► Bitstamp.net sucks ◄ ► They closed my account without any reason ◄

bitstampaccholder

newbie

Activity: 2

Merit: 0

Quote from: superiorus on April 11, 2017, 02:39:28 AM

Bitstamp.net has decided to close my 4 years old account 100% verified (they have my national ID, driving license, proof of address, bank statement, credit card statement, etc).
I made xxxxx$ transactions in the past without any problem (buy, sell, deposit, withdraw, exchange bitcoin).
A week ago I made a exchange btc to eur (344.59 euro) and requested a withdrawal.
After 7 days they sent me this:

Quote

Dear XXX XXX,

After careful consideration, Bitstamp decided to terminate Your access to Your Account in accordance with our Terms of Use. Your account will be terminated from the date of this notice having been received by you. This notice shall be treated as having been served upon completion of the transmission of this email.

The decision to terminate your Account has been reached following a close examination of your recent account activity and information which you have provided. It is our view that any continuation of our relationship would not be appropriate at this time due to internal policies.

Your account balance will be returned to the bank account specified in your last withdrawal from Bitstamp, costs withheld.

No reason, no explanation, nothing ...
They sent me 319.59 eur to my attached bank account.
They take 25 euro fee ... for a SEPA transfer which normally costs 0.15 euro cents.

Conclusion: Bitstamp sucks!

I have the same experience, they held my account for more then 10 months. After i responed with a request to enable the withdrawel option. They didnt respond they terminate my account without any explanation. NO mail, NO explanation and NO funds returned. How was it ended in your case?

crazyjack

legendary

Activity: 1315

Merit: 1002

Quote from: superiorus on June 05, 2017, 11:38:50 AM

Quote from: crazyjack on June 05, 2017, 10:57:18 AM

Quote from: crazyjack on May 07, 2017, 03:45:51 AM

Quote from: superiorus on May 07, 2017, 03:26:00 AM

Quote from: maiolo on May 06, 2017, 11:50:25 AM

I registered an account on kraken a couple of days ago - I'm going to try that out. But which other possibility does one have to get the his own bitcoins back to cash?

EDIT:
@superiorus
how long did you have to wait for the bank wire?

I think it was completed in 2-3 days.
The problem was that they cancel my initial withdrawal request (which had low fees because it was SEPA - something like 0.15$) and they charge me 25 eur for that final withdrawal.

That is really strange, i created my account at bitstamp also 4 ago as you did and went thru their verification process as everyone else (probably). Since then I haven't had any problem. From time to time I log in and get i reminder that my password is getting old and needs to be change. That's it.

Thanks for pointing this problem out. I you dont mind can I forward this thread to their support, wondering what may say about that? Bitstamp in my prime entrance to crypto world and want to clear that "issue" before I make another deposit.

If this has happened to you, who can say it won't happen to me or to someone else, right?

I am just letting you know guys that my support ticket sent to bitstamp support on 10th May still hasn't been answered. I that ticket among others i pointed out this thread so they would surely know what is the issue. But as said my wonderings stay unanswered.

They should reply until now.
My suggestion: try contacting them again.
In my case the reply was sent after 1-2 days (even if it was negative one).

I will send them another reply about that issue that is for sure. Its just i don't understand if i were working at their support department I would allow myself having open tickets that long. Will let you know if i get any response from them.

superiorus

legendary

Activity: 1358

Merit: 1000

Bitcoiner since start, and continue to love it!

Quote from: crazyjack on June 05, 2017, 10:57:18 AM

Quote from: crazyjack on May 07, 2017, 03:45:51 AM

Quote from: superiorus on May 07, 2017, 03:26:00 AM

Quote from: maiolo on May 06, 2017, 11:50:25 AM

I registered an account on kraken a couple of days ago - I'm going to try that out. But which other possibility does one have to get the his own bitcoins back to cash?

EDIT:
@superiorus
how long did you have to wait for the bank wire?

I think it was completed in 2-3 days.
The problem was that they cancel my initial withdrawal request (which had low fees because it was SEPA - something like 0.15$) and they charge me 25 eur for that final withdrawal.

