Topic: Bitstamp exchange of currencies: stealing money of the deposit by employees - page 4. (Read 5629 times)

The most reliable is your bank and wallet

I started with Kraken (horrible), I also use Bitfinex & Bittrex. While I have had zero problem with these 2 so far, they are asian, provide leverage/margin, and work on tethers - so I wouldn't trust them.
I *thought* it was safer to have "real" eur/usd's on Bitstamp, rather than tethers on Bitfinex/trex (crypto isn't a problem, I can move them to private wallets). I hope the future won't prove me wrong.

Make your exchange, or use other exchanges.

So Bitstamp can really close accounts & not bother explaining why?

What when you still have crypto in it, they sell behind your back & refund fiat?


God, if we can't even trust an european exchange now... where else to go?

A week after the account was deleted, they replied that they had deleted my account, after many years of work, on "internal policies". They promised to refund my money to my bank account. While money is not returned.

The answer came today on an email:

"Support agent commented:

kindly be informed that the transfer has been finalized on our end on 18/12/2017 and funds sent to your bank account, costs withheld. In case you have not yet received the funds, let us know and we will assist you further.

 

Should you require additional assistance, please feel free to reach out again."

Money has not yet come to my bank, December 26 was in the bank with the manager looking for, nothing happened. Today there is no money in my  bank account.  What you want then think. Lies and lies chases.

Bitstamp, any response on that?

The Bitstamp, where is the money of your customers?

https://www.reddit.com/r/Bitstamp/comments/7mhwpf/account_terminated_without_notice/
https://www.reddit.com/r/Bitstamp/comments/7oeniu/ignored_for_over_6_weeks_after_wiring_1603600/
https://www.reddit.com/r/Bitstamp/comments/7ormuv/been_waiting_5_months_to_get_my_money_back/
https://www.reddit.com/r/Bitstamp/comments/7omuvk/please_help_the_community_are_there_any_best/
https://www.reddit.com/r/Bitstamp/comments/7ov7ay/no_response_from_bitstamp_for_months/
+ my deposit of $40 000 ??

Because of the growth of currencies, do you simply freeze our money to trade them?

As you can see, there are many victims in the same way. Now we collect their list, soon it will be published. If your account has been deleted, or you have other problems. Send us such details as:
1. Your Bitstamp ID
2. Ticket # in technical support
3. Incident date
4. Your loss amount
5. What exactly happened

11 days without my money..

10 days have passed. Money is not returned.

I could see a hater from a mile away. Your words carry ZERO weight, you remind me of hyena from the Lion king movie. Blah, blah blah

Bitstamp is known for coming up with a detailed questionaire once you try to withdraw money.

Has anyone in the past questioned on which legal basis this happens? Has anyone studied the ToS if they're allowed to do that?

Let this be a warning for anyone, who thinks about exchanging their fiat or coins on Bitstamp. You WILL be asked to strip down naked and answer ANYTHING they come up with. And don't you dare not beeing able to prove everything. Your withdrawal will be denied, they forcibly exchange your fiat back, making a nice profit and waving goodbye.

They finally responded to the last ticket I created. But only after this hype began. Again, the removal of customer accounts, in many countries can be considered by the court as fraud.
Will I get back my money, or not, I'll keep you posted, here. At the moment, for more than a week now, I'm still, I'm left without my money.

On this question, you no one will answer. Because, he does not exist.

“Sticking my 2 useless cents” is far better than a criminal like you looking for opportunities to defraud people of their coins. You should grow up and find a decent paying job, instead of feeding yourself with food paid for with stolen coins.

But of course one can’t expect incorrigible criminals to earn honorably and honestly. Especially habitual scammers like you who offer to build shady exchanges overnight and sell them to unsuspecting buyers sans escrow protection!

Unfortunately these decisions they make are almost always not eligible for appeal. The after careful consideration phrase usually implies they did a serious analysis of your fiat and crypto transactions and decided there is something they don't agree with. Perhaps excessive inward and outward movements which might suggest structured transactions. A structured transaction is a suspicious series of transfers which a bank (in this case Bitstamp) suspects might be related to money laundering.

As you can see, they asked a lot of questions. These are usually questions asked when money laundering or an AML policy violation is suspected.

If you suspect this was an unfair decision, you can escalate the matter by writing to the Luxembourg financial regulatory authorities or the Commission de Surveillance du Secteur Financier. The website is http://www.cssf.lu/en/

I suggest you continue trying to contact Bitstamp first and let them know that you will advance the matter to the CSSF if they do not allow you access to your funds. Try contacting them on their Facebook and Twitter pages. You should also PM their representative here and inform them about your intention to escalate the matter to the CSSF for arbitration or clarification.

If they have a solid case against you (for example, if there is indeed a strong suspicion of money laundering after they carefully studied your account's fiat movements) then they have a right and even an obligation to close and sanction your account (which is what the account closure is). The money you have on that account, if any, must be explained. Will they return it or not? If they are not returning it, then it's probably because they suspect your account was used to commit money laundering.

Exchanges will also close accounts if assets within that account are, after considering a balance of probabilities, difficult to ascertain as truly yours and yours alone. When money laundering is suspected, they usually consider the possibility of third parties being the true owners of some or all of the funds. 

Bitstamp is not a scam exchange. They have proper audit and accountability systems in place.

In my case, the explanation was this:

"After careful consideration, Bitstamp decided to terminate Your access to Your Account in accordance with our Terms of Use. Your account will be terminated from the date of this notice having been received by you. This notice shall be treated as having been served upon completion of the transmission of this email.

The decision to terminate your Account has been reached following a close examination of your recent account activity and information which you have provided. It is our view that any continuation of our relationship would not be appropriate at this time due to internal policies.

Your account balance will be returned to the bank account specified in your last bank withdrawal request, costs withheld.

For more information, see our Terms of Use: https://www.bitstamp.net/terms-of-use/

Best regards,
Bitstamp Team"

I do not know their internal policy and I do not understand how I can violate their rules if I come to change buy or sell coins.

  It would be great if we can read that "full explanation", because men, this is serious... closing an account that way is the worst way to proceed. I think i'm moving out from bitstamp for a while...