Topic: Bitstarz Casino - Confusing review's - What's the final outcome? (Read 372 times)

So, had a horrendous experience with Bitstarz. Wish I had done some simple searching before depositing but you live and learn

Deposited 2 ETH and lost. Deposited another 1 ETH and noticed (after already spinning some slots several times) that a bonus had automatically been applied

As the wagering requirement had already started, i moved on and didn't think to forfeit the bonus (although i am not sure whether i would have been able to at that point)

I intentionally rejected the bonus offers on the first deposit as i am aware of wagering requirements etc and was happy to use raw cash

Spun up a grand prize on Buffalo Grand and found my balance up around 22 ETH. Needless to say, i was pretty happy with that!

Remembered that the Bonus had been applied previously and upon checking the wagering requirements, saw that I had approximately 70% left to wager. Continued playing while working down this wager.

Got very luck on several slots and saw my balance now increase from 22ETH to around 26ETH. At this point, wagering requirement had been met.

Wanted to withdraw a portion of winnings so as not to burn my balance and, as i had signed up that day, thought i would start by testing 1 ETH withdrawal.

Immediately got flagged and asked for additional verification. I have played countless online crypto casinos and have never been asked for verification for withdrawals back to my wallet. I instantly felt nervous as i probably rightly assumed that the reason for this verification request was due to my now substantial balance.

The process that followed in each subsequent email and correspondence was :

1. Request for ID, Photo of me with ID, Proof of address

2. Proof of address was not accepted, sent internet bill

3. Internet bill was not accepted, sent cable TV bill

4. Was asked to walk to a street sign and take a photo of me next to it.

While waiting for this super unusual verification process, i continued playing and eventually got my balance to around 38ETH

So, this was over approximately a 16 hour period. Admittedly, I am getting more and more nervous at this stage as the unusual verification requests keep coming. It is at this point, i looked online and saw a history of issues with this casino paying out big balances.

After this strange back and forth for verification i finally received an email from them stating that all wins had been forfeited due to me not complying with the terms of the bonus. They then pointed me in the direction of the sentence covering this buried in their TOS.

A couple things, i did not accept the bonus in the first place and was intentionally avoiding taking part in the bonus. When i realised they had attached a 50% bonus to this deposit, i looked in the bonus section of their site where it shows only the wagered amount required, bonus amount etc but there is no mention of maximum bet requirements. In fact, upon closer inspection, the only way you would know about the ridiculous maximum bet requirement is by reading through the TOS.

I find this super shady and can only imagine how many people have been stung the same way.

Anyway, attached is the final email from them explaining that they have returned my 1ETH deposit and the rest of my balance (approx 37 eth) has been forfeited.

This is after customer service team made me jump through a multitude of hoops for verifying when they likely knew all along that they were going to screw me.

I understand TOS. I also understand shady practices.

I would advice strongly agains using this casino.

https://i.imgur.com/sTrK7tO.jpg

Can someone clarify this for me as I've always found this extremely confusing:

Bitstarz claims their slot machine games are provably fair. However they are using closed sourced licensed software products that they themselves did not create. All they claim to do is generate a random number that can influence the final outcome of the event based on predetermined conditions. But to my understanding, what prevents Bitstarz from changing those predetermined conditions whenever they feel like it? How could anyone possibly be the wiser?

The question is not whether Bitstarz does this or not, the question is whether or not it's mathematically impossible for them to cheat or not.

If what I'm asserting up there is correct, wouldn't it be fraudulent to some degree to to call these slot games provably fair?

Please correct me if I'm wrong, I'd prefer to be wrong and I'd happily apologize. Thank you.

Good point there. But users do have an option to pick where to play especially there are many gambling sites that don't have KYC.
Having 25 straight loses is quite rare for me like I won't continue if I receive that kind of rolls.

Bitstars is still having some scam allegations after many bad reviews hmm.

Yeah so why KYC people that deposit bitcoins and play live real human casino? Bitcoin users 90% are anonymouse and they don't feel as providing their ID or some sort of identity and also asking for KYC after withdrawing is straight up rip off.

I don't like the logic your using at the start of the post - it gives it a very sour taste. Using game history isn't really proof of anything, bitstarz does appear to be provably fair, and whilst I haven't talked about their deposits/withdraws yet, that side of them seems to be fine. Losing a lot at any casino, whether it's bitstarz, bitsler, primedice, or even vegas casinos doesn't mean the casino is rigged, you could just be having shit luck.

I don't like their harsh stance on confiscating deposits, but if they've stated it in their terms and everything - they are free to do so if a user's KYC is fake, or inaccurate, but they can't go out of there way to make sure KYC is faked, that's the corrupt part.

They are different points of view, although I think that the problem should be solved already, without problems, I believe that gambling and gambling sites that request documents should not be so rigorous, as long as there are many competing sites that do not require such documentation, such Once this subtracts some reputation for the site, but somehow the users here accept its rules.

