newbie
Activity: 25
Merit: 1

How's that upgrade going Bitpay?

*crickets chirping*

This reeks of KYC/AML/IRS. The system upgrade could be fraud detection systems such as Early Warning, which deeply link into every existing bank already. This could be the "upgrade" portion they are talking about. But yeah...

Another poster said it succinctly:   "it was good while it lasted"
member
Activity: 114
Merit: 10
I wonder if it's just the bank trying to get out of the prepaid market?

I guess I just liked the card because of the no haggle prices, didn't have to worry about taking a ten to twenty percent cut by going Paxful of Local Bit Coins route.

I really hope they find a new partner bank, but 2 months later it's looking doubtful.
legendary
Activity: 3500
Merit: 6320
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is BITPAY working? if you transfer to the card, can u still use card for regular purchases?

I used it yesterday with no issues. Had not used it for a long time and was actually worried that it was going to be shutdown for inactivity, but I got my coffee. Grin

-Dave
newbie
Activity: 35
Merit: 0
is BITPAY working? if you transfer to the card, can u still use card for regular purchases?
legendary
Activity: 1274
Merit: 1000
Personal text my ass....
I highly suspect that ATM cash out features will not return. I've been in the IT world for over 26 years and we've done "conversions" on millions and millions of accounts in one night. All Bitpay is doing is just trying to keep their name out there as long as it can. And living in the US it is almost impossible to turn some BTC into cash. The only reason they probably haven't conceded that instant cash out features will no longer be part of their model is they still are making money on selling a cheap piece of plastic that cost them pennies. Was good while it lasted...at least ACH still works, but that also will eventually die die out as well. There's not much leftout there for me to use being a US resident to change BTC to

Well, ACH is now failing. So if you have any funds in your bitcoin VISA card as cash have fun trying to get it out. I did do a couple ACH transfers and they worked, but after that one failed and turned their account status to INACTIVE in on my online banking which makes it impossible to use. I contacted my bank and they just told me bitpay suspended the account with no reason in the notes. I called Bitpay and talking to them is like speaking to a child. They came right out and said your card is fine, there are no blocks on it but the funny part was I never gave them my card number and was calling from my work number which they do not have. So I guess the bank Bitpay uses METROPOLITAN COMMERCIAL BANK just lies to their customers.
legendary
Activity: 1274
Merit: 1000
Personal text my ass....
I highly suspect that ATM cash out features will not return. I've been in the IT world for over 26 years and we've done "conversions" on millions and millions of accounts in one night. All Bitpay is doing is just trying to keep their name out there as long as it can. And living in the US it is almost impossible to turn some BTC into cash. The only reason they probably haven't conceded that instant cash out features will no longer be part of their model is they still are making money on selling a cheap piece of plastic that cost them pennies. Was good while it lasted...at least ACH still works, but that also will eventually die die out as well. There's not much leftout there for me to use being a US resident to change BTC to
legendary
Activity: 2170
Merit: 1427
Stuff like BTCPay server is nice and that but it doesn't stick the dollars in your account.

You can use your exchange's API to have the sales be an automated process. It's less convenient than what payment processors offer as service, but a great alternative.

CoinGate is a great alternative, and they allow merchants to ultilize Lightning Network too. The only downside is that they don't offer their services in the USA. And then we also have OpenNode trying to kick BitPay off its throne. Give it some time. BitPay has the network effect, a monopoly within the US, and still the best SEO. Not easy to fight it at this stage.
newbie
Activity: 5
Merit: 0
True as most of the users were using it with ATM-specific reason and this will purely bottle out the whole user-base they have gained till date. But don't you think that calling this a permanent stop would be silly before their future announcements related to these system updates?

No.  Though my account was recently re-registered after a long period of inactivity, I was one of the first people on here calling Bitinstant out on their BS.  Even in the face of their denials, I persisted.  They sat there and claimed for months that problems were limited to specific transactions etc., until one day the dam broke and they just vanished.  Their CEO, of course, wound up in federal prison.  Allowing things like this to go on, where the writing is on the wall and there is clearly some lying/serious spinning happening is never a good thing, and calling attention to it now may save some people money and/or frustration.  I'm not saying Bitpay is a scam like Bitinstant became, but I am saying that in this case they are lying about the reason for shutting down ATM withdrawals, and the deafening silence from them on the issue all but confirms it.  History has shown that keeping money with an organization that is comfortable with lying to your face isn't the best idea.

By the way, Bitpay undoubtedly has reps that check this forum frequently.  They are welcome to chime in here and say that I'm wrong, anytime.  I'd be extremely happy to hear that I am way off base, along with an ETA, as I want the ATM functionality back as badly as any of their other customers.  The fact that they haven't, again, is concerning.
legendary
Activity: 2590
Merit: 3015
Welt Am Draht
I'm glad that there are more payment gateways popping up lately, and some are growing exponentially. BitPay doesn't have much room left to behave like an absolute piece of shite.

Bitpay has the banking and that's all that most users care about. That's what allows them to take the piss as they do.

Stuff like BTCPay server is nice and that but it doesn't stick the dollars in your account. Coinbase seem to be actively attempting to repel anyone who wants to do merchant stuff.

There needs to be another player with banking who doesn't have a kinky attitude to all this.
legendary
Activity: 1526
Merit: 1179
May be this would turn a temporary move to improve their services while everyone thinking this to be permanent, but this will definitely sweep off the credibility Bitpay has earned so far.
BitPay has already lost most of its credibility, so I'm not sure how much there is left to ruin. All their actions so far seem to be adding up to something that eventually might result in a competitor to take over.
If I am correct, Bitpay is also a crypto payment processor for many websites which have integrated this to get paid in crypto?
More specifically, they accept Bitcoin and Bcash, but do everything they can to have Bcash become more appealing to people to use by charging an extra fee to use Bitcoin as payment option. Horrible service.

