Hey everyone. This is an old issue that happened on August 22nd, 2013.
IceCube claims that the BTC was stolen by the server (me).
We only keep a limited amount of Bitcoins in the servers withdrawal hot wallet. This is for security on the chance we get hacked, we do not lose all of our funds. When we see the hot wallet is low, we refill it.
Occasionally we get many large withdrawals while I am offline and the wallet runs dry. As soon as we notice this we top it up once again, but it does meant that withdrawals will not process until this is done.
IceCube tried to withdraw and that the wallet was empty. What happened the next day was the funds were gambled and lost on the games. I received a message from IceCube saying his BTC was missing.
I checked the logs and I saw IceCube's failed withdraw attempt (due to the wallet being empty). But during the time the BTC was gambled away our withdrawal hot wallet had over 15 BTC remaining it. So if an attacker gained access to IceCube's account they could of easily withdrawn it.
It is true we have been hacked in the past. We are very open about when this happens. You can see the BitVegas hack here:
http://www.reddit.com/r/Bitcoin/comments/1lx1y4/minecraft_casino_bitvegas_hacked_and_poker_alpha/And the BitAds.net hack here:
https://bitcointalksearch.org/topic/m.3528865The issue involving the spoofed packets used to login (linked above) was using a vulnerable CraftBukkit version that was patched in on September 4th (3 days before the hack). This was our biggest hack to date and all BTC was covered by us. IceCube's incident happened prior to August 22nd so it could not of been part of this attack.
Also. The incident involving em202020 that IceCube brings up. This was involving a bug in our withdraw system where if you managed to confirm a withdrawal and cancel it at exactly the right time, the funds would both be sent via the blockchain to you and refunded to your account. No player accounts were affected as it was taken directly from the casino's balance. Em202020 did actually send most of the BTC back. He had spent some buying a BFL Jalapeño so we were about 3-4 BTC short I believe. These BTC were obviously covered by the casino and not removed from any players accounts.
We have no reason and no evidence to believe that IceCube's account was breached on the server side. The only way the funds could of been withdrawn at this time was by someone having access to IceCube's Minecraft login details. This logical outcomes from this is that someone had access to his computer or that his Minecraft account info was stolen.
We cannot cover a players losses in this circumstance. Any player could login, gamble their BTC away and then claim that it wasn't them that did the gambling. This would be disastrous for the casino.
We sent IceCube a log of his accounts entire history, including all bets, logins, and deposits/withdrawals.
In the end we know that a lot has happened in the Bitcoin world of services and it's up to you to make your own mind up about who you trust. We have been around for a long time now and plan to be here much longer.