Agreed. Since I played here, there has never been issued and even they pay a good amount for my winning as well but may be it is still low numbers or something that they can afford as well. Anyway, before the issue I already stop playing there but I followed their thread and suddenly issues is coming from all over this places

For OP I think 25 rolls does not really big deal anyway unless you are betting this very huge bet. But to think that 25 bet of losing straight is this something really strange

Hi upgate,

I'm also very happy to post the play history of the player (as long as he agrees as well) so we can discuss the result up in the open. Just because you don't win anything
in 25 spins doesn't mean the casino is a scam

Hi there,

Again, I'm not disagreeing with you here. I think that the confiscation of deposits is a bit questionable as well, but ultimately the decision is not up to me as you can imagine. I don't think we disagree here. As for the Curacao license. The reason for us having it is that the other licenses (MGA, UKGC, etc) are not very crypto friendly. If they were as progressive with crypto as Curacao, we'd go for that license.

Other casinos doing the same confirms the online casino fraud scheme!


If it is a problem for you to enforce applicable AML and KYC laws, then the laws demand to stop running an online casino!


You scamming customers with denying to withdraw legitimate won BTC is not my opinion, but publicly stated and applicable laws say it!

If this victim BITSTARZ IS A SCAM - DO NOT DEPOSIT A DIME - FAKE LICENSE CASINO would give Game Protect the order you would see that it is not an opinion but reality!

But it looks like he is misled by the brain wash nonsense shit posted on bitcointalk.org!

Acerkidd, I don't understand why would you and your friend experiment with a website that has confusing reviews? I am not calling Bitstarz a scam, they've never scammed me or anyone I know. However, it seems only logical to me to use websites that have positive trust, not no trust or even red flags. And Bitstarz is accused of behaving unethically with customers since 2016, as you can see in the trust summary here: https://bitcointalk.org/index.php?action=trust;u=307265. Why not minimize the risks and only choose the casinos you know you can trust? Here's a link to a useful list of casinos and trustworthiness, by the way: https://bitcointalksearch.org/topic/trust-flag-of-casinodice-sites-owners-5154971.

This is not quality reason to tag the site a scam, if there was little high winnings, you know that it's not so easy to get a high winnings and it comes down to good luck and good timing. Maybe you and your friends should start taking higher for higher winnings

As you've said, confiscating the winnings is the right way to do here. He should get his original money and not confiscate it all. If he has questionable KYC docs, why did your company even accepted him as a player on your site? And yes I do agree with RHavar, having Curacao license? We all know that it is a substandard license. And you want to be very strict with your clients???   I hope this guy will get his money back, else, this gambling site will have greedy, cheating points from me.

All I want is my Original Deposit and these people who also got scammed to get their $ back, I also don't think y'all made a decision within 12 hours asking Askgamblers and Platform provider to take's someone deposits just like that, it's a pure stealing. and it's now Affecting the Casino since all these threads & accusations are visible now on the Google search.

Hi there,

I don't know of any casino out there who's identifying all the players prior to play, but if you have an example of one that does that for the players I promise to take a
look. The problem I see is that it takes time to verify an account, and I would rather see a more efficient way for verifying players prior to start playing that didn't
require manual work from the payments and verification team.

I believe Sweden has some form of online verification procedure which is sort of an electric signature called BankID. This would allow people to get KYC'd in like 20 seconds
and it would be great to have something similar for all players.

I think it's quite strong to be so generous with scam accusations considering your own trust rating, but you're of course entitled to your own opinion just as anyone else

Hi there,

So, I think confiscating the winnings is the right way to do, but confiscating the deposit is questionable as far as I'm concerned. I believe the management checked with AskGamblers, Anti-Fraud team for our platform provider, and curacao for advice and they all agreed that they had the mandate to confiscate the full amount. My personal opinion would be more in line of paying back the deposit to the player and permanently ban him from playing. Then again, I'm not the head honcho, hence I can only give my opinion and recommendation, but it's up to the management to decide what they ultimately will do.

But I'm on the same line as you here.

Hi there,

I'm not trying to Blackmail you by any means. I'm simply telling the story the way it happened. Now, threatening me personally I don't think is a very productive way to go forward. This, as I'm not the one making the decisions to take your money, neither am I getting some kind of share of it. So it's not like I'm benefitting from this whole thing. My job is to give the casino side of the story here, which I'm trying to do.

@ Bitstarz scam

If the identity of the depositor is important for you, then you need to check prior to letting him deposit and play.

If you did not care while he deposited and won, it is also irrelevant when he withdraws!

But as we all know, it is your scam tactic. And your scam tactic is profitable, because most of your victims are too stupid to enforce the money owed!

Ok. Let's say this happened, why do you think it's reasonable to keep the dude's money?

Sure, by all means, you should ban him (and probably his mom for good measure) from using your services in the future. But just pocketing his money is outrageously unethical. And please don't act like it's a legal requirement, as you guys appear to operate under a curacao license, which is the same (rubber-stamp) process I went through several years ago back when I used to run a casino -- so I know for a fact there's no legal requirement to pocket people's funds in situations like this (just one to deny service).

It is classified as scam, and It's about to get more personal now if you trying to blackmail me or anything because I'll find your IP address thru the skype call we had and It'll get personal so let's keep it this way better because YOU clearly don't know who I am and what I'm capable of. I'm just here to warn people not to gamble on your scam website, you should never KYC anyone Using BTC/bitcoin as payment method whatsoever You kept my deposit of 1.4 BTC and the winnings and held it for 4 days just to tell me my deposits & winnings are confiscated, It's a poor reason and everyone here agrees.