Bitstarz Need help getting my deposit back/credited

dunfida

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Quote from: Silberman on January 06, 2022, 11:18:16 AM

Quote from: robelneo on January 02, 2022, 04:32:53 PM

Quote from: crzy on January 02, 2022, 04:13:15 PM

If OP do this correctly with the same address, I think the money should still there and if the minimum deposit is the issue here, maybe OP can add amount to his deposit and that site can easily adjust the balance on his wallet once ok, OP just need to communicate properly with that site and maybe, they can still solve this problem. This is another reminder to read ToS always and don’t deposit easily, you should always do some research first.

A rule is a rule if you deposit that is less than the amount required it will not be credited and the money is eventually lost in favor of the casino, that is what is we see or being reminded to us by the casino whenever we made a withdrawal I don't see doing this will solve the issue, well he can try but I doubt, with Bitstarz reputation, they will just blame OP for not minding what he's doing.

Exactly, we are free not to like a rule in the TOS of the casino, but when you create an account at any casino you are agreeing that you have read their TOS and that you will follow it, so it is obvious that if you do not follow that rule then the casino is simply going to enforce it and think of that small deposit as being forfeited on their favor, now some casinos may be cooperative and try to give you that deposit back while others will simply take a look at their TOS, see that you are wrong, point it this fact and will consider the issue to be over.

People do always have that habit on checking out or ticking that check box whenever they do make out some account on a gambling site and even myself is having that kind of behavior.

Once you have done it then it do automatically means that you are really that agreeing with their terms and they do have the full rights on banning/excluding/blocking on users account.

You dont have the right to whine if you are the ones who do violate their TOS but if theres something which you could explain off or valid argument then you could really able to do so.

Silberman

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Quote from: robelneo on January 02, 2022, 04:32:53 PM

Quote from: crzy on January 02, 2022, 04:13:15 PM

If OP do this correctly with the same address, I think the money should still there and if the minimum deposit is the issue here, maybe OP can add amount to his deposit and that site can easily adjust the balance on his wallet once ok, OP just need to communicate properly with that site and maybe, they can still solve this problem. This is another reminder to read ToS always and don’t deposit easily, you should always do some research first.

A rule is a rule if you deposit that is less than the amount required it will not be credited and the money is eventually lost in favor of the casino, that is what is we see or being reminded to us by the casino whenever we made a withdrawal I don't see doing this will solve the issue, well he can try but I doubt, with Bitstarz reputation, they will just blame OP for not minding what he's doing.

Exactly, we are free not to like a rule in the TOS of the casino, but when you create an account at any casino you are agreeing that you have read their TOS and that you will follow it, so it is obvious that if you do not follow that rule then the casino is simply going to enforce it and think of that small deposit as being forfeited on their favor, now some casinos may be cooperative and try to give you that deposit back while others will simply take a look at their TOS, see that you are wrong, point it this fact and will consider the issue to be over.

robelneo

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Quote from: crzy on January 02, 2022, 04:13:15 PM

If OP do this correctly with the same address, I think the money should still there and if the minimum deposit is the issue here, maybe OP can add amount to his deposit and that site can easily adjust the balance on his wallet once ok, OP just need to communicate properly with that site and maybe, they can still solve this problem. This is another reminder to read ToS always and don’t deposit easily, you should always do some research first.

A rule is a rule if you deposit that is less than the amount required it will not be credited and the money is eventually lost in favor of the casino, that is what is we see or being reminded to us by the casino whenever we made a withdrawal I don't see doing this will solve the issue, well he can try but I doubt, with Bitstarz reputation, they will just blame OP for not minding what he's doing.

crzy

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Activity: 2128

Merit: 180

Quote from: Silberman on January 02, 2022, 04:01:58 PM

Quote from: fortunecrypto on December 29, 2021, 10:35:12 PM

Quote from: barbara44 on December 27, 2021, 02:48:04 PM

There are 2 points we need to understand here and no I am not taking any sides, I am just saying facts.

1- The website has defined a minimum deposit amount and the player should be mindful of how much they should deposit and what's the minimum. There's no way this falls under scam accusation because even reputed sites like sportsbet.io have minimum deposit amounts.