That is really strange, i created my account at bitstamp also 4 ago as you did and went thru their verification process as everyone else (probably). Since then I haven't had any problem. From time to time I log in and get i reminder that my password is getting old and needs to be change. That's it.

Thanks for pointing this problem out. I you dont mind can I forward this thread to their support, wondering what may say about that? Bitstamp in my prime entrance to crypto world and want to clear that "issue" before I make another deposit.

If this has happened to you, who can say it won't happen to me or to someone else, right?

I am just letting you know guys that my support ticket sent to bitstamp support on 10th May still hasn't been answered. I that ticket among others i pointed out this thread so they would surely know what is the issue. But as said my wonderings stay unanswered.

They should reply until now.
My suggestion: try contacting them again.
In my case the reply was sent after 1-2 days (even if it was negative one).

crazyjack

legendary

Activity: 1315

Merit: 1002

Quote from: crazyjack on May 07, 2017, 03:45:51 AM

Quote from: superiorus on May 07, 2017, 03:26:00 AM

Quote from: maiolo on May 06, 2017, 11:50:25 AM

I registered an account on kraken a couple of days ago - I'm going to try that out. But which other possibility does one have to get the his own bitcoins back to cash?

EDIT:
@superiorus
how long did you have to wait for the bank wire?

I think it was completed in 2-3 days.
The problem was that they cancel my initial withdrawal request (which had low fees because it was SEPA - something like 0.15$) and they charge me 25 eur for that final withdrawal.

That is really strange, i created my account at bitstamp also 4 ago as you did and went thru their verification process as everyone else (probably). Since then I haven't had any problem. From time to time I log in and get i reminder that my password is getting old and needs to be change. That's it.

Thanks for pointing this problem out. I you dont mind can I forward this thread to their support, wondering what may say about that? Bitstamp in my prime entrance to crypto world and want to clear that "issue" before I make another deposit.

If this has happened to you, who can say it won't happen to me or to someone else, right?

I am just letting you know guys that my support ticket sent to bitstamp support on 10th May still hasn't been answered. I that ticket among others i pointed out this thread so they would surely know what is the issue. But as said my wonderings stay unanswered.

freedomno1

legendary

Activity: 1834

Merit: 1094

Learning the troll avoidance button :)

Quote from: Supercrypt on May 07, 2017, 10:41:22 AM

Quote from: PokerFace3 on May 07, 2017, 06:53:24 AM

I guess it is time for this community to stand up to force all bitcoin related services to maintain their reputation here otherwise this community should suggest not to use those services.

You are coming up with some amazing idea, I guess this forum will work on these very soon. I do foresee that your idea may get popular like how Mitchell's Overview of Bitcointalk Signature-Ad Campaigns is already doing here.

On the other hand, we cannot expect big companies to keep on responding here in this forum and that is the reason they will be having customer support within their service itself. Still, to make this forum more effective, I guess there will be nothing wrong for those services to hire some executives just for providing support through this forum too.

On that idea of a reporting system it would be popular but the way I see it being implemented would be more like a Red Flag Deals style system where consumers create reports on the services from major carriers and report their experiences dealing with them. Just with dedicated threads we sort of do that already in some threads but on the whole it is an interesting idea.

gluedog

sr. member

Activity: 532

Merit: 250

Quote from: superiorus on May 10, 2017, 02:29:26 AM

Quote

This is why I can't wait for decentralized exchanges where none of these things will be an issue.

Well ... I don't think we will have something like that soon

The trend is that all transactions be controlled as much as possible (unfortunately).

It will happen sooner than you think

superiorus

legendary

Activity: 1358

Merit: 1000

Bitcoiner since start, and continue to love it!

Quote

This is why I can't wait for decentralized exchanges where none of these things will be an issue.

