Topic: Bittrex Account Enhance verification - page 2. (Read 7215 times)
Hi, i got the same problem, my name on bittrex is a bit different from id and i can't withdraw or verify my account. It's been 1 month, support no replies.
Hi,
I have the same problem. When I created my bittrex account I wrote only my name and my surname but I have two names and 2 surnames in my ID card and when I tried to do the enhance verification it appeared a message that said "Name missmatch". I have sent lots and lots and lots... of tickets to the support but no one answered to me. Bittrex support is a shame, seriously. I'm desperate with them because I can't do any withdrawal or anything with my account right now. Anyone know what I have to do? I also wrote a message on his twitter but I haven't received any response yet. It's frustrating!!
I have the same problem. When I created my bittrex account I wrote only my name and my surname but I have two names and 2 surnames in my ID card and when I tried to do the enhance verification it appeared a message that said "Name missmatch". I have sent lots and lots and lots... of tickets to the support but no one answered to me. Bittrex support is a shame, seriously. I'm desperate with them because I can't do any withdrawal or anything with my account right now. Anyone know what I have to do? I also wrote a message on his twitter but I haven't received any response yet. It's frustrating!!
Same problem. I had a fake name in basic verification, and they closed withdraw at all. I was forced to upload my documents and selfie and ofc I got name mismatch. Im still waiting for their response, but nothing...
I have been struggling with the same problem for the last few WEEKS. I kept sending the documents and nothing worked. Until i found this very topic on Bitcointalk. Hell yeah, we have all answers we need on this platform 
So, for those of you who still struglle with that issue: Make sure that the quality of your selfie is very high and the document you are holding is possible to read.
So, for those of you who still struglle with that issue: Make sure that the quality of your selfie is very high and the document you are holding is possible to read.are you on their slack channel?
are you on their slack channel? 
Honestly, you'd just have to keep trying.
Maybe try getting on their slack group, i've seen people woh have had reasonable success(better than just waiting for their crappy support team to respond finally) contacting them on slack and getting issues sorted out quicker.
I'm guessing that the issue came from your passport name not matching too.
Maybe try getting on their slack group, i've seen people woh have had reasonable success(better than just waiting for their crappy support team to respond finally) contacting them on slack and getting issues sorted out quicker.
I'm guessing that the issue came from your passport name not matching too.
I just wanted to share little my experience here, I have experienced similar things, but only the errors on the selfie and the photo identity that is not obvious. And then I repeat it again with a clearer picture and all goes well there are no obstacles whatsoever. The name of your account on bittrex and the name on your identity though different, it will not affect and it does not matter, you just need to make the image look clean and clear, selfie image and also your identity picture. Good luck!
i think that the problem of verification maybe are related with bitcoin gold... let me explain.... if you check btcgpu.org in the part of ecosystem and see the exchanges you dont see bittrex, but before de HF only two exchanges announce that give bitcoin gold, so maybe bittrex block some account for avoid a massive leak of bitcoins to other exchanges..
i open a support ticket request a manual verification, because i have a problem that my name not miss match.... so i make the request.... today i check my ticket its solved but in my bittrex account continue the message i need verification and my name not miss match.... really i dont know what is the problem with bittrex and the verification...
I have the same problem, my support ticket is still open 
When I provided the necessary documents of Selfie and Passport for the Enhance verification, It gives the following error.
There was an error processing your documents
Please reload the page. If this error persists, please contact please contact our support desk. Sorry for the inconvenience.
Tips for successful verification:
Take a fresh selfie, ensure nothing is blocking a full view of your face
Do not use the same image from your identification documents
Do not use a professional profile picture
Do not manipulate the image of your identification in anyway. This includes adding watermarks or blacking out certain information
Do not crop the image of your ID such that any portion of the ID is removed including edges
But there are no re-submission button either.
I think My Account Name and My Passport Name are different.
How can I change my Account Name in Bittrex?
Thanx
There was an error processing your documents
Please reload the page. If this error persists, please contact please contact our support desk. Sorry for the inconvenience.