2- While there is a minimum the casino must also understand that any player who deposits below the minimum is not trying to abuse the casino and has simply made a mistake and should credit it to the balance for the player manually.

I always encounter a notification or a reminder about the minimum deposit whenever I am about to make a deposit and the majority of casinos are implementing that reminder I don't know how OP did not notice this or simply ignore this reminder, a rule is a rule but if he is a player with good standing the casino can grant the request to be credited, but this is for casino with a good reputation, Bitstarz happens to have bad feedbacks.

Since the OP is a newbie it seems very possible they are not very familiar to how casinos operate or how to check for their reputation, after all even doing something like that in a casino that has a good reputation could still guarantee a lot of headache even if they wanted to cooperate and give his deposit back, but since we are talking about a casino with some negative feedback then this is even more difficult, so it is very unlikely the OP will see that money again.

If OP do this correctly with the same address, I think the money should still there and if the minimum deposit is the issue here, maybe OP can add amount to his deposit and that site can easily adjust the balance on his wallet once ok, OP just need to communicate properly with that site and maybe, they can still solve this problem. This is another reminder to read ToS always and don’t deposit easily, you should always do some research first.

Silberman

legendary

Activity: 2534

Merit: 1338

Quote from: fortunecrypto on December 29, 2021, 10:35:12 PM

Quote from: barbara44 on December 27, 2021, 02:48:04 PM

There are 2 points we need to understand here and no I am not taking any sides, I am just saying facts.

1- The website has defined a minimum deposit amount and the player should be mindful of how much they should deposit and what's the minimum. There's no way this falls under scam accusation because even reputed sites like sportsbet.io have minimum deposit amounts.

2- While there is a minimum the casino must also understand that any player who deposits below the minimum is not trying to abuse the casino and has simply made a mistake and should credit it to the balance for the player manually.

I always encounter a notification or a reminder about the minimum deposit whenever I am about to make a deposit and the majority of casinos are implementing that reminder I don't know how OP did not notice this or simply ignore this reminder, a rule is a rule but if he is a player with good standing the casino can grant the request to be credited, but this is for casino with a good reputation, Bitstarz happens to have bad feedbacks.

Since the OP is a newbie it seems very possible they are not very familiar to how casinos operate or how to check for their reputation, after all even doing something like that in a casino that has a good reputation could still guarantee a lot of headache even if they wanted to cooperate and give his deposit back, but since we are talking about a casino with some negative feedback then this is even more difficult, so it is very unlikely the OP will see that money again.

fortunecrypto

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Activity: 2450

Merit: 1047

Quote from: barbara44 on December 27, 2021, 02:48:04 PM

There are 2 points we need to understand here and no I am not taking any sides, I am just saying facts.

1- The website has defined a minimum deposit amount and the player should be mindful of how much they should deposit and what's the minimum. There's no way this falls under scam accusation because even reputed sites like sportsbet.io have minimum deposit amounts.

2- While there is a minimum the casino must also understand that any player who deposits below the minimum is not trying to abuse the casino and has simply made a mistake and should credit it to the balance for the player manually.

I always encounter a notification or a reminder about the minimum deposit whenever I am about to make a deposit and the majority of casinos are implementing that reminder I don't know how OP did not notice this or simply ignore this reminder, a rule is a rule but if he is a player with good standing the casino can grant the request to be credited, but this is for casino with a good reputation, Bitstarz happens to have bad feedbacks.

Silberman

legendary

Activity: 2534

Merit: 1338

Quote from: Fatunad on December 26, 2021, 06:56:54 PM

Quote from: Silberman on December 26, 2021, 01:58:56 PM

Quote from: passwordnow on December 23, 2021, 08:51:22 AM

@OP despite the transaction having been successfully reflected and confirmed by many blocks. But you've probably read the feedback of most people about that casino.
You must have the idea now on what has happened and it's better to just accept the fact that you've made a mistake on choosing that casino to deposit.

