Topic: Bitstamp is holding my money for a two weeks already. (Read 1455 times)

Looks like there is a misunderstanding. They have closed my account unilaterally. We have resolved all questions before, month or two ago.
I made a withdraw, after a week of waiting, they closed my account.

Why you are trying to defend them? There is no reason in any way, when they can leave customers money to them. Or you think otherwise?
stereotype
Just did. Thank you.

Quick question, in your communication with them, you mention that you were not able to find a solution before closing down the account. This means there was an issue with the account or your funds before. What was it?

Now give them 5 days for them to deposit into your bank, and post here if they dont.

Yeah, at the same hour. And after that I got my account deleted.


Just got an anwer from their support(wow), main point is "we will instruct our payments department to process the transfer as soon as possible."
Sounds like a good news. Hope its true.

You were asking for BTC to be sent to a Bitcoin addy, where, Bitstamp have specifically asked for your funds to be exclusively converted into $ so they can send to your registered bank account. Have you fully converted into $?

Okay guys, as I can see that nothing is happening from their side, I can call them SCAMMERS. And suggest to everyone to be more aware to do business with them.

I was verified. I didn't avoid talks with them. I had more then 30k on my balance. And got banned, and scammed for full balance.
All what they have told me, is that I will receive my money, and that I can ask they any questions in future, but what the point if they have stopped to answer on them? Last message from them was received on 9 MAY 2016.
https://i.imgur.com/3X7xhrV.png
https://i.imgur.com/b742BZZ.png
https://i.imgur.com/6VaIHji.png
Any email from bitstamp(info or support) is keeping silence from my email. Don't see any reason to try to send from other email about my person, pretty sure that will be ignored too.

We have do business with that exchange for a 6 months, and everything was fine. And when I have tried to cash out, I have been blocked. Looks like they have waited when amount on my balance will be big enough, and only then scammed.

When I just verified my account, I have transfered from BTC-E about 32k$ on bitstamp. I think there is a option how to proof that, even without having access to my account.
I have deleted hugest transaction from this amount, from bitstamp mail, but the small one is showing that all sums was send to same wallet. Anyway, screenshots will show my point:
https://i.imgur.com/CqFBWGr.png
http://imgur.com/a/DKybT
https://i.imgur.com/92mgmX5.png

To everyone else, please send link on this theard to support on Bitstamp. And take all your money from this scamming exchange, don't think that you will avoid such fade as I.
At least, before I did not got my money back. If I will not get them, you should loose your dreams, when your own money is on this exchange.

I am able to show my emails by showing screen in skype or any other program to anyone, who have power to help me.

Right now I am waiting from you guys any suggestions what to do. I really need your support.

So far nothing is happening.


Who can ask in support about my account? Customer id is 72018. If community will support me, that would help a lot, I think.

if your account is verified if it is I think you will not find any problems in withdraw unless you indicated on a problem that made the request pernarikan bitstamp hold your withdraw.

As I have already wrote, we already had such coversation month ago, and everything was clear.

It's very easy. They will ask you for questions, if the source is legit and you are legit, you will have no problem answering their questions and showing them the evidence.
These safety measures are exactly what large exchanges should implement. And to be honest it makes me feel they are very trusthworthy now.

I understand that. Also I understand that I had not the most highest balance from all users. So I really don't understand why does they do such moves, and also I don't know what to do next. Hype, or go to lawyer. Or even to wait :/
Anyway, I hope that tomorrow I will receive my money, and will forgot about all this as a nightmare.

U do understand they have thousands of users and the only one having problems s you. So dont make this Mt.Gox.

Same as I was. But as we can see, this is not guarantee of safety.

In the way, if they will just refund me, all complains from my side I will be closed. But so far, for everyone - BE AWARE.

Well, if everything is the way u ve stated, then you re correct. However, I ve personally had very good relations with them. No issues so far, this is why I ask.

Account was verified, explanetion where from I am getting my bitcoins, they have accepted too. So that was a surprize, that after a month after they have told me that evertyhing is good now, they are closing my account and rejecting to answer my questions.

In any way, its not right to take something that doesn't belongs to you. Its ok to reject making business with someone, just by telling that personally and go with your way next. But its not good to use barbarians methods when you have license and very proud of it.


P.S does not verified, not explained bitcoins, should be a right to take someones money? Really?

So, in short, u have not verified your account nor provided proof where did u get money/coins from?

gentlemand
Mostly. Also I have transfered most part of my money from BTC-E, I think there is some way to check for that BTC address is belongs to Bitstamp.

marlboroza
Not the easiest and fastest solution. Hope that everything will resolve without lowyers and etc. But at the end, will do what I have to do.

crazyivan
Same as their KYC politics, nothing is clear.



Also guys, from the last week, someone have receive email from their support email? Maybe they don't answer to everyone at all, and I am not special?

What was their explanation for closing down the account?

What did you expected from Slovenian, that you will get easy money from them(LJ. B.)?  
You know, bitstamp is not one of those unknown services with fake addresses and fake numbers, you actually know who they are, so, go to police, hire a lawyer and sue scumbags who run away with your money! And I hope you have some evidence, emails, screenshots etc

Do you have logs of emails, deposits and so on? They love harping on about how legit they are so look into getting lawyered up. I gave up on them a long time ago after they started asking for sperm samples et al.