For sure they would make out some response and i dont have any doubts about Bitvest legitimacy but lets just always have that acceptance whenever they
do make out some u-turn.
Just one question, is this mistake was on the TOS? Something that an agreement that if you have mistaken that sending coin into a wrong blockchain address, the casino will don't have responsible of recovering the fund. I don't have an account of this casino but I think if there is someone who can confirm on this side perhaps that is the reason they did not give any reason why they did not recover the lost litecoin