Tips for successful verification:
Take a fresh selfie, ensure nothing is blocking a full view of your face
Do not use the same image from your identification documents
Do not use a professional profile picture
Do not manipulate the image of your identification in anyway. This includes adding watermarks or blacking out certain information
Do not crop the image of your ID such that any portion of the ID is removed including edges
But there are no re-submission button either.
I think My Account Name and My Passport Name are different.
How can I change my Account Name in Bittrex?
Thanx
yeah same happened with me and couldn't figure out what to do , their support asked me to take new photos and I did that many times still getting the same error message
it's because they are using a program for the verification and they aren't doing it manually , many people complained about Jumio not working properly
after the disabling issue now I'm trying to verify my account through their ticket system , I sent my data a couple of days ago but still haven't got an answer
if the verification worked through their ticket system I will update you here so you can do the same
When I provided the necessary documents of Selfie and Passport for the Enhance verification, It gives the following error.
There was an error processing your documents
Please reload the page. If this error persists, please contact please contact our support desk. Sorry for the inconvenience.
Tips for successful verification:
Take a fresh selfie, ensure nothing is blocking a full view of your face
Do not use the same image from your identification documents
Do not use a professional profile picture
Do not manipulate the image of your identification in anyway. This includes adding watermarks or blacking out certain information
Do not crop the image of your ID such that any portion of the ID is removed including edges
But there are no re-submission button either.
I think My Account Name and My Passport Name are different.
How can I change my Account Name in Bittrex?
Thanx
There was an error processing your documents
Please reload the page. If this error persists, please contact please contact our support desk. Sorry for the inconvenience.
Tips for successful verification:
Take a fresh selfie, ensure nothing is blocking a full view of your face
Do not use the same image from your identification documents
Do not use a professional profile picture
Do not manipulate the image of your identification in anyway. This includes adding watermarks or blacking out certain information
Do not crop the image of your ID such that any portion of the ID is removed including edges
But there are no re-submission button either.
I think My Account Name and My Passport Name are different.
How can I change my Account Name in Bittrex?
Thanx
It's either you'll explain it to their customer support or continue using the account with a different name. Identity verification would still take place, and their customer support would send you an email if there are any major discrepancies on the documents you just sent. After that you can explain the situation to them and might reconsider on changing your account name or let's you just create a new account in compliance to AML regulations.
I already open a support request ticket in their system and there is no reply for that request except that automatic reply configured by their system as
We've escalated your ticket to our Support Team. Here are some Enhanced Verification troubleshooting tips. We will be with you as soon as possible to help resolve your request. blah... blah... blah...
When I provided the necessary documents of Selfie and Passport for the Enhance verification, It gives the following error.
There was an error processing your documents
Please reload the page. If this error persists, please contact please contact our support desk. Sorry for the inconvenience.
Tips for successful verification:
Take a fresh selfie, ensure nothing is blocking a full view of your face
Do not use the same image from your identification documents
Do not use a professional profile picture
Do not manipulate the image of your identification in anyway. This includes adding watermarks or blacking out certain information
Do not crop the image of your ID such that any portion of the ID is removed including edges
But there are no re-submission button either.
I think My Account Name and My Passport Name are different.
How can I change my Account Name in Bittrex?
Thanx
There was an error processing your documents
Please reload the page. If this error persists, please contact please contact our support desk. Sorry for the inconvenience.
Tips for successful verification:
Take a fresh selfie, ensure nothing is blocking a full view of your face
Do not use the same image from your identification documents
Do not use a professional profile picture
Do not manipulate the image of your identification in anyway. This includes adding watermarks or blacking out certain information
Do not crop the image of your ID such that any portion of the ID is removed including edges
But there are no re-submission button either.
I think My Account Name and My Passport Name are different.
How can I change my Account Name in Bittrex?
Thanx
I had verification problem recently due to poor quality of selfie from my laptop, for me was looking fine but system didn't accept it.
I used my mobile phone, browse to website and start verification process again only this time I took photo with my iPhone and was
accepted within few seconds. Try maybe it will work for you as well.
How did you Re-submit your documents?
Since There is no re-submission button that tab is just freeze with that above message.
When I provided the necessary documents of Selfie and Passport for the Enhance verification, It gives the following error.