Sometimes that is the only thing that is left to do, there are some casinos that despite having a policy of a minimum deposit they are still willing to cooperate with the player and then just warn them that if this happens again then they will keep the deposit and then recommend the customer to read their TOS, doing something like that shows that the casino really cares about their customers and it is willing to let somethings go in order to keep the client, unfortunately this does not seem to be the case with this casino in particular.

Lucky you if they would consider on making such step considering that its your own fault then they dont have any obligation on giving it back since its your fault but showing off some ethical ways on dealing with players
then they might really be reconsidering it out but this one tends not to care at all or doesnt really paying up such attention and also making out some research isnt really that time consuming or does
need for you to exert lots of effort.A simple and few clicks away wont really hurt you honestly.

Do not get me wrong, I understand that the OP is the one in the wrong here as the rules of the casino seem to be very clear about this, however at the same time we need to think about this from a business perspective, whatever money they keep is going to be very low and it is obvious that if someone lost their money that way then from that moment on they will avoid that casino, so what will bring more profits over the long term? To keep the deposit or to give it back and keep the client? And I think it is obvious the latter will give more profits to the casino.

fullhdpixel

hero member

Activity: 2828

Merit: 611

It's baffling to me why people are playing on these casinos when they are not sure of the legitimacy and trustworthiness. There are 10s of decent casinos & sportsbooks I can recommend right away but is there a reason why people are falling to scams?

Just take a look at their profile page and you will have an idea what kind of business they are in - https://bitcointalksearch.org/user/bitstarsnet-307265

At least the loss wasn't too big but a loss is a loss and it's a shame they are scamming for 0.01 ETH!

barbara44

hero member

Activity: 2534

Merit: 605

Quote from: pinggoki on December 26, 2021, 09:18:27 PM

Has this been solved already? Seems to me that it's taking a long time for Bitstarz to solve the issue and to OP, I think that you should've contacted their support and have you made a thread in the Scam Accusations board? Because that can help you get their attention if not posting in their Gambling thread.

There are 2 points we need to understand here and no I am not taking any sides, I am just saying facts.

1- The website has defined a minimum deposit amount and the player should be mindful of how much they should deposit and what's the minimum. There's no way this falls under scam accusation because even reputed sites like sportsbet.io have minimum deposit amounts.

2- While there is a minimum the casino must also understand that any player who deposits below the minimum is not trying to abuse the casino and has simply made a mistake and should credit it to the balance for the player manually.

passwordnow

hero member

Activity: 3108

Merit: 577

Leading Crypto Sports Betting & Casino Platform

Quote from: pinggoki on December 26, 2021, 09:18:27 PM

Has this been solved already? Seems to me that it's taking a long time for Bitstarz to solve the issue and to OP, I think that you should've contacted their support and have you made a thread in the Scam Accusations board? Because that can help you get their attention if not posting in their Gambling thread.

He was online two days ago and his last post was on December 19 which was telling everyone that he's taking it as a lost already. I guess it's already solved on his own note.
And just as he's telling, this thread should be good to be closed already as he had already accepted the lost that he had made on this casino.

ethereumhunter

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Activity: 2912

Merit: 541

Leading Crypto Sports Betting & Casino Platform

Quote from: pinggoki on December 26, 2021, 09:18:27 PM

Has this been solved already? Seems to me that it's taking a long time for Bitstarz to solve the issue and to OP, I think that you should've contacted their support and have you made a thread in the Scam Accusations board? Because that can help you get their attention if not posting in their Gambling thread.

@OP is not coming back here and explaining the current situation for his case, so I think he forgot about this or is desperate to wait for his refund money from Bitstarz. But I do not think Bitstarz will solve the issue but we do not know as we do not follow what @OP did. Who knows, Bitstarz will refund the money. But we already got a suggestion from other members to double check the minimum deposit to avoid the same case as @OP had. It is a lesson for us always to ensure everything before we click the Send button.

pinggoki

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Activity: 1666

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Has this been solved already? Seems to me that it's taking a long time for Bitstarz to solve the issue and to OP, I think that you should've contacted their support and have you made a thread in the Scam Accusations board? Because that can help you get their attention if not posting in their Gambling thread.

