Topic: Bitstarz stealing money again and accuse people of being criminal.... (Read 453 times)

Hi there,

I think you’ve been complaining on every forum that is out there, so I’m gonna give a very thorough reply here to defend our actions once and for all.

We got this gentleman from Denmark named Poul who’s 78 years old playing with us. First of all, we don’t get much players from Denmark, let alone older gentlemen, so it was a bit odd to start with, but hey, so far it could be quite possible that he was the one playing.

What we did see however, was that he was playing on the same IP as another player (Michael), who had self-excluded from his account, which raised our suspicion a bit. Because this sometimes happens online. That a person self-exludes and can’t access the casino again, upon deciding to use someone else’s details to play online.

So we asked for a KYC and requested the documents, and there’s nothing wrong with the documents received. Then we started to look into the players chat logs with Evolution Gaming where this 78 year old Poul plays.

After seeing those chats, I decided to reach out to him and ask for a phone verification to ensure that it’s actually that person playing, because the way he was talking was not in the way of a 78 year old man.

I get a reply from the email I sent to Poul, but the email was not from Poul’s address, it was from Michael, the guy who self excluded, so here’s where it’s starting to be extra suspicious. The thing is as well, is that he’s not presenting himself as Michael in this email, but rather speaking of himself as Poul (even though it’s Michael’s address used.

I ask for a phone verification when the person is starting to get very agitated and says that he doesn’t speak a word of English (seemed to be typing fine though, right?).

So we have this guy who plays Evolution Games who’s 78 years old and uses language such as: “One more spin and I’m outta here, lol”. To me, that’s not how a 78-year-old is talking, let alone a gentleman who claims to speak no English. Which has had me absolutely convinced that it’s his son playing on behalf of his father.

If the people reading this don’t buy these arguments, that’s fine, but they both also breached the most fundamental term of online casino play as they took the welcome bonus multiple times on the same IP.

Anyone who’s played in multiple casinos before are well aware of that being a rule that is enforced and caused for closure of account.

PS: https://casinogrounds.com/forum/topic/32765-bitstarz-casino/

We saw the thread here above when you speak of the verification of YOUR ACCOUNT, post winning, not your father's account. The you ranted
in another thread you made on the same forum that it was your father's account.

Oh, and as to the License, we're under a Master License under Direx N.V, you'll find it in the footer.

Olle

I got plenty of casinos I can trust, those that have a danish license are fine and all trustworthy, the only reason I am looking for one outside our borders is bc of the danish license funny enough...but some games cant be played here like dreamcatcher or monopoly live and other live games, but I am sure ill be able to find a trustworthy site soon enough, I am in no rush though, and this time i will be doing a lot more research before trusting another casino with a dime of my money.

At this moment, we have times at our homes, so we can use the times for anything we want. But that doesn't mean we can play gambling all day long because we need to have to do something, and that will worth for us if we do that thing. Playing gambling at homes will always give another fun thing for us because we can play games while we can listen to music. We need to control our time in gambling, so that doesn't make us spend much time in gambling. I hope you can find the other gambling site which will give you another fun and excitement to you so you can enjoy the games than in the previous site.

Its always only been for the fun for me, but your right everyone does need to think about gambling even more now when it's inside our homes just a click away, makes it a lot easier to lose control over it and harder to stop since you can't just walk away so easy when its right at home in front of ya.

Bitstarz won't ruin my fun either it is just a win, after all, it was a big one but still, it's not money I've lost out of my own pocket, ofc it would have been really nice to get those 4k but it's not money I've ever had so it's easier to forget about it and move on to the next casino and keep warning people about bitstarz.

So it is okay if you made multiple deposits for playing gambling because I thought that you deposit in one big amount. That is great if you can enjoy the games and still realize that gambling is for fun because many of us cannot realize that. We can play gambling anytime if we can handle our emotion without a problem so we don't get too much tension in gambling.

In a way i reached something already, if Curaçao eGaming is saying bitstarz doesn't have a license with them that's putting bitstarz in an even worse light for players and ill be happy to share that with everyone, giving people yet another reason to stay way clear of this casino.


$200 isn't all that much in my eyes when it comes to gambling on casinos and it was made over multiple deposits not just at one go, my max single deposit was $50, i don't play with big money i only play because i enjoy playing the slots and live games for fun, i never expect to win anything
I have been playing since 1997 and it has only been fun up to this point, so one bad apple in the bunch isn't bad, ill count my self as lucky for not running into more bitstarz like casinos, in my country we are a lot more protected if we play on casinos with danish license witch i will be doing from now on, staying clear from all other casinos.

