Seven things you didn’t know you could do with Bitwala - https://www.bitwala.com/seven-things-didnt-know-could-with-bitwala/
Topic: Bitwala - Get ready for Blockchain Banking - page 21. (Read 38829 times)
The date on my ID card is expired but still 100% valid as per the laws in my country (the extended 5 more years to the cards). Do you think I can apply for the Visa card with such Identity card?
Hey LeGaulois,
Visa is very strict when it comes to accepting documents so if your passport has an official stamp that proves that your passport has been extended I think we have a high chance of it being accepted. If not the changes are near to zero.
Hello Bitwala
I have a question regarding your service. I have a wallet with you, but a user can only have 1 wallet. Is it a problem if I create another account to be able to use a second wallet? As both will have the same first name/last name (but the bank account details used only for one account)
I have a question regarding your service. I have a wallet with you, but a user can only have 1 wallet. Is it a problem if I create another account to be able to use a second wallet? As both will have the same first name/last name (but the bank account details used only for one account)
Hey LeGaulois,
Yes, you can create as many accounts as you wish and therefore as many wallets in separate accounts.
If you have any more questions I would be happy to answer them for you.
Thank you for your reply. I will be very happy to be able to use more Bitwala services and to continue to recommend the site.
Another question is you don't mind. The date on my ID card is expired but still 100% valid as per the laws in my country (the extended 5 more years to the cards). Do you think I can apply for the Visa card with such Identity card?
Why does it take so long now for deposit to Bitwala card to be credited? Usually, it took about 3 confirmations. Now we have to wait days. My BTC deposit now has 31 confirmations and still pending. It happened second time in a row.
Hi MrGonzo,
We are currently experiencing transaction processing delays affecting bank transfers and card top ups. We sincerely apologize for this delay and the inconvenience it may cause.
The issue should be settled starting 14th of August. Please send us an email so we can give you a more detailed feedback to your top up via email at [email protected]
We apologize again for the inconvenience!
And today is not a weekend
Why does it take so long now for deposit to Bitwala card to be credited? Usually, it took about 3 confirmations. Now we have to wait days. My BTC deposit now has 31 confirmations and still pending. It happened second time in a row.
Guest Article: Oil, blue whales and blockchain - https://www.bitwala.com/guest-article-oil-blue-whales-and-blockchain/
Hello Bitwala
I have a question regarding your service. I have a wallet with you, but a user can only have 1 wallet. Is it a problem if I create another account to be able to use a second wallet? As both will have the same first name/last name (but the bank account details used only for one account)
I have a question regarding your service. I have a wallet with you, but a user can only have 1 wallet. Is it a problem if I create another account to be able to use a second wallet? As both will have the same first name/last name (but the bank account details used only for one account)
Hey LeGaulois,
Yes, you can create as many accounts as you wish and therefore as many wallets in separate accounts.
If you have any more questions I would be happy to answer them for you.
Hello Bitwala
I have a question regarding your service. I have a wallet with you, but a user can only have 1 wallet. Is it a problem if I create another account to be able to use a second wallet? As both will have the same first name/last name (but the bank account details used only for one account)
I have a question regarding your service. I have a wallet with you, but a user can only have 1 wallet. Is it a problem if I create another account to be able to use a second wallet? As both will have the same first name/last name (but the bank account details used only for one account)
What is Bitcoin Cash: a first look at what to expect - https://www.bitwala.com/what-is-bitcoin-cash/
Nice would be an option to receive SEPA-transfers to the account.
Hey anubizz, Thank you for your interesting idea! I have forwarded it to our CEO and CTO.
Best regards,
Robert
Got scammmed by you, have not received my 500€ even if you have an automatical system.
Dear Jami,
We are very sorry for your unhappy experience. I would like to assure you that your funds are safe.
The automated card top up service had some errors over the weekend and that is the reason behind the issue you described. Our support team works on business days from 9 AM to 6 PM https://www.bitwala.com/contact/ and have already contacted you via email.
If for any reason our automated top up service should fail after you have paid the displayed invoice you still get the rate at that time so the recent Bitcoin price fluctuation does not affect your top up amount.
All the best,
Bitwala Team
Got scammmed by you, have not received my 500€ even if you have an automatical system.
Nice would be an option to receive SEPA-transfers to the account.
Get all your questions answered in a matter of seconds on our new improved help section. Try it out! https://help.bitwala.com/
Quote
THis limit is for ATM withdraw or also purchases?
Hi there,
The ATM withdrawals limit for a verified cardholder is 2 * 1000 EUR in 24 hours.
The 2000 EUR limit you are referring to only applies to bank transfer.
Best regards,
Jan
Hello I have the following problem:
I got upgraded to level 2, then a day later I receive this message from [email protected]:
"........
"We need additional documents to upgrade your account. Please find below the status of the documents submitted by you.
* Proof of Identity (POI) - Invalid Document / Unsuitable document / New document required.
* Proof of Address (POA) - Document accepted / Document not required to be submitted.
On the basis of the above status, request you to submit additional documents to process your request to upgrade your account."
Then it forwards me to:
https://cardholderonline.com
In order to upload again my POI.
The final sentence of the email is:
"Please ignore if your account is already upgraded.
Sincerely,
Bitwala GmbH Customer Service"
Is this message legit?
Who is cardholderonline.com is it safe, how is it connected to bitwala?
Should I do anything, my account shows me as level 2 in bitwala.
I asked your support and told me that I am downgraded to level 1 but my account shows still level 2..
also is [email protected] an official support email? I can see on your website [email protected] ?
Dear User,
We highly appreciate your feedback and we would like to answer to your questions.
The card is issued by Wave Crest Holdings Limited pursuant to a license from Visa Europe.
Visa is a registered trademark of Visa Incorporated. Wave Crest Holdings Limited is a licensed electronic money institution by the Financial Services Commission, Gibraltar.
They do manage cardholderonline.com, therefore is the message you have received legit and it has been send out to all the users that are considered KYC level 1 with VISA.
Following the EU’s Proposal to Amend Regulation 648/2012, known as the 4th Money Laundering Directive (4MLD), all unverified cardholders will have the following limits as of June 26th:
- Total card balance on your physical or virtual prepaid card can not exceed 250 EUR at any time.
- Cards can not be used to withdraw or pay more than 100 EUR per transaction.
- The 4MLD regulation applies to all cryptocurrency and non-cryptocurrency card providers located within the EU.
You are level 2 with Bitwala, however VISA has rejected your identity verification and therefore we have to submit updated documents.
We would like to apologize for this complicated level and verification process and for any caused problems.
All emails you mentioned are correct and will be forwarded as ticket. For further questions feel free to contact us to: [email protected]
Best wishes,
Bitwala Team
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