Fatunad

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Activity: 2226

Merit: 347

Quote from: Silberman on December 26, 2021, 01:58:56 PM

Quote from: passwordnow on December 23, 2021, 08:51:22 AM

@OP despite the transaction having been successfully reflected and confirmed by many blocks. But you've probably read the feedback of most people about that casino.
You must have the idea now on what has happened and it's better to just accept the fact that you've made a mistake on choosing that casino to deposit.

Sometimes that is the only thing that is left to do, there are some casinos that despite having a policy of a minimum deposit they are still willing to cooperate with the player and then just warn them that if this happens again then they will keep the deposit and then recommend the customer to read their TOS, doing something like that shows that the casino really cares about their customers and it is willing to let somethings go in order to keep the client, unfortunately this does not seem to be the case with this casino in particular.

Lucky you if they would consider on making such step considering that its your own fault then they dont have any obligation on giving it back since its your fault but showing off some ethical ways on dealing with players
then they might really be reconsidering it out but this one tends not to care at all or doesnt really paying up such attention and also making out some research isnt really that time consuming or does
need for you to exert lots of effort.A simple and few clicks away wont really hurt you honestly.

Silberman

legendary

Activity: 2534

Merit: 1338

Quote from: passwordnow on December 23, 2021, 08:51:22 AM

@OP despite the transaction having been successfully reflected and confirmed by many blocks. But you've probably read the feedback of most people about that casino.
You must have the idea now on what has happened and it's better to just accept the fact that you've made a mistake on choosing that casino to deposit.

Sometimes that is the only thing that is left to do, there are some casinos that despite having a policy of a minimum deposit they are still willing to cooperate with the player and then just warn them that if this happens again then they will keep the deposit and then recommend the customer to read their TOS, doing something like that shows that the casino really cares about their customers and it is willing to let somethings go in order to keep the client, unfortunately this does not seem to be the case with this casino in particular.

semobo

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Activity: 1498

Merit: 146

Quote from: timerland on December 23, 2021, 04:19:33 PM

Quote from: Strongkored on December 22, 2021, 04:02:36 AM

Quote from: perla on December 22, 2021, 03:20:00 AM

I am not expert in regards with transactions but I think they have some kind of minimum deposit and also with withdrawal. Before, I experienced this on 1xbit since they have minimum deposit before but the contact said I just need to fulfill the remaining of the minimum deposit to reflect it on my balance.

It really depends on the rules of each Casino, unfortunately this is the fault of the player and the Casino cannot be blamed, it is in the Bitstarz FAQ.

So OP has lost the money, it will never credited.
That's why it's important to read the FAQ at the Casino, especially if it's the first time playing and making a deposit otherwise something like this will happen.

Yeah, imho OP should have been more careful.

It's not the casino's fault that they have listed the minimum deposit amount clearly and OP chose to ignore it actively.

But at the same time, perhaps some negotiations with the casino support could get your balance credited? It's just that moving around small amounts of ETH is probably just not feasible for them financially.

No matter how much fund we send to an address it will be credited to the address where we sent it but as per the terms they won't accept any deposits which is lower than the minimum acceptable limit so yes its OP's mistake and he should be careful about this in any casino if he is going to try a new one. Anyway the above links proves that they are already having accusations against them so OP actually lost less than how much he supposed to do if he followed the ToS.

BitcoinAccepted

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Quote from: Lanatsa on December 23, 2021, 02:10:58 PM

These are only few threads about this scam site.

https://bitcointalksearch.org/topic/warning-scam-casino-bitstarzcom-5266516
https://bitcointalksearch.org/topic/bitstarz-is-a-scam-do-not-deposit-a-dime-40000-stolen-5184266
https://bitcointalksearch.org/topic/scam-bitstarz-350-dollars-5187887
https://bitcointalksearch.org/topic/bitstarz-is-a-scam-do-not-deposit-a-dime-fake-license-casino-5184263

Thing here is that someone should really have at least some time on making out some research
and it doesn't really cost you an arm and leg honestly for you to saved up your ass.

