I was having a problem while deposit litecoins into the bitcoins wallet on their casino. After I contacted Binance, they said it was transfered to the hot/cold wallet of the receiver wallet. So I went back to contact the admin, they told me to open a ticket. After waiting 3 days there is no any answer at all, there is also whenever I hit a big win. Their hot wallet will be always empty? What a garbage site that I am still seeing there are many people in this forum still promoting for them??? Fuck I really hate it but their slots was my favorite and that why it's keep me playing here but after this I won't ever never put a sinlge dollars in this casino again. Please everyone should be aware!!!
It's been a while and I don't know if your issue is now resolved, but I will still want you to understand that half (if not all the blame) is on you, you made the mistake of sending litecoin from your binance account to bitcoin address on your bitvest account, and you should know that crypto transactions aren't reversible, what exactly were you expecting the admin to do for you? Were you expecting the admin to perform a magic and bring out your litecoin from a bitcoin wallet and put it in your litecoin wallet,? How possible is this? Or were you expecting them to use their own litecoin to pay you and thereby suffer a loss you brought upon yourself for you?
You made the mistake, you should own up to it, don't blame the customer care who didn't answer you cus he or she assumes you should know there's nothing they can do about your mistake, the money is gone and it's only proper you learn from it and be more careful next time so you don't make that kind of mistake again.