Support for all exchanges is this way. That is why I always wonder why people love expensive exchanges so much. "Oh no I would never use decentralized exchanges. Who would help me if something went wrong?"
Ain't nobody gonna help you at any exchange right now. All support sucks whether it is coinbase, poloniex or some random decentralized project. The only way to protect yourself is to take your time and know what you are doing.
Topic: Bittrex Support is out of order! - page 2. (Read 475 times)
Also got some Problems with Bittrex and wait a long time for a answer after they replied they didnt even solved my problem and another wait time opend i just quit bittrex...
same here. No reply. Send them 3 more reminders to the ticket but no response. They are ignoring their customers. Thats not professional.
But i have some faith one day i will get my funds back.
Also got some Problems with Bittrex and wait a long time for a answer after they replied they didnt even solved my problem and another wait time opend i just quit bittrex...
Well in my experienced I also opened a ticket and what I get reply with them a computer message and a ton of template email messages. And they can't fixed my issues still continue to reply with a template and take note they are closing my ticket even though the issue was not solved.
they closed the ticket by their own ? What was your issue with bittrex ?
luckily I'm not with them, due to the recent shutdown of new user registration.
Well in my experienced I also opened a ticket and what I get reply with them a computer message and a ton of template email messages. And they can't fixed my issues still continue to reply with a template and take note they are closing my ticket even though the issue was not solved.
I wish we could all stop using centralized exchanges soon. Decentralized exchanges like Bisq or Altcoin.io need just a bit more work on their technology for them to be ready for mainstream.
decentralized exchanges arent as save as centralized at the moment. Thats the truth. But in the future this will be the key. Mainstream will come like crypto currency.
Thanks to everyone have a nice week
I wish we could all stop using centralized exchanges soon. Decentralized exchanges like Bisq or Altcoin.io need just a bit more work on their technology for them to be ready for mainstream.
Bittrex thinks that they can stay on the top just because they were big a few years ago, but with new exchanges like Binance or Kucoin, that are very aggressively advertising themselves, they will be demolished by them if they doesn't change the way of talking to THEIR CUSTOMERS. I feel sorry for your loss, as we are only people and we are making "minor" mistakes that can lead to unpleasant consequences. Stay strong and demand what is yours!
people should stop supporting bittrex too , and move to decentralized exchanges
there are so many
i am using BarterDEX, and i hope to see millions of users there in the future =]
there are so many
i am using BarterDEX, and i hope to see millions of users there in the future =]
DEX are on the move for 2018. Unlucky DEX arent as save as centralized exchanges :/ look at etherdelta hack
hmm i had a conersation too, and they everytime reply too me by email
they never wrote back since 6 weeks
This is the problem with all the exchanges at this time because daily many new members are joining this crypto world and the number are just increasing rapidly and it is very hard for the exchanges to solve problems soon like they were doing before they have mentioned in their news section that they are working in support department and will increase the staff members to solve the problems I hope this problem will be solved soon and support will be like before it was....
they said they are training support stuff since month and month... my opinion is they wont *waste* money for more support stuff... they are greed.
This is the problem with all the exchanges at this time because daily many new members are joining this crypto world and the number are just increasing rapidly and it is very hard for the exchanges to solve problems soon like they were doing before they have mentioned in their news section that they are working in support department and will increase the staff members to solve the problems I hope this problem will be solved soon and support will be like before it was....
Sometimes, I do feel sorry for all these types of accounts. But on the other hand, my entire life, I have never made a mistake that people seem to do all the time:
1. Type wrong name (how do you ever mistype your own name?).
2. Deposit to wrong address. Also, I am always confused by this. Every time I make a deposit, I copy paste the deposit address. I double check, and when you click send, it even asks you to confirm. It takes 2 seconds to double check each time, so a total of 6 seconds if you check 3 times and different stages.
So I do not know if I should feel sorry for people who make these silly mistakes. It starts with your daily life. If you do not care enough, maybe you should not expect others to.
1. Type wrong name (how do you ever mistype your own name?).
2. Deposit to wrong address. Also, I am always confused by this. Every time I make a deposit, I copy paste the deposit address. I double check, and when you click send, it even asks you to confirm. It takes 2 seconds to double check each time, so a total of 6 seconds if you check 3 times and different stages.
So I do not know if I should feel sorry for people who make these silly mistakes. It starts with your daily life. If you do not care enough, maybe you should not expect others to.
yes normally i double check everything too but this time i though eth adress includes all erc 20 tokens like on binance. ( eth.+ wabi+ trx+and so on...+... have all the same adresses) bittrex handle this on a different way... every token has a unique adress and i was in hurry so i send to eth and dont check this time... failed. my mistake. But i am angry of the support stuff. No reply and promised me they will credit my funds in several weeks.
My understanding is Bittrex makes tens of Millions each day in profits, their running costs by comparison would only be a fraction of that. The fact that they can't keep up is understandable after a large increase in customers for a short while, but months and months of falling behind without any improvement is ridiculous, especially when they can easily afford the extra cost of staff and training.
Surely they would have created a system that identifies a token sitting in an address that should only hold ethereum and surely they can automate it so it returns the tokens to sender automatically (subtracting a fee to cover gas + 1% cut or something).
