Bittrex Support is out of order! - page 3.

左

sr. member

Activity: 476

Merit: 250

Quote from: monsterfinger on January 12, 2018, 11:46:23 AM

Quote from: xindoa on January 12, 2018, 10:50:27 AM

i think this is the problem with every exchange they such a big usersgroup but nobody to support this. i have raised tickets with 3 different exchanges non of them answer within the week.

one week is normal but i wait 10 weeks and after 4 weeks no more reply this isnt normal and due to the circumstance of the raising usergroup unacceptable. They earn every day millions.

I agree, with all the money they are making from trading fee's, advertising etc etc, the support should definitely be better.

rejosh

sr. member

Activity: 322

Merit: 250

I hate trex bainance is a far better exchange. I think kucoin is also good exchange with incredible growth rate

Victorycoin

hero member

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Quote from: ShadyMash on January 12, 2018, 01:31:54 PM

bittrex is one of the most popular exchange.they have a huge number of users and they receive thousands of support tickets per day.

I suppose they ought to have seen that coming, when they went ahead to place all unverified and newbie accounts on zero withdrawal limit, as against the industry standard and their previous line of action, of limiting daily withdrawable amounts for different categories of account. They have simply messed up and by the time this bubble settles, they would have lost a good potion of their customer-base.

monsterfinger

jr. member

Activity: 44

Merit: 1

Quote from: leea-1334 on January 12, 2018, 12:33:55 PM

Sometimes, I do feel sorry for all these types of accounts. But on the other hand, my entire life, I have never made a mistake that people seem to do all the time:

1. Type wrong name (how do you ever mistype your own name?).
2. Deposit to wrong address. Also, I am always confused by this. Every time I make a deposit, I copy paste the deposit address. I double check, and when you click send, it even asks you to confirm. It takes 2 seconds to double check each time, so a total of 6 seconds if you check 3 times and different stages.

So I do not know if I should feel sorry for people who make these silly mistakes. It starts with your daily life. If you do not care enough, maybe you should not expect others to.

yes normally i double check everything too but this time i though eth adress includes all erc 20 tokens like on binance. ( eth.+ wabi+ trx+and so on...+... have all the same adresses) bittrex handle this on a different way... every token has a unique adress and i was in hurry so i send to eth and dont check this time... failed. my mistake. But i am angry of the support stuff. No reply and promised me they will credit my funds in several weeks.

Quote from: toddy47 on January 09, 2018, 08:57:10 PM

My understanding is Bittrex makes tens of Millions each day in profits, their running costs by comparison would only be a fraction of that. The fact that they can't keep up is understandable after a large increase in customers for a short while, but months and months of falling behind without any improvement is ridiculous, especially when they can easily afford the extra cost of staff and training.

Surely they would have created a system that identifies a token sitting in an address that should only hold ethereum and surely they can automate it so it returns the tokens to sender automatically (subtracting a fee to cover gas + 1% cut or something).

Yes it takes time to fix this issue (10 minutes verifying transaction, token address, etc the about 10 minutes to send token back), but not only can they recover the costs from providing support, gas, etc, they should be focusing on getting these funds on their exchange and trade able so they can profit from the trades.

Thanks for you advise i will follow it

---------------

thanks everyone for your help and have a nice weekend

replied twice to the ticket since 9.th january but no reply

ohlawdy

full member

Activity: 259

Merit: 100

- "Bitcore (BTX) - The Future is Now"

This sucks for you .
I know every exchange is overloaded right now but that shouldn't be a excuse for this.
I would just keep posting this everywhere and keep trying to contact them .
I hope it works out.

ShadyMash

copper member

Activity: 298

Merit: 11

https://wesp.io

Bittrex support is not quick and and very bad.for me bittrex is one of the most popular exchange.they have a huge number of users and they receive thousands of support tickets per day.i think that is why they are slow in that process. i can give you small tip that can grab their attention to your ticket.you can mention your ticket number in tweets of official bittrex twitter account made.for some of my friends its worked.you also can try.

leea-1334

hero member

Activity: 2296

Merit: 953

Temporary forum vacation

Sometimes, I do feel sorry for all these types of accounts. But on the other hand, my entire life, I have never made a mistake that people seem to do all the time:

1. Type wrong name (how do you ever mistype your own name?).
2. Deposit to wrong address. Also, I am always confused by this. Every time I make a deposit, I copy paste the deposit address. I double check, and when you click send, it even asks you to confirm. It takes 2 seconds to double check each time, so a total of 6 seconds if you check 3 times and different stages.