Well ... I don't think we will have something like that soon

The trend is that all transactions be controlled as much as possible (unfortunately).

gluedog

sr. member

Activity: 532

Merit: 250

Quote from: superiorus on April 11, 2017, 02:39:28 AM

Bitstamp.net has decided to close my 4 years old account 100% verified (they have my national ID, driving license, proof of address, bank statement, credit card statement, etc).
I made xxxxx$ transactions in the past without any problem (buy, sell, deposit, withdraw, exchange bitcoin).
A week ago I made a exchange btc to eur (344.59 euro) and requested a withdrawal.
After 7 days they sent me this:

Quote

Dear XXX XXX,

After careful consideration, Bitstamp decided to terminate Your access to Your Account in accordance with our Terms of Use. Your account will be terminated from the date of this notice having been received by you. This notice shall be treated as having been served upon completion of the transmission of this email.

The decision to terminate your Account has been reached following a close examination of your recent account activity and information which you have provided. It is our view that any continuation of our relationship would not be appropriate at this time due to internal policies.

Your account balance will be returned to the bank account specified in your last withdrawal from Bitstamp, costs withheld.

No reason, no explanation, nothing ...
They sent me 319.59 eur to my attached bank account.
They take 25 euro fee ... for a SEPA transfer which normally costs 0.15 euro cents.

Conclusion: Bitstamp sucks!

Well. At least you got your money.

Other people got their accounts locked and their money never returned from other exchanges.

This is why I can't wait for decentralized exchanges where none of these things will be an issue.

Go go go Lightning network

superiorus

legendary

Activity: 1358

Merit: 1000

Bitcoiner since start, and continue to love it!

Quote from: maiolo on May 09, 2017, 04:38:11 AM

I suppose so, as I can't remember exactly what the exchange was at that time. But well you know, at least I have my money back :-)

Is exactly what I said at that time

What do you use now?

Ah .. by the way: Coinbase also closed my account because they are too stupid to understand that I don't have a business ID (because I'm an individual, I don't own a business). They allow me to create a new personal account anyway.

maiolo

newbie

Activity: 6

Merit: 0

I suppose so, as I can't remember exactly what the exchange was at that time. But well you know, at least I have my money back :-)

superiorus

legendary

Activity: 1358

Merit: 1000

Bitcoiner since start, and continue to love it!

Quote from: maiolo on May 08, 2017, 01:04:28 PM

they transferred back the money today (8th may) with the BTC/EUR exchange of the 20th (as far as I can remember) so I didn't llose anything, but I didn't make the profit of nearly 30% either. At least I'm back to square 1

They charge you that final 25 eur withdrawal fee?
When I asked why they take 25 eur for a SEPA transaction they reply and said: "In accordance with our Fee Schedule (https://www.bitstamp.net/fee_schedule/) SEPA Transfer returns are charged with a fee of 25€."

maiolo

newbie

Activity: 6

Merit: 0

they transferred back the money today (8th may) with the BTC/EUR exchange of the 20th (as far as I can remember) so I didn't llose anything, but I didn't make the profit of nearly 30% either. At least I'm back to square 1

alyssa85

legendary

Activity: 1652

Merit: 1088

CryptoTalk.Org - Get Paid for every Post!

Quote from: Hazir on May 05, 2017, 03:59:11 PM

Bitstamp is known for tight security (if you can call that closing people's accounts). About 2 years ago they went on a rampage and terminated all unverified account.

More info here: https://www.bitstamp.net/article/final-notice-to-unverified-account-holders/

So it seems they introduced next level of this strategy. This time they will close accounts for selected users who are not 100% flawless according to their system.
It is probably due to some new AML or other KYC policy.

They're in Slovenia, and the Slovenian banks all needed bailouts back in 2011, and then again in 2013. So I expect this is down to some tightening of bank criteria.

P.S. I found the following very interesting article from 2016:

http://www.intellinews.com/ecb-threatens-legal-action-after-raid-on-slovenian-central-bank-101451/

Quote

According to a July 6 statement from the Slovenian police, there are suspicions concerning an assessment of one of the banks rescued by the state in 2013, which meant that that bank could gain financial benefits and scrap its obligations towards holders of subordinated bonds and subordinated debt worth €257mn, due to decisions taken by "official persons".