There was an error processing your documents
Please reload the page. If this error persists, please contact please contact our support desk. Sorry for the inconvenience.
Tips for successful verification:
Take a fresh selfie, ensure nothing is blocking a full view of your face
Do not use the same image from your identification documents
Do not use a professional profile picture
Do not manipulate the image of your identification in anyway. This includes adding watermarks or blacking out certain information
Do not crop the image of your ID such that any portion of the ID is removed including edges
But there are no re-submission button either.
I think My Account Name and My Passport Name are different.
How can I change my Account Name in Bittrex?
Thanx
There was an error processing your documents
Please reload the page. If this error persists, please contact please contact our support desk. Sorry for the inconvenience.
Tips for successful verification:
Take a fresh selfie, ensure nothing is blocking a full view of your face
Do not use the same image from your identification documents
Do not use a professional profile picture
Do not manipulate the image of your identification in anyway. This includes adding watermarks or blacking out certain information
Do not crop the image of your ID such that any portion of the ID is removed including edges
But there are no re-submission button either.
I think My Account Name and My Passport Name are different.
How can I change my Account Name in Bittrex?
Thanx
I had verification problem recently due to poor quality of selfie from my laptop, for me was looking fine but system didn't accept it.
I used my mobile phone, browse to website and start verification process again only this time I took photo with my iPhone and was
accepted within few seconds. Try maybe it will work for you as well.
When I provided the necessary documents of Selfie and Passport for the Enhance verification, It gives the following error.
There was an error processing your documents
Please reload the page. If this error persists, please contact please contact our support desk. Sorry for the inconvenience.
Tips for successful verification:
Take a fresh selfie, ensure nothing is blocking a full view of your face
Do not use the same image from your identification documents
Do not use a professional profile picture
Do not manipulate the image of your identification in anyway. This includes adding watermarks or blacking out certain information
Do not crop the image of your ID such that any portion of the ID is removed including edges
But there are no re-submission button either.
I think My Account Name and My Passport Name are different.
How can I change my Account Name in Bittrex?
Thanx
There was an error processing your documents
Please reload the page. If this error persists, please contact please contact our support desk. Sorry for the inconvenience.
Tips for successful verification:
Take a fresh selfie, ensure nothing is blocking a full view of your face
Do not use the same image from your identification documents
Do not use a professional profile picture
Do not manipulate the image of your identification in anyway. This includes adding watermarks or blacking out certain information
Do not crop the image of your ID such that any portion of the ID is removed including edges
But there are no re-submission button either.
I think My Account Name and My Passport Name are different.
How can I change my Account Name in Bittrex?
Thanx
It's either you'll explain it to their customer support or continue using the account with a different name. Identity verification would still take place, and their customer support would send you an email if there are any major discrepancies on the documents you just sent. After that you can explain the situation to them and might reconsider on changing your account name or let's you just create a new account in compliance to AML regulations.
When I provided the necessary documents of Selfie and Passport for the Enhance verification, It gives the following error.
There was an error processing your documents
Please reload the page. If this error persists, please contact please contact our support desk. Sorry for the inconvenience.
Tips for successful verification:
Take a fresh selfie, ensure nothing is blocking a full view of your face
Do not use the same image from your identification documents
Do not use a professional profile picture
Do not manipulate the image of your identification in anyway. This includes adding watermarks or blacking out certain information
Do not crop the image of your ID such that any portion of the ID is removed including edges
But there are no re-submission button either.
I think My Account Name and My Passport Name are different.
How can I change my Account Name in Bittrex?
Thanx
There was an error processing your documents
Please reload the page. If this error persists, please contact please contact our support desk. Sorry for the inconvenience.
Tips for successful verification:
Take a fresh selfie, ensure nothing is blocking a full view of your face
Do not use the same image from your identification documents
Do not use a professional profile picture
Do not manipulate the image of your identification in anyway. This includes adding watermarks or blacking out certain information
Do not crop the image of your ID such that any portion of the ID is removed including edges
But there are no re-submission button either.
I think My Account Name and My Passport Name are different.
How can I change my Account Name in Bittrex?
Thanx
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