I'm glad that there are more payment gateways popping up lately, and some are growing exponentially. BitPay doesn't have much room left to behave like an absolute piece of shite.
legendary
Activity: 2618
Merit: 1105
<>  

Given that ATM transactions were all I ever used it for, the card is a worthless piece of plastic to me now, and I suspect the same is true for the vast majority of their other customers.  Anyway, it's pretty clear that ATM functionality (and thus the Bitpay card, at least for me) is gone for good.  "System upgrades" are never started at financial institutions without some sort of clearly defined timeline that is communicated to customers.  It's pretty clear that they are probably scrambling behind the scenes to get signed up with some other bank, but that's unlikely to happen.  Personally, I'm betting that the Visa functionality can't be far behind the ATM functionality.  The banks they work with either like Bitpay or they don't, regardless of the specific manner in which the money comes out of the account.

True as most of the users were using it with ATM-specific reason and this will purely bottle out the whole user-base they have gained till date. But don't you think that calling this a permanent stop would be silly before their future announcements related to these system updates? May be this would turn a temporary move to improve their services while everyone thinking this to be permanent, but this will definitely sweep off the credibility Bitpay has earned so far. If I am correct, Bitpay is also a crypto payment processor for many websites which have integrated this to get paid in crypto?
newbie
Activity: 5
Merit: 0
Tho OP is correct and basically showed you a copy of an email of what all of us Bitpay customers got. There is no reason to freak out though. You just cannot get cash from an ATM anymore. You can use the card for purchases as well as do ACH transfers to your bank. You can still get money in your bank account period, just not instantly from ATM.

Why go right to the negatives?  

Given that ATM transactions were all I ever used it for, the card is a worthless piece of plastic to me now, and I suspect the same is true for the vast majority of their other customers.  Anyway, it's pretty clear that ATM functionality (and thus the Bitpay card, at least for me) is gone for good.  "System upgrades" are never started at financial institutions without some sort of clearly defined timeline that is communicated to customers.  It's pretty clear that they are probably scrambling behind the scenes to get signed up with some other bank, but that's unlikely to happen.  Personally, I'm betting that the Visa functionality can't be far behind the ATM functionality.  The banks they work with either like Bitpay or they don't, regardless of the specific manner in which the money comes out of the account.
legendary
Activity: 3766
Merit: 4554
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Tho OP is correct and basically showed you a copy of an email of what all of us Bitpay customers got. There is no reason to freak out though. You just cannot get cash from an ATM anymore. You can use the card for purchases as well as do ACH transfers to your bank. You can still get money in your bank account period, just not instantly from ATM.

Why go right to the negatives? 
copper member
Activity: 2940
Merit: 4101
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The paragraph below makes me think it's really an upgrade. What is their definition of "system conversion"  is another story But a company like BitPay would announce directly and frankly to its clients if the card stopped definitely to work. And reading their blog post, as I said look like really something that is going to stay just sometimes.

Quote
Right now the BitPay Card is scheduled for a system conversion, including upgrades to improve the systems that support your card. During the time of this conversion (starting March 8th), cash back features such as ATM withdrawals, POS cash back and over-the-counter cash advances will be unavailable. This service interruption is unavoidable, and we will make every effort to restore these services as soon as possible. 
https://support.bitpay.com/hc/en-us/articles/360024353032-Changes-to-BitPay-Card-cash-withdrawals-and-advances
member
Activity: 265
Merit: 14
Nina
Bitpay is actually one of the most trusted services helping both merchants and custmers to make trade and exchange operations using btc and bch. Surely they faced problems dealing with classic banking institutions, though it will be an upgrade lefting them back or to lunch its own system.
I checked compagnies using bitpay and everything looks fine running.
Expect atm withdraws for all cards crypto based to be suspended, it's a terminal fight against the adoption of cryptocurrencies.
legendary
Activity: 2534
Merit: 6080
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Banks started push back big time. We noticed this too. The only way is to move as much as we can to crypto. They understand it's over for them. Especially because government is supporting blockchain use. -snip-
You're that guy/company who sells Mining equipment to Ebay, right?

Maybe a problem with Visa? Old news but if that's the case, you're not wrong.
In my country, some Exchange cash-out options for fiat have been withdrawn and one particular bank cash-out option has more downtime than usual since this issue started.

So I guess that this isn't limited to Bitpay or Paypal (in TeslaWatt's case, anything crypto related was marked as "high-risk" by PP).
newbie
Activity: 5
Merit: 0
Since the card hasn't totally stopped to work (people can still use the POS) It could really be what it calls "an upgrade" but it seems to be one coming from the issuer and not Bitpay. That's also why they weren't able to give an estimated time to get everything back.
If Visa kicked out the isssuer the cards wouldn't work anymore for everything.

Think this is more likely what's happening. Glitch with some users very normal, and scheduled staggered upgrades even more normal. If this was down for everyone, we'd be seeing a flood of complaints now and for everyone across the board.

Not that I'm supporting Bitpay or anything, but I'm sure they'd be a bit more PR-savvy to give due notice to users if the scenario were true, especially if it was out of their hands. So yeah, maybe jumping the gun with a thread title like that;)

As an interesting aside, they have now posted this notice when you try to order a new card.  Given that it takes a few weeks to actually get the card, this is an odd message to be putting up if they planned on having ATM functionality back up anytime soon:

https://i.imgur.com/ZlQiawm.png

You can see it yourself by going here.
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