As part of the banks' overhaul a total of around €600mn of subordinated bonds were scrapped at five banks. The Slovenian Association of Small Shareholders responded by filing several court cases against the central bank and local banks, claiming the subordinated bonds and shareholders' capital in rescued banks should not have been erased.

The Slovenian central bank had repeatedly rejected allegations that it mishandled data used when putting together a rescue package for Slovenia's banks, Reuters reported.

The whole Slovenian banking system is in trouble when it's Central Bank gets raided by the European Central Bank.

Supercrypt

legendary

Activity: 1554

Merit: 1054

Quote from: PokerFace3 on May 07, 2017, 06:53:24 AM

I guess it is time for this community to stand up to force all bitcoin related services to maintain their reputation here otherwise this community should suggest not to use those services.

You are coming up with some amazing idea, I guess this forum will work on these very soon. I do foresee that your idea may get popular like how Mitchell's Overview of Bitcointalk Signature-Ad Campaigns is already doing here.

On the other hand, we cannot expect big companies to keep on responding here in this forum and that is the reason they will be having customer support within their service itself. Still, to make this forum more effective, I guess there will be nothing wrong for those services to hire some executives just for providing support through this forum too.

findingthemoon

full member

Activity: 252

Merit: 123

That's unfortunate to hear, bitstamp has always been one of the few exchanges I trust. The good thing is they gave you your money back, however taking a fee for it is wrong on their part, that is where you have a legitimate complaint.

maiolo

newbie

Activity: 6

Merit: 0

@crazyjack
yes please I would be glad if you do so. I mean I'm really desperate, that's a lot of money of mine that they have and I really hope they give it back to me, like they told :-/

PokerFace3

hero member

Activity: 700

Merit: 500

It seems this is not first time that bitstamp is stealing money from traders, refer here : https://bitcointalksearch.org/topic/angry-threat-from-bitstamp-put-myself-in-danger-or-theyll-steel-my-money-825890 based on this incident Vod has give negative trust to bitstamp's owner/admin by 2014 October itself but we are all still trusting this services but admin was last active some years back.

I guess it is time for this community to stand up to force all bitcoin related services to maintain their reputation here otherwise this community should suggest not to use those services.

crazyjack

legendary

Activity: 1315

Merit: 1002

Quote from: superiorus on May 07, 2017, 03:26:00 AM

Quote from: maiolo on May 06, 2017, 11:50:25 AM

I registered an account on kraken a couple of days ago - I'm going to try that out. But which other possibility does one have to get the his own bitcoins back to cash?

EDIT:
@superiorus
how long did you have to wait for the bank wire?

I think it was completed in 2-3 days.
The problem was that they cancel my initial withdrawal request (which had low fees because it was SEPA - something like 0.15$) and they charge me 25 eur for that final withdrawal.

That is really strange, i created my account at bitstamp also 4 ago as you did and went thru their verification process as everyone else (probably). Since then I haven't had any problem. From time to time I log in and get i reminder that my password is getting old and needs to be change. That's it.

Thanks for pointing this problem out. I you dont mind can I forward this thread to their support, wondering what may say about that? Bitstamp in my prime entrance to crypto world and want to clear that "issue" before I make another deposit.

If this has happened to you, who can say it won't happen to me or to someone else, right?

superiorus

legendary

Activity: 1358

Merit: 1000

Bitcoiner since start, and continue to love it!

Quote from: maiolo on May 06, 2017, 11:50:25 AM

I registered an account on kraken a couple of days ago - I'm going to try that out. But which other possibility does one have to get the his own bitcoins back to cash?

EDIT:
@superiorus
how long did you have to wait for the bank wire?

I think it was completed in 2-3 days.
The problem was that they cancel my initial withdrawal request (which had low fees because it was SEPA - something like 0.15$) and they charge me 25 eur for that final withdrawal.

maiolo

newbie

Activity: 6

Merit: 0

I registered an account on kraken a couple of days ago - I'm going to try that out. But which other possibility does one have to get the his own bitcoins back to cash?

EDIT:
@superiorus
how long did you have to wait for the bank wire?

Topic: ► Bitstamp.net sucks ◄ ► They closed my account without any reason ◄ (Read 2978 times)