So I do not know if I should feel sorry for people who make these silly mistakes. It starts with your daily life. If you do not care enough, maybe you should not expect others to.

monsterfinger

jr. member

Activity: 44

Merit: 1

Quote from: xindoa on January 12, 2018, 10:50:27 AM

i think this is the problem with every exchange they such a big usersgroup but nobody to support this. i have raised tickets with 3 different exchanges non of them answer within the week.

one week is normal but i wait 10 weeks and after 4 weeks no more reply this isnt normal and due to the circumstance of the raising usergroup unacceptable. They earn every day millions.

monsterfinger

jr. member

Activity: 44

Merit: 1

Quote from: shaun98 on January 12, 2018, 10:44:02 AM

I think every exchange out there is facing issues with their support due to the unprecedented of new sign ups and such. Hopefully there is someone you can report this issue to, to force Bittrex to retrieve your funds.

the point is , they didnt reply any ticket. They said first 2 weeks my funds will credit then 4 weeks and then no more messages. Something like they blocking me.

xindoa

member

Activity: 194

Merit: 12

Staker.network - POS Smart Contract ETH Token

i think this is the problem with every exchange they such a big usersgroup but nobody to support this. i have raised tickets with 3 different exchanges non of them answer within the week.

shaun98

member

Activity: 238

Merit: 10

I think every exchange out there is facing issues with their support due to the unprecedented of new sign ups and such. Hopefully there is someone you can report this issue to, to force Bittrex to retrieve your funds.

coreyou

copper member

Activity: 173

Merit: 0

by looking around the web, there are "many" many" people:

https://bitcointalk.org/index.php?topic=2343425.40
https://bitcointalk.org/index.php?topic=2465829.60

also youtube and so on.

coreyou

copper member

Activity: 173

Merit: 0

Quote from: talkbitcoin on January 12, 2018, 07:14:17 AM

bittrex is one of the biggest scam exchanges that currently exists. you can check out the scam accusation board on bitcointalk to see how many people they have scammed in the past couple of months.
to be honest you are lucky you got an answer from the support, there are people who got robbed by bittrex and never even got a reply in return!

But in USA is other law and normaly bye loosing money (crypto is not money but when Exchange it, it could many money) the law rights are very strange in USA .

dasha_buka

full member

Activity: 392

Merit: 100

Yes, I have heard that often there are problems and they are a long answer ,But usually after a while comes the answer and they help . I think we should wait

Andrey123

sr. member

Activity: 1778

Merit: 305

My support has not been responding for 2 months.
New tickets are useless to create, write something too.

talkbitcoin

legendary

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All I know is that I know nothing.

bittrex is one of the biggest scam exchanges that currently exists. you can check out the scam accusation board on bitcointalk to see how many people they have scammed in the past couple of months.
to be honest you are lucky you got an answer from the support, there are people who got robbed by bittrex and never even got a reply in return!

joeydangerous

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Activity: 350

Merit: 250

CryptoTalk.Org - Get Paid for every Post!

Quote from: monsterfinger on January 12, 2018, 06:51:27 AM

Quote from: coreyou on January 12, 2018, 04:28:43 AM

So crazy.....
Here also many people with bad experence:
https://www.reddit.com/r/CryptoRecruiting/comments/7p6l0z/bittrex_support/

Is there some lawer who want earn Money with an process in USA ?

Many people lost here Money and his Chance to more or to miss Out falling Charts.

would be awesome Cheesy

I think that lawyers can't really do anything for Bittrex. They probably can't do anything for you either.

It's crypto, not banking.

monsterfinger

jr. member

Activity: 44

Merit: 1

Quote from: coreyou on January 12, 2018, 04:28:43 AM

So crazy.....
Here also many people with bad experence:
https://www.reddit.com/r/CryptoRecruiting/comments/7p6l0z/bittrex_support/

Is there some lawer who want earn Money with an process in USA ?

Many people lost here Money and his Chance to more or to miss Out falling Charts.

would be awesome Cheesy

coreyou

copper member

Activity: 173

Merit: 0

So crazy.....
Here also many people with bad experence:
https://www.reddit.com/r/CryptoRecruiting/comments/7p6l0z/bittrex_support/

Is there some lawer who want earn Money with an process in USA ?

Many people lost here Money and his Chance to more or to miss Out falling Charts.

toddy47

full member

Activity: 210

Merit: 101

My understanding is Bittrex makes tens of Millions each day in profits, their running costs by comparison would only be a fraction of that. The fact that they can't keep up is understandable after a large increase in customers for a short while, but months and months of falling behind without any improvement is ridiculous, especially when they can easily afford the extra cost of staff and training.

Surely they would have created a system that identifies a token sitting in an address that should only hold ethereum and surely they can automate it so it returns the tokens to sender automatically (subtracting a fee to cover gas + 1% cut or something).

Yes it takes time to fix this issue (10 minutes verifying transaction, token address, etc the about 10 minutes to send token back), but not only can they recover the costs from providing support, gas, etc, they should be focusing on getting these funds on their exchange and trade able so they can profit from the trades.

Topic: Bittrex Support is out of order! - page 3. (Read 472 times)