Yes it takes time to fix this issue (10 minutes verifying transaction, token address, etc the about 10 minutes to send token back), but not only can they recover the costs from providing support, gas, etc, they should be focusing on getting these funds on their exchange and trade able so they can profit from the trades.
Surely they would have created a system that identifies a token sitting in an address that should only hold ethereum and surely they can automate it so it returns the tokens to sender automatically (subtracting a fee to cover gas + 1% cut or something).
Yes it takes time to fix this issue (10 minutes verifying transaction, token address, etc the about 10 minutes to send token back), but not only can they recover the costs from providing support, gas, etc, they should be focusing on getting these funds on their exchange and trade able so they can profit from the trades.
Thanks for you advise i will follow it
---------------
thanks everyone for your help and have a nice weekend
replied twice to the ticket since 9.th january but no reply
someone asked a mode for me on the bittrex slack channel but they said write a ticket.... wow
For the past few months,bittrex users are suffering.Already thousands of accounts have been banned and bittrex don't even respond to support tickets.It was previously a well reputed exchange providing newly released coins and by this way,providing more options for the investors.
i think this is the problem with every exchange they such a big usersgroup but nobody to support this. i have raised tickets with 3 different exchanges non of them answer within the week.
one week is normal but i wait 10 weeks and after 4 weeks no more reply this isnt normal and due to the circumstance of the raising usergroup unacceptable. They earn every day millions.
hmm i had a conersation too, and they everytime reply too me by email
people should stop supporting bittrex too , and move to decentralized exchanges
there are so many
i am using BarterDEX, and i hope to see millions of users there in the future =]
there are so many
i am using BarterDEX, and i hope to see millions of users there in the future =]
Sometimes, I do feel sorry for all these types of accounts. But on the other hand, my entire life, I have never made a mistake that people seem to do all the time:
1. Type wrong name (how do you ever mistype your own name?).
2. Deposit to wrong address. Also, I am always confused by this. Every time I make a deposit, I copy paste the deposit address. I double check, and when you click send, it even asks you to confirm. It takes 2 seconds to double check each time, so a total of 6 seconds if you check 3 times and different stages.
So I do not know if I should feel sorry for people who make these silly mistakes. It starts with your daily life. If you do not care enough, maybe you should not expect others to.
1. Type wrong name (how do you ever mistype your own name?).
2. Deposit to wrong address. Also, I am always confused by this. Every time I make a deposit, I copy paste the deposit address. I double check, and when you click send, it even asks you to confirm. It takes 2 seconds to double check each time, so a total of 6 seconds if you check 3 times and different stages.
So I do not know if I should feel sorry for people who make these silly mistakes. It starts with your daily life. If you do not care enough, maybe you should not expect others to.
yes normally i double check everything too but this time i though eth adress includes all erc 20 tokens like on binance. ( eth.+ wabi+ trx+and so on...+... have all the same adresses) bittrex handle this on a different way... every token has a unique adress and i was in hurry so i send to eth and dont check this time... failed. my mistake. But i am angry of the support stuff. No reply and promised me they will credit my funds in several weeks.
My understanding is Bittrex makes tens of Millions each day in profits, their running costs by comparison would only be a fraction of that. The fact that they can't keep up is understandable after a large increase in customers for a short while, but months and months of falling behind without any improvement is ridiculous, especially when they can easily afford the extra cost of staff and training.
Surely they would have created a system that identifies a token sitting in an address that should only hold ethereum and surely they can automate it so it returns the tokens to sender automatically (subtracting a fee to cover gas + 1% cut or something).
Yes it takes time to fix this issue (10 minutes verifying transaction, token address, etc the about 10 minutes to send token back), but not only can they recover the costs from providing support, gas, etc, they should be focusing on getting these funds on their exchange and trade able so they can profit from the trades.
Surely they would have created a system that identifies a token sitting in an address that should only hold ethereum and surely they can automate it so it returns the tokens to sender automatically (subtracting a fee to cover gas + 1% cut or something).
Yes it takes time to fix this issue (10 minutes verifying transaction, token address, etc the about 10 minutes to send token back), but not only can they recover the costs from providing support, gas, etc, they should be focusing on getting these funds on their exchange and trade able so they can profit from the trades.
Thanks for you advise i will follow it
---------------
thanks everyone for your help and have a nice weekend
replied twice to the ticket since 9.th january but no reply
In the past Bittrex had a good and fast support. What probably happened is that the userbase of all exchanges has drammatically risen recenly and they are now all underdimentioned for that. On Poloniex last summer I had to wait for 2 months for one answer.
I have left bittrex for long time since the withdrawal limit. Now I enjoy hitbtc. I like the site because the withdrawal process is fast. I think bittrex has too many complaints from the users. There are many new exchangers you can join, like coss.io and idex. idex for token eth only.
I hate trex bainance is a far better exchange. I think kucoin is also good exchange with incredible growth rate
kucoin and binance are top exchanges comparing to Bittrex. userfriendly and fast with huge potential.
i think this is the problem with every exchange they such a big usersgroup but nobody to support this. i have raised tickets with 3 different exchanges non of them answer within the week.
one week is normal but i wait 10 weeks and after 4 weeks no more reply this isnt normal and due to the circumstance of the raising usergroup unacceptable. They earn every day millions.
I agree, with all the money they are making from trading fee's, advertising etc etc, the support should definitely be better.
yes absolutly its horrible. The treatment of the user group is unacceptable.
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