Read this as well, some important information by a fellow victim @
https://www.reddit.com/r/Bitstamp/comments/7pwi77/how_i_did_to_get_answers_from_bitstampI don't know if you have recorded everything before they closed your account?
Edit:I just read their proof of reserves from their website and it's dating from may 2014 (where is the fiat reserve, equity and liquidity balance sheet?). The gut feelings I have line up perfectly what I suspect it to be. I personally feel this will end up very badly and an old meme of 3 years ago regarding Bitstamp going Mt. Gox might have been right after all... we'll see.
Is there any representative of Bitstamp here on the forums? Please update everyone, including all (potential) clients about this situation and your liquidity. When was the last time you were audited?
Does the USA charge an account for 365 days without a written notice? No, as you see, no one answers from Bitstamp. They just closed my account and I do not have access to it since December 13, 2017. I have not got the money from November 23, 2017. January 8, I received a letter to the email from Bitstamp to return the money to my bank, contacted the bank, the bank did not receive anything and requested a SWIFT message, but Bitstamp again did not answer anything since January 8 . The reason for closing the account and withholding money is not reported, only that the account is closed for reasons of internal policy. As you know, this is full of shit. Why report back if they did not? This is clearly a bad story. It suggests that the exchange lost control in the financial department and customer support services. I did not see the worst delusions in my life from the financial institution. Maybe they have problems, I think people should be afraid of using the exchange. GDAX does not serve customers from Russia as I understood.
Located in the USA, they can freeze accounts for up to 365 days when they are a bank licensed company. Paypal does it all the time, because of draconian US law to supposedly fight terrorism and criminals that are hiding in every bush on every corner in that nation, right? However, Bitstamp is headquartered in London, no? If so, they cannot freeze/lock accounts regarding CURRENCY units within them without prior notice in the EU as far as I know. Such decisions need to be ruled by a judge in court with an order, hence all the consumer protection laws from the EU. There is a logical and ethical proven proverb: who claims proves. What is happening now is that they're turning the tables around (as the usa did with the patriot act), where everybody is a suspect (read: criminal) until proven innocent. Black is white and white is black, it's totally criminal in my view.
However, they're in their full right to terminate the contract/service with you at any time according to their own ToS, BUT, we're talking about accounts that hold money and they must deposit it within a certain time frame by law (I think within 2 weeks for consumers/private clients).
As I've said, I think Bitstamp is insolvent, that's why they keep stalling time. As you know, the more time passes, the more likely it is to never get your money back, because the little man (you) is at the bottom of the pyramid, that's why you need to act
NOW. And I know this, because I've lost several times money on companies who filed bankruptcy (the bank always is the first one to get money back, then share holders up to the consumer/client - you'll know when you've dealt with this before with a curator) and the little man will get little and most of the time nothing back. The deposits can be used to recoup losses or a withdrawal for somebody else, until it all collapses, that's why you need to act now to get in queue before a potential bankruptcy can be pulled. Hence I urgently ask if anybody knows when Bitstamp is audited the last time.
It's absolutely clear they are stalling time (whether it's legit or not, it doesn't matter) and without compensation for your losses due to instant closure of your account up to the time you received your money minus permitted time (days) by law, you could sue them if you're from Europe and most likely international. I think it's wasted time to speculate or wait, imho.
Good luck and keep us informed, thank you.
EDIT:You know what to do, right? I've pointed it out plus gave a reference to a post what another one on reddit did. If I were in your shoes, I would have contacted friends and family who know more about the subject and a law firm who deals with this particular issue, financial ombudsman in Luxembourg, ECC and other institutions in Europe, as it's very clear Bitstamp is not willing or able to resolve this in a 1-to-1 fashion (in an untimely matter is also seen as unwilling, as both result in a resolution not being solved by just means). I would ask the lawyer to prepare to make the paperwork in order with a debt collection agency where Bitstamp is located. If they don't handle it with them, you can eventually take them to court by summoning them as a 2nd major suing option. This would have been the recommended way if you were using Bitstamp as a corporate entity anyway. The institutional way (Europe - voluntary way - I should have noted, you'll be only helped if you are a private entity) will take many months initially, that's why your 2nd option is the lawyer/court (by force) way. It's your choice, but I don't think you have more than a year to wait in such cases as this via the voluntary way, as I've seen this several times before as I've said.