That will be the lesson for you that you will not forget. You can try to playing gambling with the other gambling site, but first, you need to check if they have reputable or not and never use big money to play gambling or to test your luck because that will give you another pain in the head. $200 is too big, I think, but that will be your choice if you still use the same amount in the other gambling site.

If you want to reach something with Curaçao eGaming, then I have to disappoint you. They will not take proper action, because they are also responsible as Master license holder. They are not interested in these kind of situations of course. There are Trust (not trusted) companies who help to set up the best construction. It is in their best interest that everything goes smooth. They are not waiting for people who complain. Even starting cases in court is not going to work. I know people who tried this, make claims against bookmakers and the courts case was extended more than 10 times, and as we speak no result after all.

No much a total of 200 or so, last deposit was 30$ i belive so didn't lose much of my own money which is good, won't be trying to email them anymore either when they don't even have a gaming license that shows a pretty clear picture that they do whatever they want.

Well in short, that's what gambling is about. Afford only what is ok to be lost. How much money did you deposit?

I know iam making a double post but this deserves a post on it own, i contacted the Curaçao eGaming and here's the response from them.

"Dear Sir/Madam,

Thank you for contacting Curaçao eGaming.

Curaçao eGaming has no connection with that site and therefore
any references made to Curaçao eGaming as one of the Master License holders
are false and misleading.

Best Regards,
Curaçao eGaming"

Well i thought i had checked the casino out, it was the top rated and trusted casino on the askgamblers website, and askgamblers did have high review on trustpilot as well, but that site is a scam site as well.


Ive been trying to get them to call me and do a video call so they can see who i am, but they ignored that, and they aren't replying to any emails.

To avoid being careless maybe it's mandatory for all gamblers to verify the gambling site before betting. This is very important so we won't be able to loss a lot of money. If we fail we should move on and don't ever ignore those circumstances that had put you into that worst situations. Learning from a bad experiences, always makes us more mature and vigilant on our future decision making.

According to the email response that they speak danish then why not talk to them yourself rather than making you speak english. Did you make them call you and speak danish so that your problem will be fixed. If still the same then you can create an accusation thread and you don't have to worry since it's their doing that making their reputation down.

Haven't you check the legitimacy of that site before you played?as you are claiming to be long time gambler since experience is the most important thing to this?

we have seen many Sites from the past that has issues and being denied by players?
i hate to say this but you are careless in this matter so expect this to happen.

Hope this will never to you again as  your gambling habit will continue without accepting this claims of yours.

The money you lost is big money if you convert it to our local currency, gamblers should rely on independent reviews and accusations if they want to pick the right gambling site to play because if you are just going to rely on one gambling review site, there's a probability that they are going to pay to have a good rating and reviews.

Not offended at all i see what you mean and i fixed my post so there's no longer two posts in a row from me.

And yeah i did learn my lesson might have been the hard way, but won't stop me from enjoying gambling just need to be more aware and lookup casinos on forums and such before making any deposits.

^ Kinda off-topic but due to the respect of yours I have a small correction with it regards your posting style. This is friendly advice and I hope you will not be offended. Multiple replies/posts in one row will result from spamming the thread. You can reply at once in all together in one reply and I think you have enough to fix it.
Back to your topic, Upon I have researched, I must say, stay away from this gambling platform and I think you will start to move on now and avoid this in the future.

Not all that much, I am only on pensions so don't have a great deal to play for, i made properly 6-7 deposits from around 20-30$ maybe, my last deposit was 30$ i belive where i won a little on some slots then i tried monopoly live where i put 3$ on 4 rolls, and got extremely lucky on first spin, wheel hit chance 10x then 4xrolls paid 1460x my bet, biggest win I've ever had, just sadly in the wrong casino, at least i did have some fun the night playing for hours before i made the withdrawal that got my account closed.

It would be a huge surprise if this casino would honor the payout, with all the proof I've sent and the offers I've made to provide more proof has gone unnoticed and ignored.

Not that i think it helps against a scam casino, but I've sent them another mail with documents showing my rent payment with address, and one from the bank with my name showing it's me paying the rent, also sent them a picture of the danish yellow pages that shows my name and only my name when you make a search on my address, and yet another offer to make a video call.... it's worth a try.

I wonder how much money you deposited on Bitstarz that ended you having a profit of 4000.
It is so sad to hear that you made a huge deposit when there are so many proof that this casino has a negative reputation.
I hope that you are going to get your money back in the end.