I couldn’t agree more with you. Doing some background research on any site that a user, especially newbies, should be really a protocol so concerned party can practice due diligence in protecting themselves from getting scammed. Thank you for these attached links btw, I hope users here will check them out to get informed more.

timerland

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Activity: 1526

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Quote from: Strongkored on December 22, 2021, 04:02:36 AM

Quote from: perla on December 22, 2021, 03:20:00 AM

I am not expert in regards with transactions but I think they have some kind of minimum deposit and also with withdrawal. Before, I experienced this on 1xbit since they have minimum deposit before but the contact said I just need to fulfill the remaining of the minimum deposit to reflect it on my balance.

It really depends on the rules of each Casino, unfortunately this is the fault of the player and the Casino cannot be blamed, it is in the Bitstarz FAQ.

So OP has lost the money, it will never credited.
That's why it's important to read the FAQ at the Casino, especially if it's the first time playing and making a deposit otherwise something like this will happen.

Yeah, imho OP should have been more careful.

It's not the casino's fault that they have listed the minimum deposit amount clearly and OP chose to ignore it actively.

But at the same time, perhaps some negotiations with the casino support could get your balance credited? It's just that moving around small amounts of ETH is probably just not feasible for them financially.

Lanatsa

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Activity: 2968

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Quote from: BitcoinAccepted on December 23, 2021, 09:27:19 AM

Quote from: Lanatsa on December 22, 2021, 05:52:28 PM

If they had done some research first then they might have able to avoid on being scammed or facing up some headaches due to those kind of issues and its true that Bitstarz does have lots of issues back in the past on where a simple research would really able to tell you this and if you have able to read up then its just common sense that you would really avoid it and find another one which is more reputable and been trusted into this market.

That being said, it is vital then to spread the information regarding the operations of Bitstarz, such as this. I am thinking that there could be more people who have fallen for this, other than OP, and those who are planning to transact with this casino must be warned and informed. Research could indeed help, but sometimes people doesn’t pay much attention unless it is clearly obvious, like right in front of their faces.

These are only few threads about this scam site.

https://bitcointalksearch.org/topic/warning-scam-casino-bitstarzcom-5266516
https://bitcointalksearch.org/topic/bitstarz-is-a-scam-do-not-deposit-a-dime-40000-stolen-5184266
https://bitcointalksearch.org/topic/scam-bitstarz-350-dollars-5187887
https://bitcointalksearch.org/topic/bitstarz-is-a-scam-do-not-deposit-a-dime-fake-license-casino-5184263

Thing here is that someone should really have at least some time on making out some research
and it doesn't really cost you an arm and leg honestly for you to saved up your ass.

Oshosondy

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Activity: 1624

Merit: 1200

Gamble responsibly

Quote from: ralle14 on December 22, 2021, 01:15:37 AM

It's possible for sites to have the same minimum deposit and withdrawal but then again there are a lot of sites that also allow smaller deposits.

Before using a centralized site that is using crypto for payment, it is very good to read their terms and conditions, most especially the minimum deposit and withdrawal and others. This has been a means custodial crypto sites are scamming the people with low amount. There would have been a lot of people that are scammed this way. Not only this gambling sites, also there are other terms and conditions provided by custodial exchanges and custodial wallets that are resulting to loss of money for people. Not you key not your coin applies to this.

BitcoinAccepted

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Activity: 2660

Merit: 1009

Quote from: Lanatsa on December 22, 2021, 05:52:28 PM

If they had done some research first then they might have able to avoid on being scammed or facing up some headaches due to those kind of issues and its true that Bitstarz does have lots of issues back in the past on where a simple research would really able to tell you this and if you have able to read up then its just common sense that you would really avoid it and find another one which is more reputable and been trusted into this market.

That being said, it is vital then to spread the information regarding the operations of Bitstarz, such as this. I am thinking that there could be more people who have fallen for this, other than OP, and those who are planning to transact with this casino must be warned and informed. Research could indeed help, but sometimes people doesn’t pay much attention unless it is clearly obvious, like right in front of their faces.

Topic: Bitstarz Need help getting my deposit back/credited (Read 456 times)